Unable to change user ID/email address

New Here ,
Jun 07, 2012

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For my login ID I used an email address that has now changed. When I logged on to change my profile, new email was not accepted. I know for sure noone else has this email address (work email address).

What is the workaround?

Who do I contact to fix this?

Thanks,

Laurence

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Adobe Employee ,
Jun 07, 2012

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The Forums use your Adobe ID from Adobe.com. No one in the Forums has access to your Adobe account, so you will need to contact Adobe Customer Service for help with your account information.

http://helpx.adobe.com/contact/index.html

Thanks!

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LLavelle AUTHOR
New Here ,
Jun 07, 2012

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Thanks but the link you gave requires a product.

How do I contact Adobe Customer Service for help with my account?

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Adobe Employee ,
Jun 08, 2012

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That is the right page, but needs to be clarified. I've sent that feedback. In the meantime, try this link that offers a chat option: http://adobe.ly/yxj0t6

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New Here ,
Jun 08, 2012

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Thanks. Was finally able to get through to chat. Problem fixed!

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LEGEND ,
Jun 07, 2012

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Try this link just in case it works for you.

In most cases, you need to login to your account using your countries Adobe address.  For example, for UK residents, they need to use:

http://www.adobe.co.uk

Obviously, you need to use your countries http.

Hope this helps.

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