Too difficult to accomplish basic tasks

Jun 25, 2013

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1)  Can't upload files to Creative Cloud:  "an error occurred"

2)  Contacted chat:  15 minutes after the agent started the chat, I was still without help.  Had to stop due to other obligation.

3) Tried another browser:  Couldn't find my Creative Cloud desktp; was directed to install Creative Cloud App, "download manager began installing (again); 5 minutes later, was on Creative Cloud desktop and got message that  programs have updates; couldn't update because my password wasn't accepted "administrator privileges are required" (I am the one and only Administrator); can't find any place to activate my "administrator".......Gave up.

4) Gave up.

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Too difficult to accomplish basic tasks

Jun 25, 2013

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1)  Can't upload files to Creative Cloud:  "an error occurred"

2)  Contacted chat:  15 minutes after the agent started the chat, I was still without help.  Had to stop due to other obligation.

3) Tried another browser:  Couldn't find my Creative Cloud desktp; was directed to install Creative Cloud App, "download manager began installing (again); 5 minutes later, was on Creative Cloud desktop and got message that  programs have updates; couldn't update because my password wasn't accepted "administrator privileges are required" (I am the one and only Administrator); can't find any place to activate my "administrator".......Gave up.

4) Gave up.

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Jun 25, 2013 0
Jun 25, 2013

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Allie,

I believe you should try to ask somewhere over there:

http://forums.adobe.com/community/creative_cloud

This forum is (only) about the forums.

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Jun 25, 2013 0
Jun 25, 2013

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Thank you, I apologize.

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Jun 25, 2013 0
Jun 25, 2013

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You are welcome, Allie, and no need to apologize. Finding the way to the right forum is no easy task ubtil you know your way round..

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Jun 25, 2013 0