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Still problems with email notifications? I don't get any!

Participant ,
Apr 08, 2021 Apr 08, 2021

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I saw several posts from 2020 regarding missing email notifications, but none of them seems to apply to my problem. I have all email notifications enabled, still I don't get any. See below.

For my recent forum discussion I had to explicitely check thread for replies.

 

Any suggestions?

 

notifications.jpg

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correct answers 1 Correct answer

Adobe Employee , Apr 08, 2021 Apr 08, 2021

We had a bug for a while where most users weren't getting email notifications at all. This was recently fixed.
Have you checked if the emails are going to spam or similar?
The address they're being sent from is noreply@mail.community.adobe.com 
Try adding it as a safe sender, unsubscribing from all notifications, subscribing back again, and let us know if this helps!

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Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

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We had a bug for a while where most users weren't getting email notifications at all. This was recently fixed.
Have you checked if the emails are going to spam or similar?
The address they're being sent from is noreply@mail.community.adobe.com 
Try adding it as a safe sender, unsubscribing from all notifications, subscribing back again, and let us know if this helps!

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Participant ,
Apr 08, 2021 Apr 08, 2021

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Thank you, Silvia. I have followed your instructions. Let's see if this helps.

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Participant ,
Apr 12, 2021 Apr 12, 2021

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For me it still doesn't seem to work. Eg. the post of seniornewbie in this thread and your reply to this - I can see these when I open the notifications here on the page, but there are no email notifications.

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Thanks for letting me know! I'll raise this issue internally and let you know of any updates.

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Participant ,
Apr 10, 2021 Apr 10, 2021

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i have the same problem

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Can you confirm if you've tried the steps mentioned above? Please also make sure that you have them enabled via your profile settings šŸ™‚ Let me know!

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Community Expert ,
Apr 12, 2021 Apr 12, 2021

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Hallo @Karsten.G 

nur der Sicherheit halber noch einmal nachgefragt:

du hast aber die ā€žAllgemeinen Einstellungenā€œ auch beachtet?

 

eMail-Notificaion_settings.png

 

 

Nur als Randnotiz:

Ich selbst erhalte zwar E-Mail-Benachrichtigungen, allerdings mit einer extremen Verzƶgerung von (bis zu) mehreren Stunden und zusƤtzlich leider auch noch in falscher zeitlicher Reihenfolge.

 

Aus diesem Grund verwende ich meistens den Benachrichtigungs-Button im Forum. Das ist das kleine ā€žGlockensymbolā€œ, das dir rechts oben auf der Forumseite - direkt neben dem Symbol fĆ¼r dein Profil angezeigt wird.

 

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Participant ,
Apr 12, 2021 Apr 12, 2021

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Ja, habe ich. Beide Checkboxes unter "Allgemeine Einstellungen" sind nicht angekreuzt.

 

Wenn ich tƤglich in den Adobe-Foren unterwegs wƤre, wƤre der Benachrichtigungs-Button ein akzeptabler Workaround. Das bin ich aber nicht, und man irgendwann schaut nicht mehr nach ob es zu einem Thema etwas Neues gibt.

 

Ich hoffe doch sehr, daƟ Adobe es schafft eine solche grundlegende Funktion einwandfrei auszufĆ¼hren.

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Community Expert ,
Apr 12, 2021 Apr 12, 2021

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Von meiner Warte aus kann ich nur sagen, dass wohl Adobe und der Forensoftware-Betreiber seit einiger Zeit an diesem Problem arbeiten.

 

Das Problem betrifft wohl auch einige User mehr als andere. Aber ich habe leider keine weiterfĆ¼hrenden Informationen.

 

Wahrscheinlich wird sich @Sil.C noch einmal melden, sobald es Neuigkeiten zu vermelden gibt.

šŸ˜‰

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Participant ,
Jul 04, 2022 Jul 04, 2022

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I haven't been very active in the past 15 months since I posted this, so I haven't seriously followed-up.

Now I visiting and contributing more frequently, and I notice that actually nothing has changed in my account with respect to notifications:

I don' get

  • mail nofications (although I checked the box)
  • a visual indicator at the notification bell (if there is one - can't tell coz I have never seen one).

 

Everytime, I need to login and open the notification feed to check if there is any news.

Is that's the way it's meant to be?

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Community Expert ,
Jul 09, 2022 Jul 09, 2022

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@Karsten.G wrote:

I don' get

  • mail nofications (although I checked the box)
  • a visual indicator at the notification bell (if there is one - can't tell coz I have never seen one).

 

Hi Karsten,

 

  1. Can you click your avatar, then go to Account Settings > Notifications and share a screenshot of what you see there? Maybe we can spot the issue. Remove personal information.
    940974B7-2EF3-4724-90B1-810F9C4DBA4A.jpeg

    FDEC30C6-4581-4E53-9753-4DCE9B50333D.jpeg

  2. Sadly, no one sees a visual indicator by the notification bell. šŸ˜• 

Jane

 

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Participant ,
Jul 13, 2022 Jul 13, 2022

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LATEST

Thank you, Jane.

below is a screenshot of my notification settings. Anything wrong with that?

 

Karsten

 

 

Account settings.jpg

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