Update problem

[Guest]

How do I get the drop down Country menu to change my default country? Default is USA but selecting UK has no effect. I get regular pop ups telling me to update then the system will not allow me to do so because of this. Even if I continue as if in the USA the update fails as I'm not there! Catch 22 Selecting the UK on the drop down just gets, "oops the page can't be found"

[pwillener]

Sorry, where exactly is that?  Here http://www.adobe.com/international/selector/ ?

[Guest]

Hi pat and thanks for the response.

OK, to make sure I answer the correct "where" question I will provide full info. It is not on the link you provided, the list is in the form of a page.

I live in the UK, the laptop in question was sourced and bought here and everything is in UK English.

Upon login I quite often get a pop up saying Adobe update necessary. On clicking the link I get a screen offering a taskbar I don't want, default ticked yes, which I untick, an update start "button" to click and at the very bottom of the page is the country which Adobe believes me to be in - or maybe it's just a standard default. This is set to United States and to the right is a "change" click point. Selecting that produces a page of countries, probably about 80-100 choices. If I click UK on this list, and the correct click icon appears as I hover over each possibility, nothing happens. If I wait, nothing continues to happen. This has gone on for weeks so I am seeking a proper solution.

I simply want my laptop to know I am in England and offer me country appropriate updates.

Finally, even if I decide I can cope with American English and attempt to just download it as presented to me, I get a "this page cannot be found" pop up message. Most infuriating as you can imagine I'm sure. I cannot find a way around this. My assumption is that the update as presented won't run as the servers detect that I am not in America but that there is an error on the country change link.

Many thanks again for any help and advice you can offer,

Graeme.

PS, if I scroll to the botton of this discussion the exact same thing occors. A small world map icon, Unired States and a (change) click icon. If I click there is a select your region page ans if I click United Kingdom all the above occurs.

[Claudio_González1]

Unless I am misunderstanding you, the Country button you mention has never worked. For years, I have used it every now and then to try get all fixed texts in Spanish, only to find that I end up in US again, and everything in AE...

[pwillener]

I understand now.  I am moving this topic to the Forum Comments forum.

[Guest]

Many thanks, I am assuming that you are now able to replicate the problem – I guess anyone can. Sorry if my initial explanation was insufficiently detailed.