Two things that would make this forum more user friendly.

Mentor ,
May 13, 2009

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1. When you click on a thread go to the place you left off reading. Why Jive can't do this makes no sense Webcrossing did it.

2. Eliminate the logging out issue when posting or jumping from forum to forum. Webcrossing could do this in fact you only had to login once and you were logged in forever.

Both of these things cause this to be a slow forum now. and that has nothing to do with how slow they actually are.

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Two things that would make this forum more user friendly.

Mentor ,
May 13, 2009

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1. When you click on a thread go to the place you left off reading. Why Jive can't do this makes no sense Webcrossing did it.

2. Eliminate the logging out issue when posting or jumping from forum to forum. Webcrossing could do this in fact you only had to login once and you were logged in forever.

Both of these things cause this to be a slow forum now. and that has nothing to do with how slow they actually are.

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May 13, 2009 0
Mentor ,
May 13, 2009

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Buko. wrote:

1. When you click on a thread go to the place you left off reading. Why Jive can't do this makes no sense Webcrossing did it.

2. Eliminate the logging out issue when posting or jumping from forum to forum. Webcrossing could do this in fact you only had to login once and you were logged in forever.

Both of these things cause this to be a slow forum now. and that has nothing to do with how slow they actually are.

Supposedly they are working on the possibility, of a cookie to to allow limited sign in. Supposedly after describing WebX ability to permanently sign people in unless they sign out on their own, that was a Bug they were unaware of.

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Advocate ,
May 13, 2009

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to allow limited sign in

Do you mean unlimited? It's limited now.

that was a Bug they were unaware of.

I seriously doubt it. It's more that going back to where you left off is not a feature offered by Jive. Or maybe it costs more or something.

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Mentor ,
May 13, 2009

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Kath-H wrote:

Do you mean unlimited? It's limited now.

Yes

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Engaged ,
May 13, 2009

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PjonesCET wrote:

Supposedly after describing WebX ability to permanently sign people in unless they sign out on their own, that was a Bug they were unaware of.

That was a bug who was unaware of? Was it a WebX bug? I doubt it... there are numerous forums extant and, in virtually all of them, unless you sign out, or flush your cookies or reformat your HDD or whatever, you remain signed in.

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Participant ,
May 13, 2009

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This is not like other forums in the sense that User Login is associated

with an Adobe ID that one uses when purchasing product. So there is major

security issues that other forums don't have to worry about other than

spamming comments.

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Engaged ,
May 13, 2009

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S.D.A. wrote:

This is not like other forums in the sense that User Login is associated

with an Adobe ID that one uses when purchasing product. So there is major

security issues that other forums don't have to worry about other than

spamming comments.

Separate them... like it was earlier... simple.

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Mentor ,
May 13, 2009

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S.D.A. wrote:

This is not like other forums in the sense that User Login is associated

with an Adobe ID that one uses when purchasing product. So there is major

security issues that other forums don't have to worry about other than

spamming comments.

They could  remedy that easily though it might cost some money.

Split the password Manager  server Completely from Adobe. com.

Have one for Adobe.com and one for AdobeForums.com Then they could set up permanent cookies

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Participant ,
May 13, 2009

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Simple for us to say; But we don't know the entire picture.

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Participant ,
May 13, 2009

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Simple for us to say; But we don't know the entire picture.

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Contributor ,
May 13, 2009

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You can say that again!

(And even if you don't, I'm sure your email program will pick up your slack)

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Participant ,
May 13, 2009

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Simple for us to say; But we don't know the entire picture.

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Participant ,
May 13, 2009

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Simple for us to say; But we don't know the entire picture.

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Enthusiast ,
May 13, 2009

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you don't say.

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Guide ,
May 13, 2009

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S.D.A. wrote:

…But we don't know the entire picture.

We know the entire picture Adobe has allowed us to see and, evidently, the only one they want us to see.  That is all we can comment on.

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S_D_A_ LATEST
Participant ,
May 13, 2009

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Simple for us to say; But we don't know the entire picture.

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Adobe Employee ,
May 13, 2009

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With regards to #1 - I know this is a feature that many of you miss and is very tightly tied into everyone's productivity. This one has been logged as a feature request with Jive (don't know the ID of it) - not just by us but by many others. No ETA on this one.

With regards to #2 - This should not be happening, especially considering the way the timeout is set (4 hours) - no one should be logged out while actively navigating through forums or composing messages (unless it takes you over four hours to do so!)  If this is happening to any of you consistently (i.e. you can reproduce it consistently), please reach out to me via private message if you are willing to work with us to troubleshoot this with us and Jive Support.

We made a conscious decision to utilize Adobe IDs to access forums - so that you can access all areas of Adobe.com (including forums) with a single user name and password instead of managing accounts for specific areas. S.D.A. is right to say that we cannot extend the login timeout because of security issues related not to forums, but to other areas of Adobe.com. That said, we are looking into ways that we could possibly extend the login timeout just for Forums. Also no ETA on this one at the moment, we are only at the investigation phase.

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May 13, 2009

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Sometimes I have to re-login after 30 minutes of active forum usage.  Sometimes I close the browser window for the night, come back the next morning (at least 8 hours later) and can still post without logging in.  Yep, something isn't quite right.

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Engaged ,
May 13, 2009

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Chris Cox wrote:

Yep, something isn't quite right.

Agreed...

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Mentor ,
May 13, 2009

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Chris Cox wrote:

Sometimes I have to re-login after 30 minutes of active forum usage.  Sometimes I close the browser window for the night, come back the next morning (at least 8 hours later) and can still post without logging in.  Yep, something isn't quite right.

Yup what Chris said. It makes no sense.

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Guide ,
May 13, 2009

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kanguyen wrote:

…the way the timeout is set (4 hours) -

Is that to remain as the permanent standard?

Just asking…

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Adobe Employee ,
May 13, 2009

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This is a configurable number, right now it's set to 4 hours. As mentioned, we are looking into a way to implement a cookie-based "remember me" type functionality that would apply to forums only... but just investigating at this point.

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Advocate ,
May 13, 2009

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kanguyen wrote:

This is a configurable number, right now it's set to 4 hours. As mentioned, we are looking into a way to implement a cookie-based "remember me" type functionality that would apply to forums only... but just investigating at this point.

Well, it's not working. I stay logged in for much longer and much shorter periods, seemingly at random.

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Most Valuable Participant ,
May 13, 2009

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Kath-H wrote:

Well, it's not working. I stay logged in for much longer and much shorter periods, seemingly at random.

Ditto.

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Enthusiast ,
May 13, 2009

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The timeout may be set to 4 hours but I routinely stay logged over night. 

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Advocate ,
May 13, 2009

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kanguyen wrote on 2009-05-13 19:32:

We made a conscious decision to utilize Adobe IDs to access forums - so that you can access all areas of Adobe.com (including forums) with a single user name and password instead of managing accounts for specific areas.

FWIW I think that is the right decision.

S.D.A. is right to say that we cannot extend the login timeout because of security issues related not to forums, but to other areas of Adobe.com. That said, we are looking into ways that we could possibly extend the login timeout just for Forums. Also no ETA on this one at the moment, we are only at the investigation phase.

From a technology / algorithm point that is very much a solved problem.

It is just that the implementation is suboptimal.

And if you want my recommendation (or even if you don't): don't look

into extending this for the forums with some limited patch. You need to

look into a generic redesign of your SSO platform to use service

specific ticket-granting-tickets so you can also safely extend single

sign-on to sites that are outside the *.adobe.com domain cookie

(acrobat.com for instance). That requires a redesign that will probably

be quite a bit bigger then a simple patch, both on the Adobe and the

Jive side, and will take a lot longer to develop, but security isn't a

field to keep muddying with patches when the design is broken.

For now I am just happy that you are not using the native Jive system

(sending an unencrypted username and password on every request).

Jochem

--

Jochem van Dieten

http://jochem.vandieten.net/

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LEGEND ,
May 13, 2009

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kanguyen wrote:

We made a conscious decision to utilize Adobe IDs to access forums - so that you can access all areas of Adobe.com (including forums) with a single user name and password instead of managing accounts for specific areas.

That was a decision that was not thoroughly thought through!


There might be a few superficial advantages to being able to access all areas with one password* but there is a monumentally severe disadvantage to logging out your users at short intervals.


Obviously the decision makers are not regular forum users.

*I don't think I ever needed to do this in all the years I've been using the forums.

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Participant ,
May 13, 2009

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Double ditto.

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