Support emails in wrong language

New Here ,
Feb 20, 2012 Feb 20, 2012

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I hope I am posting this question in the right place; I cannot find a Adobe Support specific forum.

I am getting updates on my support cases from Adobe via email. However, they appear in Finnish. But, I don't speak Finnish (no offense to anyone from Finland); I speak English.

Here is a copy of an email I received today:

Tämä sähköpostiviesti on vastaus tukitapaukseen #xxxxxxxxxxxxx jonka Michael xxxxxx on lähettänyt.

 

Jos haluat vastata tähän päivitykseen tai tarkistaa tapaushistorian, kirjaudu sisään Adoben tukiportaaliin verkossa ja hae tapausnumero kohdasta "recent activity" ("viimeaikaiset tapahtumat"). Jos lisätietojen lähetys on tarpeen, voit tehdä sen avaamalla tapauksen ja lähettämällä päivityksen.

 

Jos sisäänkirjauksessa on vaikeuksia, katso lisätietoja Adobe-tunnuksen ja -jäsenyyden usein kysytyistä kysymyksistä.

 

Kiitos,

 

Adoben asiakaspalvelu

Does anyone know where this language setting could be chaged? I logged into my account and looked under the notification and address settings, and don't see anything related to language preference.

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Adobe Employee ,
Feb 24, 2012 Feb 24, 2012

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Hi there!

Thanks for reaching out. I noticed one of your cusotmer accounts with us had the default language set to Finnish. I've now changed that over to English.

Let me know if there continues to be language discrepancies.

Cheers,

Bing

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