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Uh oh. Need a little help with my account please

Most Valuable Participant ,
Aug 17, 2010

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Ok. So my user name freaked out (I didn't notice it at the time) and now it's back to normal but with no points or posts.

Can someone give me a hand getting this fixed please? Thanks

THAI should be me: http://forums.adobe.com/people/~graffiti

But this is the wacked out one that shows all my points and posts: http://forums.adobe.com/people/~graffiti-BHnWiM

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Uh oh. Need a little help with my account please

Most Valuable Participant ,
Aug 17, 2010

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Ok. So my user name freaked out (I didn't notice it at the time) and now it's back to normal but with no points or posts.

Can someone give me a hand getting this fixed please? Thanks

THAI should be me: http://forums.adobe.com/people/~graffiti

But this is the wacked out one that shows all my points and posts: http://forums.adobe.com/people/~graffiti-BHnWiM

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Aug 17, 2010 0
Advocate ,
Aug 17, 2010

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http://forums.adobe.com/thread/613050

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Aug 17, 2010 0
Most Valuable Participant ,
Aug 18, 2010

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Thanks Jochem.

I know I'm missing something obvious here but how do you sign out of the forums. All I can find is how to sign out of my Adobe account but it doesn't pull me out of the forums.

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Aug 18, 2010 0
Advocate ,
Aug 18, 2010

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~graffiti wrote on 8/18/2010 4:38 PM:

I know I'm missing something obvious here but how do you sign out of the forums.

http://forums.adobe.com/thread/525685

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Aug 18, 2010 0
Most Valuable Participant ,
Aug 18, 2010

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Man. That one could use some translation.

Here's what I did. I closed the browser, remove ALL cookies. So far, so good.

Came back in through www.adobe.com and clicked the forum link under support. Clicked on log-in/register, did not select remember me.

Used the sign-out link at the top of the page.

Ok, if all is working right I should be able to close the browser, come back to the forums and would have to log-in, right?

Well here I am, already logged in.

So I've tried all the steps as far as they actually worked, What next?

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Aug 18, 2010 0
Most Valuable Participant ,
Aug 18, 2010

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And I forgot to menation that the sign-out option is not available any more. Even though I did not

choose "remember me", it still is.


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Aug 18, 2010 0
Advocate ,
Aug 18, 2010

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~graffiti wrote on 8/18/2010 4:58 PM:

Man. That one could use some translation.

Here's what I did. I closed the browser, remove ALL cookies. So far, so good.

Not good. The FAQ entry I linked has a big fat "Link to Log Out" at the

top. Did you click that?

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Aug 18, 2010 0
Most Valuable Participant ,
Aug 18, 2010

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Sorry. Didn't see that at all. It looks WAY too much like a header (which a lot of people are going to fly right by). Maybe

add a link somewhere in the body text? Just a suggestion.

Ok. I've followed all the instructions to the letter. Still have a broken account.

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Aug 18, 2010 0
Advocate ,
Aug 18, 2010

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~graffiti wrote on 8/18/2010 5:05 PM:

Sorry. Didn't see that at all. It looks WAY too much like a header (which a lot of people are going to fly right by). Maybe

add a link somewhere in the body text?

Like the "Log out" links that are present in the FAQ article about the

spawned identity?

Ok. I've followed all the instructions to the letter. Still have a broken account.

Then you need to wait for adobe-admin.

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Aug 18, 2010 0
Most Valuable Participant ,
Aug 18, 2010

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Ok. Thanks for trying.

Jochem van Dieten wrote:

Then you need to wait for adobe-admin.

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Aug 18, 2010 0
Adobe Employee ,
Aug 18, 2010

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Working on it...

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Aug 18, 2010 0
Adobe Employee ,
Aug 18, 2010

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Please try it again.

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Aug 18, 2010 0
Most Valuable Participant ,
Aug 18, 2010

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Perfect. Thanks John (it IS John isn't it?)!


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Aug 18, 2010 0
Adobe Employee ,
Aug 18, 2010

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Some days it is. Some days, I'm not so sure.

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Aug 18, 2010 0
Most Valuable Participant ,
Aug 18, 2010

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I know the feeling.

(Just wasn't sure if you were still admin around these parts. Glad to see you are)

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Aug 18, 2010 0