I spent so much time trying how to start a new discussion on the Adobe Illustrator forum that I actually had to google how to post on the Adobe forums. Luckily I found the following post:
Down the bottom there is a helpful image of where to click to start a new discussion. This is a terrible user experience. Unless Adobe is trying to discourage users from posting on their forums they really should make this more obvious.
Is there a issue report for the Adobe forums them self?
So what if Adobe didn't write the software for this forum. There's plenty they can do to change it, this is Adobe, John T Smith, not the local corner store.
>There's plenty they can do to change it
No... all forum changes must be requested from Adobe to Jive (Adobe rents Jive) so if Jive is not able to modify their base product in the "exact" way Adobe wants, the change won't be done
And, according to what I've read, to be able to receive future Jive updates, very little is changed
I agree with John. There has been a lot of effort on Adobe's part to make the forums easier to use, but unless Jive makes those changes, there us nothing Adobe can do. As ACPs we have been in on these discussions with Adobe about trying to improve the forums. Some improvements have been made, but it's a slow, hard process.
I have the same question. Of all the forums I've ever used, these are the only ones with no link to start a new question or thread. The answer the original poster provided did not help me, as I'm trying to start a new thread on the Photoshop forum and that link text "Still have questions, start a new thread" does not appear at the bottom of pages on the PS forum. I will tackle the other answer which speaks of root, etc., but it seems like Greek to me, I do not know the terminology he uses. If Adobe did not create the forums, why are they claiming the copyright, down at the bottom of every page?
Can anyone provide in plain English the answer to How to start a new thread in the PS forum?
As John mentioned, Adobe did not write the format of these forums, so they are at the mercy of the forum originator. The forums have changed. I usually use the content page, rather than the overview page, and the new discussion is right at the top left.
On the overview page, it's still on the bottom:
I agree that it is VERY difficult trying to post a new discussion!!! Have never had such a hard time before. Had I not found this post of yours I would have just given up today
When you scroll the the very bottom of the Lightroom forum, you should see the Start a Discussion link. If you don't, then post a link of what you do see.
Also, if you ask a quesion here, we can branch it and then move it to the proper forum.
As volunteers, we can't change the Jive software, but we can help you navigate it so that you get your Adobe questions answered!
Thx Jane, I´ve got it now 🙂
> There has been a lot of effort on Adobe's part to make the forums easier to use.
Are you guys software engineers? They could do quite a few things independent of Jive (besides telling Jive to take a hike if they have no interest in making their product useable for the base of one of the largest consumer software companies around).
I have done a little development, but other on these discussions are developers, and some have quit contributing to the forums due to how bad they used to be. Yes, Adobe could do a variety of hacks, but I think their main point is that if they're paying a company to develop and maintain the forum, why should they dump money and resources into fixing another companies problems. Adobe needs to spend those resources on fixing their own products: bug fixes etc, which they need to do a better job.
Well, I'd like to think Adobe IS responsible for the layout of their forums, no matter who actually designed them. I presume they paid that person money, so they should be user-friendly.
I presume they paid that person money, so they should be user-friendly.
I presume Adobe bought a service because it was not in their core business line to write such a software. My fist contact to Adobe fora was with a different system. When I returned some time ago, I did have my problems too. All of us agree that the forum software is far from perfect.