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Starting new discussion link hard to find

Contributor ,
Jun 17, 2018

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I spent so much time trying how to start a new discussion on the Adobe Illustrator forum that I actually had to google how to post on the Adobe forums. Luckily I found the following post:

Instructions on how to post a question in a forum

Down the bottom there is a helpful image of where to click to start a new discussion. This is a terrible user experience. Unless Adobe is trying to discourage users from posting on their forums they really should make this more obvious.

Is there a issue report for the Adobe forums them self?

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Correct answer by John T Smith | Most Valuable Participant

Adobe did not write the forum software

See my reply #1 for help How do I edit my firstname?

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Starting new discussion link hard to find

Contributor ,
Jun 17, 2018

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I spent so much time trying how to start a new discussion on the Adobe Illustrator forum that I actually had to google how to post on the Adobe forums. Luckily I found the following post:

Instructions on how to post a question in a forum

Down the bottom there is a helpful image of where to click to start a new discussion. This is a terrible user experience. Unless Adobe is trying to discourage users from posting on their forums they really should make this more obvious.

Is there a issue report for the Adobe forums them self?

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Adobe did not write the forum software

See my reply #1 for help How do I edit my firstname?

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Jun 17, 2018 0
Most Valuable Participant ,
Jun 17, 2018

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Adobe did not write the forum software

See my reply #1 for help How do I edit my firstname?

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Jun 17, 2018 0
Engaged ,
Jun 26, 2018

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So what if Adobe didn't write the software for this forum. There's plenty they can do to change it, this is Adobe, John T Smith, not the local corner store.

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Jun 26, 2018 0
Most Valuable Participant ,
Jun 26, 2018

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>There's plenty they can do to change it

No... all forum changes must be requested from Adobe to Jive (Adobe rents Jive) so if Jive is not able to modify their base product in the "exact" way Adobe wants, the change won't be done

And, according to what I've read, to be able to receive future Jive updates, very little is changed

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Jun 26, 2018 0
Adobe Community Professional ,
Jun 26, 2018

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I agree with John. There has been a lot of effort on Adobe's part to make the forums easier to use, but unless Jive makes those changes, there us nothing Adobe can do. As ACPs we have been in on these discussions with Adobe about trying to improve the forums. Some improvements have been made, but it's a slow, hard process.

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Jun 26, 2018 1
New Here ,
Jun 17, 2018

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I have the same question. Of all the forums I've ever used, these are the only ones with no link to start a new question or thread. The answer the original poster provided did not help me, as I'm trying to start a new thread on the Photoshop forum and that link text "Still have questions, start a new thread" does not appear at the bottom of pages on the PS forum. I will tackle the other answer which speaks of root, etc., but it seems like Greek to me, I do not know the terminology he uses. If Adobe did not create the forums, why are they claiming the copyright, down at the bottom of every page?

Can anyone provide in plain English the answer to How to start a new thread in the PS forum?

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Jun 17, 2018 2
Adobe Community Professional ,
Jun 17, 2018

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As John mentioned, Adobe did not write the format of these forums, so they are at the mercy of the forum originator. The forums have changed. I usually use the content page, rather than the overview page, and the new discussion is right at the top left.

On the overview page, it's still on the bottom:

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Jun 17, 2018 1
Contributor ,
Jun 21, 2018

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I agree that it is VERY difficult trying to post a new discussion!!! Have never had such a hard time before. Had I not found this post of yours I would have just given up today

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Jun 21, 2018 2
Community Beginner ,
Jul 10, 2018

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Hi, unfortunately I didn´t find the "start a new discussion" button at these pages as Chuck Uebele mentioned (on the Lightroom page). I still don´t know how to write in my question..

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Jul 10, 2018 1
Adobe Community Professional ,
Jul 10, 2018

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Hi Pete,

When you scroll the the very bottom of the Lightroom forum, you should see the Start a Discussion link. If you don't, then post a link of what you do see.

Also, if you ask a quesion here, we can branch it and then move it to the proper forum.

As volunteers, we can't change the Jive software, but we can help you navigate it so that you get your Adobe questions answered!

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Jul 10, 2018 3
Community Beginner ,
Jul 11, 2018

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Thx Jane, I´ve got it now 🙂

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Jul 11, 2018 1
Engaged ,
Jun 26, 2018

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> There has been a lot of effort on Adobe's part to make the forums easier to use.

Are you guys software engineers? They could do quite a few things independent of Jive (besides telling Jive to take a hike if they have no interest in making their product useable for the base of one of the largest consumer software companies around).

They could make their own page that hot links to the Ask New Question page. The could write code that mods the HTML/CSS which jive serves up before it gets to the browser. They could write some Javascript hacks on it. Heck, I've got a browser extension that can spawn a rocket and go around shooting up all the objects on the screen HTML element by HTML element as if it's an 80s Asteroids game, if a browser extension can do that to this page then I think Adobes hands are not quite as tied as you like to believe. 

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Jun 26, 2018 0
Adobe Community Professional ,
Jun 26, 2018

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wideEyedPupil  wrote

Are you guys software engineers?

Hi wideEyedPupil,

No, we are just volunteers who are long-time users of Adobe software who try to help people who have questions. We can't recode Jive, but we can help you navigate this site. Do you have any specific questions?

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Jun 26, 2018 0
Adobe Community Professional ,
Jun 26, 2018

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I have done a little development, but other on these discussions are developers, and some have quit contributing to the forums due to how bad they used to be. Yes, Adobe could do a variety of hacks, but I think their main point is that if they're paying a company to develop and maintain the forum, why should they dump money and resources into fixing another companies problems. Adobe needs to spend those resources on fixing their own products: bug fixes etc, which they need to do a better job.

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Jun 26, 2018 0
Adobe Community Professional ,
Aug 16, 2018

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wideEyedPupil  wrote

Are you guys software engineers? .

Some are, most aren't. All are users of Adobe software.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 16, 2018 0
Community Beginner ,
Aug 15, 2018

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Well, I'd like to think Adobe IS responsible for the layout of their forums, no matter who actually designed them. I presume they paid that person money, so they should be user-friendly.

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Aug 15, 2018 0
Adobe Community Professional ,
Aug 15, 2018

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marcelp61268127, what is it that you need help with? We are here to assist.

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Aug 15, 2018 0
Abambo LATEST
Adobe Community Professional ,
Aug 16, 2018

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marcelp61268127  wrote

I presume they paid that person money, so they should be user-friendly.

I presume Adobe bought a service because it was not in their core business line to write such a software. My fist contact to Adobe fora was with a different system. When I returned some time ago, I did have my problems too. All of us agree that the forum software is far from perfect.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 16, 2018 0