Tech Support

New Here ,
Jun 18, 2009 Jun 18, 2009

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This is my recent weeklong experience with tech support re: an upgrade to Dreamweaver CS4:

Notes from Customer

Thursday, June 18, 2009 11:39:15 AM PDT
Hi there,

I called tech support again today and they transferred me to a "specialist." I had to jump through the same hoops I do every time I
call. Why can't I get a direct line to that dept? And do you not retain information from the previous 10 calls? Anyway, I got direct
ed to an extension and was asked to enter my passcode to enter a conference call...what the hell? What kind of customer support is t
his? Your whole system is designed to get rid of people. Can you not implement IM or email support that works??

Notes from Customer

Tuesday, June 16, 2009 12:53:45 PM PDT
I haven't gotten any updates on this, can you please advise re: the templates.

Notes from Customer

Friday, June 12, 2009 4:35:51 PM PDT
I have been on hold for a cumulative 2 hours to talk to someone in the dept for tech support for Dreamweaver. I have been looking fo
r files that I can't find to convert a website over to a new template. I called before when I was not at my laptop where software is
installed. Where they told me to look in the root folder, I have found nothing. I am currently 0n hold for the third time, and thi
s call is up to 43 minutes. Also I am finding a lot of dead links for resources, etc.
Operating System: Windows XP
Browser: Microsoft IE

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Most Valuable Participant ,
Jun 18, 2009 Jun 18, 2009

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This forum is to discuss the forum operation, not a product

Try the correct forum for your product http://forums.adobe.com/community/dreamweaver

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Advocate ,
Jun 18, 2009 Jun 18, 2009

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I think the Feedback forum would be more appropriate - you'll soon find out you are not alone! http://forums.adobe.com/community/general/adobedotcom_feedback

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New Here ,
Jun 18, 2009 Jun 18, 2009

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Hi there,

I guess people can post forever, but the point is that Adobe does nothing about the problem. Do they even read these posts? Why are there no employee comments? I suspect it's because everything has been outsourced 10 times removed and they no longer have any control over QOS or responsiveness. It's all about saving money...

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Mentor ,
Jun 18, 2009 Jun 18, 2009

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To Kath,

I've been told by mr Wriggley Or Mr Wiggley what ever his name is That the Feedback forum is for feeback about the forums. Its not for Application Feedback, I tried to report the problem about acrobat no show any printer other than any printer in Page setup.

So if its product Feedback you have to go into Aobe.com Proper and locate application Feedback page.

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Advocate ,
Jun 18, 2009 Jun 18, 2009

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Nicole is complaining about customer service. So is just about everyone else in the forum I pointed her to.

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Mentor ,
Jun 19, 2009 Jun 19, 2009

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And you think Adobe employees pay attention, especially Customer Support and bean counters, even know about the Feedback Forum.

These forums of the same ilk from other software companies, are here for users to help themselves and stay the heck out the compny's hair after that 30 or 90 day warranty is up.

The only reason we have two or three employees in now. Is the System is still , far from working correctly. As soon as the complaint die down to  10 or 20 a day, they will be out of here so fast you won't what happens.

If you buy any computer product from any company, if it works great. If it doesn't they don't want to hear. so you better make it work. All that matters is that green stuff they can hold in their hot little hands.

In the start of modern Computer age all Companies except one were interested in the customer's needs and desires and worked hard to support theit product. Now everyone has adopted that one company's take on business (as long as I get the green, to heck with customer) we all know who that big company is.

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Engaged ,
Jun 19, 2009 Jun 19, 2009

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PjonesCET wrote:

In the start of modern Computer age all Companies except one were interested in the customer's needs and desires and worked hard to support theit product. Now everyone has adopted that one company's take on business (as long as I get the green, to heck with customer) we all know who that big company is.

Nope... i don't... tell me, i'm dying to know. Is it Apple? Is it Adobe?

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Mentor ,
Jun 19, 2009 Jun 19, 2009

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JayJhabrix wrote:

PjonesCET wrote:

In the start of modern Computer age all Companies except one were interested in the customer's needs and desires and worked hard to support theit product. Now everyone has adopted that one company's take on business (as long as I get the green, to heck with customer) we all know who that big company is.

Nope... i don't... tell me, i'm dying to know. Is it Apple? Is it Adobe?

Well its known by by the letters MS.

Apple so far still has the best tech support of any Computer company. That's not just me saying it. It was in an article on cNet News feed just in the last Month , also ZDnet, and Compuerworld

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Guru ,
Jun 19, 2009 Jun 19, 2009

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Crap. I was so close to the correct answer.

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Engaged ,
Jun 19, 2009 Jun 19, 2009

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PjonesCET wrote:

Well its known by by the letters MS.

Apple so far still has the best tech support of any Computer company. That's not just me saying it. It was in an article on cNet News feed just in the last Month , also ZDnet, and Compuerworld

Ms who? Ms Elaine ES Jones? Anyway... BTW doesn't Apple have controlling or major shares in cNet and ZDnet? or something?

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Mentor ,
Jun 20, 2009 Jun 20, 2009

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Apple has no controlling interest (note I did not say an interest) in either cNet or ZDnet (Zif-Davis network). Most news are related to PC Linux, Unix, with apple Bring up the rear. The the same comparison the only PC company that came in close second was Dell. All others are far in the dust. Also Computerworld also said the same thing is similar type article.

And no MS doesn't stand for MS jones. The mirst letter "M" stand for Micro you figure out the rest.

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Engaged ,
Jun 20, 2009 Jun 20, 2009

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PjonesCET wrote:

Apple has no controlling interest (note I did not say an interest) in either cNet or ZDnet (Zif-Davis network).

Are you sure? Positive? Absolutely? Because you just said it....

PjonesCET wrote:

And no MS doesn't stand for MS jones. The mirst letter "M" stand for Micro you figure out the rest.

Beats me... computer company with two names... mirst starts with Micro... Micro Trend? Micro Mac... Mini Mac... That's it... you meant Mini when you said Micro... got it now!

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Guru ,
Jun 19, 2009 Jun 19, 2009

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countrywide mortgage

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