This is the Forum Comments forum, not a forum for a particular product. Try asking your question in the forum for whichever prduct you are talking about. Usually it help if you don't just write that the product "doesn't work", but include actual symptoms and error messages.
As Jocheim points out, this is not the place to get help. My guess is that you need PhotoshopJust choose the appropriate sub-forum.
Also, this ARTICLE might be very useful at gathering the types of info, that will help others help you. Note: much relates to Adobe Premiere, so you can skip over those parts, but you should get the general idea.