Trouble logging into Forums

Guest
Sep 29, 2010 Sep 29, 2010

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I am not able to log into forums to make posts. The top of the screen shows that I am logged into my account, but the forums all show the "login" link. When I try to login again through that link I go into an endless series of redirects between two adobe.com pages. I have tried this in 4 browsers between Mac and PC with the same results. Anyone else seen this?

BTW - I managed to get in by dumping all cookies and creating a new account directly in the forum area.

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Most Valuable Participant ,
Sep 29, 2010 Sep 29, 2010

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I would try logging out first:

http://forums.adobe.com/thread/525685?tstart=0

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Guest
Sep 29, 2010 Sep 29, 2010

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No joy. I followed that link and deleted all cookies. Still get the endless loop while trying to login.

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New Here ,
Oct 01, 2010 Oct 01, 2010

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had a similar issue except it said I was blocked and unable to get in, "please check with your web admin."

After hours of trying to figure the problem, I CALLED Adobe and they realized it was a technical error at the forum tech's end and created a service number and sent it to them.

In 2 weeks, yes two, I got an email about resetting my password, unfortunatly it was one of those 24 hour resets and I missed my window.

so I just got on and chatted, but realized I must have prompted for a reset and followed the new email...it was quite embarrassing while i was chatting with Kibria...

I got in and the last thing was logging into the forum and it worked...

Kudo's to Adobe for solving this issue for me...  I know yours can be solved as well...

I to created a new one before the fix and had my question answered.

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Guest
Oct 01, 2010 Oct 01, 2010

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I heard from Adobe yesterday, they said the problem is related to my proxy or firewall. One problem, I use neither. 😞

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New Here ,
Oct 01, 2010 Oct 01, 2010

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that is not good...

I guess your problem is different than mine...

but I always like to dispel that myth when i tell them, how can it be, when I have this trouble at work, home, and at a friends house, and on Mac and Windows?

That throws them into a tizzy then they look further and find out it is their issue not mine.

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