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Sign-In on AdobeTV isn't working

Community Beginner ,
Jan 27, 2013

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I've been trying for hours to sign-into AdobeTV, and cannot. I've reset my account twice, then initiated a chat with support who also reset my password.

I can get to other areas on Adobe & sign-in to those areas, but when tring to sign-in on AdobeTV, I cannot.

Because I assume it's a site bug, I tried to submit a but report and GOT AN ERROR THERE TOO. (I recorded a screencast: http://youtu.be/rf7as_BPRuw )

It's becoming laughable SO FRUSTRATING, as I navigate around to all the adobe sites— just trying to get help signing-in.

https://www.evernote.com/shard/s11/sh/a5d3cb67-7f1f-4e6f-bb1a-c82381767029/c1ce2a3c72b8987f6f3ed5e16769f06f/res/679fa09b-310f-4d4d-a706-dc4fb76fab34/skitch.png

There's nothing wrong with your account on this end, at least as far as I can tell.

Have you tried clearing your browser's cache and cookies?

If you're not familiar with doing so, this document should serve as a good general guide for you: http://forums.adobe.com/docs/DOC-1744

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Sign-In on AdobeTV isn't working

Community Beginner ,
Jan 27, 2013

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I've been trying for hours to sign-into AdobeTV, and cannot. I've reset my account twice, then initiated a chat with support who also reset my password.

I can get to other areas on Adobe & sign-in to those areas, but when tring to sign-in on AdobeTV, I cannot.

Because I assume it's a site bug, I tried to submit a but report and GOT AN ERROR THERE TOO. (I recorded a screencast: http://youtu.be/rf7as_BPRuw )

It's becoming laughable SO FRUSTRATING, as I navigate around to all the adobe sites— just trying to get help signing-in.

https://www.evernote.com/shard/s11/sh/a5d3cb67-7f1f-4e6f-bb1a-c82381767029/c1ce2a3c72b8987f6f3ed5e16769f06f/res/679fa09b-310f-4d4d-a706-dc4fb76fab34/skitch.png

There's nothing wrong with your account on this end, at least as far as I can tell.

Have you tried clearing your browser's cache and cookies?

If you're not familiar with doing so, this document should serve as a good general guide for you: http://forums.adobe.com/docs/DOC-1744

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Jan 27, 2013 0
Mentor ,
Jan 27, 2013

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Blame Jive, it's Jive's Fault

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Jan 27, 2013 0
Community Beginner ,
Jan 28, 2013

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What's Jive?

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Jan 28, 2013 0
Adobe Employee ,
Jan 28, 2013

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Jive is the technology underlying the Adobe forums (forums.adobe.com).

Adobe TV does not use Jive.

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Jan 28, 2013 0
Mentor ,
Jan 28, 2013

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If he was trying to go to Forum on Adobe TV he has to deal will Jive. Jive hand any forum Communication.  Sign in, actual Forum you name it.

Adobe TV the Component you are correct has nothing to do with Jive.  And Jive has nothing to do with it.  also the Web site page to go to  Adobe  Tv is not involved with Jive thankfully. 

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Jan 28, 2013 0
Community Beginner ,
Jan 28, 2013

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Ya, actually if I go to Adobe.com-proper & log-in, then go to AdobeTV, I see SignIn at top again. When signing in there, well, I cannot. But yes, leaving here (authenticated) and going to AdobeTV, I'm still not able to login.

Login, Sign-in, SignIn, authenticate. Funny that I just used all of these

This is helpful: http://googlefight.com/index.php?lang=en_GB&word1=sign-in&word2=log-in

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Jan 28, 2013 0
LEGEND ,
Jan 28, 2013

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I tried it a few minutes ago and got same error message you did.

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Jan 28, 2013 1
Community Beginner ,
Jan 28, 2013

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Thanks. I forgot to mention, I cleared all adobe cookies too.

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Jan 28, 2013 0
Adobe Employee ,
Jan 28, 2013

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I'll alert the Adobe TV team. Thanks for the head's up!

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Jan 28, 2013 0
LEGEND ,
Jan 28, 2013

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At 8:34PM, MST, Monday, Jan 28, I just logged directly into AdobeTV, and played a half-dozen of the videos.

Using Google Chrome on Windows XP-Pro SP3.

Hunt

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Jan 28, 2013 0
LEGEND ,
Jan 29, 2013

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Yes, it appears to be working today.

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Jan 29, 2013 0
Community Beginner ,
Jan 31, 2013

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Thanks Terri. Apparently others are seeing this working now, but I'm still unable. If you have a way to keep alerting the Adobe team, I'd appreciate it. (since I cannot)

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Jan 31, 2013 0
Community Beginner ,
Jan 31, 2013

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I'm still unable to sign-in.

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Jan 31, 2013 0
Adobe Employee ,
Jan 31, 2013

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There's nothing wrong with your account on this end, at least as far as I can tell.

Have you tried clearing your browser's cache and cookies?

If you're not familiar with doing so, this document should serve as a good general guide for you: http://forums.adobe.com/docs/DOC-1744

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Jan 31, 2013 0
Community Beginner ,
Jan 31, 2013

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FIXED! Cleared all cookies and all cache to get there. Never had problems like this before, Carey.

Thanks everyone.

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Jan 31, 2013 0
Community Beginner ,
Jan 31, 2013

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Carey, while I still have your ear, is Adobe Connect down, or is this another sign-on issue?

https://www.adobe.com/cfusion/adobeconnect/index.cfm

I get an error page ( screenshot http://i.cr8.cc/Mana ) when trying to sign-in/do a trial.

Even Google links do the same thing: (top two natural results: http://go.cr8.cc/VrxwuC )

The top paid result takes me to a different landing page ( http://go.cr8.cc/WiMiI1 )

And then clicking trial takes me to an Error 413 page ( http://i.cr8.cc/Mb7C )

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Jan 31, 2013 0
Adobe Employee ,
Feb 01, 2013

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Connect is up: http://www.adobe.com/cfusion/adobeconnect/index.cfm?event=serverStatus

Try this link instead: http://adobe.com/go/try_adobeconnect

It should take you to a slightly different endpoint (the difference is that it adds "?event=trial" to the end of what you posted).

You might also try de-coupling the sign on process from the trial request process. That is, sign on to Adobe.com first (e.g. go to http://adobe.com/go/membership) and then go to the Connect trial sign up page.

If you continue to have issues signing up for the Connect trial, I recommend contacting the Support team via chat or phone to get help sorting it out: http://www.adobe.com/support/connect/connecthostedsupport.html

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Feb 01, 2013 0