we're under attack!!

Adobe Community Professional ,
Dec 29, 2012

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how or where do we report this? we have 5 pages of this post in the Illustrator forum

http://forums.adobe.com/community/illustrator/illustrator_general?view=discussions#/

underAttack.PNG

Correct answer by Claudio_González1 | Most Valuable Participant

Carlos, there are two ways, that are complementary:

1. When you open one of those messages, go to the Actions sidebar, click on the Report Abuse button

abuse.JPG

and follow the easy instructions. As soon as a mod sees your report, that specific message will be deleted (as well as any similar ones the mod may notice at the time).

2. Open the profile of the author of the message, and copy his URL from the bar at the top of your browser:

report.JPG

Then go to the Spam report thread,

http://forums.adobe.com/thread/1056334?tstart=0

and post there the offender's URL. This will allow furum-admin to ban the offender even if the message(s) have already been deleted by a mod.

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we're under attack!!

Adobe Community Professional ,
Dec 29, 2012

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how or where do we report this? we have 5 pages of this post in the Illustrator forum

http://forums.adobe.com/community/illustrator/illustrator_general?view=discussions#/

underAttack.PNG

Correct answer by Claudio_González1 | Most Valuable Participant

Carlos, there are two ways, that are complementary:

1. When you open one of those messages, go to the Actions sidebar, click on the Report Abuse button

abuse.JPG

and follow the easy instructions. As soon as a mod sees your report, that specific message will be deleted (as well as any similar ones the mod may notice at the time).

2. Open the profile of the author of the message, and copy his URL from the bar at the top of your browser:

report.JPG

Then go to the Spam report thread,

http://forums.adobe.com/thread/1056334?tstart=0

and post there the offender's URL. This will allow furum-admin to ban the offender even if the message(s) have already been deleted by a mod.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Carlos, there are two ways, that are complementary:

1. When you open one of those messages, go to the Actions sidebar, click on the Report Abuse button

abuse.JPG

and follow the easy instructions. As soon as a mod sees your report, that specific message will be deleted (as well as any similar ones the mod may notice at the time).

2. Open the profile of the author of the message, and copy his URL from the bar at the top of your browser:

report.JPG

Then go to the Spam report thread,

http://forums.adobe.com/thread/1056334?tstart=0

and post there the offender's URL. This will allow furum-admin to ban the offender even if the message(s) have already been deleted by a mod.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Carlos,

What Claudio said, except that in this case I believe it is better to link to the thread because of the seemingly endless number of screen names/accounts.

The Spam thread is probably the better, and more manageable option here.

In any case, hi Carlos, hi Claudio.

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Dec 29, 2012 1
Most Valuable Participant ,
Dec 29, 2012

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Hi, Jacob, I did not notice your message when I posted my last one.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Thank you very much for coming to our rescue, Claudio.

All is well now.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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The flood of spam that hit the site over the past 12 hours has now stopped and we're working hard to remove the fake accounts (over 1000 of them...). It will take a short while longer to clear up all the messages.

Please don't bother reporting any more posts - we know about them already.

Apologies to anyone whose use of the site has been affected, and of course you should NOT follow the link in the spammer's messages

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Dec 29, 2012 1
Most Valuable Participant ,
Dec 29, 2012

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Good to know that, Dave. I don't envy you guys trying to delete all those messages and eliminate all those acounts. I think I had never witnessed such an explosively massive and heavy attack.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Normal service has been resumed

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Dec 29, 2012 0
Adobe Employee ,
Dec 29, 2012

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Thanks to Dave, Jacob, and all the other moderators who -- as always -- volunteer their time to make these forums a better place for everyone.

I really appreciate it!

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Warmest thanks to all of those who did the miracle in such a short time.

If we ever experience a similar massive attack, couldn't some of us plain participants be granted temporary and limited powers to collaborate in the cleanup?

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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There's usually a moderator floating about 24/7 as we have people scattered through the timezones; but it's Holiday season so allowance must be made for the effects of turkey and fruitcake (often mixed, which is never the best idea).

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Thank you very much Dave, and any other moderator that may have taken part in saving us this time.

the effects of turkey and fruitcake (often mixed, which is never the best idea)

I believe the effects of the mixture are worst when the poster is the fruitcake.

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Dec 29, 2012 0
Mentor ,
Dec 29, 2012

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He/she could be the turkey .

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Dec 29, 2012 0
Mentor ,
Dec 29, 2012

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Turkey  Uck!

We had Fresh Ham.  And OrangeSlice Candy Cake or fresh Coconut Cake. The only thing Fruit case is good for is to use as a doorstop.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Carlos, I have just done both things, but it won't hurt if you do them again...

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Dec 29, 2012 0
Adobe Community Professional ,
Dec 29, 2012

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thanks guys for such amazing job, I'm back to see the first flood was deleted and as Jacob said there's a new one coming in.

Dave, how is the deletion handled? just curious, is it manual or do we have crew bots fighting spamming bots?

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Dec 29, 2012 0
Adobe Community Professional ,
Dec 29, 2012

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Manual!

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Dec 29, 2012 0
Adobe Community Professional ,
Dec 29, 2012

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thanks, props to the Mods

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Adobe Reader forum is now under the same spam flood...

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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It's being dealt with... again.

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Dec 29, 2012 0
LEGEND ,
Dec 29, 2012

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Thanks for your attention to this.  Saw a bunch of that crap in the Photoshop forum last night.

-Noel

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Now they are at the InDesign forum as well...

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Dec 29, 2012 0
LEGEND ,
Dec 29, 2012

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I can only imagine they're trying to get that stupid website boosted in Google's rankings - probably for pay.

Someone needs to find and post the street address of these idiots.

-Noel

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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We know where the spam is coming from and it's being handled, can't say more than that.

Again, apologies for the inconvenience caused to those trying to use the forums.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Dave, there is nothing to apologize for. You are doing an outstanding job, and it's up to us users to thank you all for it.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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The attacker reappeared in the Reader forum a couple of minutes ago. By the time I had reported this in the Spam thread, it had been removed. Now this is what I call efficiency.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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I spoke too soon. Messages are appearing again, at about one per minute. I would think this is being done automatically, not by hand, and therefore this is an unequal battle. Courage!

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Amazing. Away for a quarter of an hour, and the Reader forum is clean again. Congratulations, superb job!

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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The person concerned should now be blocked from the system. Fingers crossed, and thanks to Terri.

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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Fingers crossed, handkerchiefs knotted, salt over my shoulder, if you know of another one, I'll use it.

A big

THANK YOU

to Terry, Dave, and all those anonymous persons who worked so hard and so efficiently to clear up the mess.

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Dec 29, 2012 0
Adobe Employee ,
Dec 29, 2012

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A big thank *you*, Claudio!

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Dec 29, 2012 0
Most Valuable Participant ,
Dec 29, 2012

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No, Terri,  there is nothing to thank me for, I have been a mere spectator...

That "Terry" was one of those typos one notices after posting. Which is why I have insisted on the convenience of adopting here the practice that is common in other forums I frequent: that a message is not really posted until -say- a couple of minutes after being sent, thus allowing to correct such errors without messing up times of posting etc that happen here.

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Dec 29, 2012 0
Mentor ,
Dec 29, 2012

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I've crossed all fingers on both hands and toes as well.

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Dec 29, 2012 0
Participant ,
Dec 30, 2012

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The person concerned should now be blocked from the system. Fingers crossed,

what good is this?  Just create another  dummy user account and start spamming again?  It is not rocket science to create a user account.  It has all been done in the past and can still be done today.  The attack will start again in the the new year if you guys with the coveted title of MVP don't do your honorary jobs well.  Titles are given to get work done for free.

Happy New Year.

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Dec 30, 2012 0
Mentor ,
Dec 30, 2012

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I know it sounds real old fashioned, but separate the Forums from the Adobe Server. Put them on a Secure Server and require a separate Username and Password for  users. Require an invitation, for current users that have been on for Years and Years,  simply move them over and ask them to create new Usernames and Passwords. Have everyone fill out name address, city, state, zip, phone, email address, Date of Birth and security questions.

Then resarch whether email and address is legit, before accepting.  Using a Secure Server can be set to reject all ouside post.

Netscape Used a Secure Server for years about 10 years and during that time the were only 4 instances of spam. And that was as result of someone forwarding something that had the Spam.  Each time it was dealt with.  If a Member started Spamming, they were banned forever, unless they have been hacked.

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Dec 30, 2012 0
Most Valuable Participant ,
Dec 30, 2012

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professional.pirate wrote:

The person concerned should now be blocked from the system. Fingers crossed,

what good is this?  Just create another  dummy user account and start spamming again?  It is not rocket science to create a user account.  It has all been done in the past and can still be done today.  The attack will start again in the the new year if you guys with the coveted title of MVP don't do your honorary jobs well.  Titles are given to get work done for free.

Happy New Year.

What good is this? None, except for the little detail that the incredible massive attack that was crippling the forums was stopped.

The attack will start again unless MVPs do theit job well? Now that's a funny one. Do you think they were slow, or negligent, or careless? What are your brilliant ideas to make their jobs well? What were your brilliant contributions to stop the attack or clean the mess?

And a happy New Year to you as well. Only be careful not to bite your tongue; the venom might kill you.

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Dec 30, 2012 0
Most Valuable Participant ,
Dec 31, 2012

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I'm not going to discuss site security in public for obvious reasons. This particular incident has been resolved and measures are in place to mitigate future events.

professional.pirate : Insulting other users or groups of users is not tolerated. Either clean up your attitude or your posts will be removed.

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Dec 31, 2012 0
Most Valuable Participant ,
Dec 31, 2012

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My very best wishes to all those anonymous persons who bravely fought an unequal fight against the massive attack, and won it. May the New Year bring you only the best.

And thanks.

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Dec 31, 2012 0
Most Valuable Participant ,
Dec 31, 2012

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It is a quarter of an hour after midnight here, and it sounds as if we are under another kind of attack.

Happy New Year all.

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Dec 31, 2012 0
Mentor ,
Dec 31, 2012

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Happy new year!

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