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Why did my number of posts get reset?

New Here ,
Sep 23, 2011

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I have a few hundred posts since 2006.  Suddenly a couple days ago the number was reset to 0.  I didn't create a new account.  Did set "remember me" at signin.

Not sure its a big deal but.....

Tom

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Why did my number of posts get reset?

New Here ,
Sep 23, 2011

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I have a few hundred posts since 2006.  Suddenly a couple days ago the number was reset to 0.  I didn't create a new account.  Did set "remember me" at signin.

Not sure its a big deal but.....

Tom

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Sep 23, 2011 0
LEGEND ,
Sep 23, 2011

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Have you located any of your old posts?  If so, does your username on those posts have a suffix?

The Admins will be very interested in the circumstances of this if so, because this is an old problem that was hoped to be resolved in the new forum software release. 

If not, perhaps you used a different Adobe ID to log in?

-Noel

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Sep 23, 2011 0
LEGEND ,
Sep 23, 2011

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Tom,

Is your Adobe I.D. exactly the same, as before?

Check it out, character by character. It's been too common for one to end up with similar Adobe I.D.'s, a doppelganger, if you wish, and the new I.D. starts the post count over again.

Good luck, and Adobe-Admin can probably tell you, if you have multiple Adobe I.D.'s.

Hunt

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Sep 23, 2011 0
New Here ,
Sep 23, 2011

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My ID changed from TCarp to TDCarp.  I made no profile changes nor set up a new ID.  The only thing I did was select "remember me" when I signed in a few days ago.

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Sep 23, 2011 0
LEGEND ,
Sep 23, 2011

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That change is what did it. One I.D. has X posts, and the other has Y posts.

Adobe-Admin can help you get things sorted out.

Now, let's hope that your doppleganger doesn't run up huge credit card bills...

Good luck,

Hunt

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Sep 23, 2011 0
LEGEND ,
Sep 23, 2011

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I find it hard to imagine that the forum software automatically created another ID for you that's just missing a middle initial.

You SURE you didn't set up two different Adobe IDs with two different eMail addresses?

-Noel

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Sep 23, 2011 0
LEGEND ,
Sep 23, 2011

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Historically, when a "phantom account" is generated, it contains a random string of characters at the end - but who knows?

Hunt

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Sep 23, 2011 0
Most Valuable Participant ,
Sep 23, 2011

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Noel Carboni wrote:

I find it hard to imagine that the forum software automatically created another ID for you that's just missing a middle initial.

-Noel

Actually it looks like it "added" their middle initial. Which would be pretty amazing in itself.

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Sep 23, 2011 0
LEGEND ,
Sep 23, 2011

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You're right, ~graffiti, I got that backwards.

-Noel

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Sep 23, 2011 0
LEGEND ,
Sep 23, 2011

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Either way, still amazing, as most often, one gets random character strings AFTER their regular I.D.

Hunt

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Sep 23, 2011 0
New Here ,
Sep 24, 2011

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Although its possible sometime in ancient history that I set up two "accounts", that would have occured a very long time ago.  I've been logging on to read and post for 5 years according to the posting history noted on the account I have been using all along.

The only event that I can see that could have made the change was checking "remember me" which would have occurred right about the time the new account started showing up.

Tom

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Sep 24, 2011 0
LEGEND ,
Sep 24, 2011

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Tom,

On Monday, Adobe-Admin will probably stop by this thread, and help fix things for you. He may have a question, or two, but it should be a simple, and painless task.

Good luck,

Hunt

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Sep 24, 2011 0
LEGEND ,
Sep 24, 2011

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Anyway, your original ID still exists: http://forums.adobe.com/people/TCarp

Try to log out, then log in again with the original account name.

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Sep 24, 2011 0
Engaged ,
Sep 25, 2011

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I don't know the password for the original id (TCarp) so indicated I forgot my password.  No email was received.  Even the password hint provided didn't ring a bell.

Since I've logged on the same way for a very long time, something changed and TCarp doesn't look like it is my account (per lack of email password reset) even though that was the id displayed on all my previous posts.

Seems like a mess.

Tom

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Sep 25, 2011 0
LEGEND ,
Sep 25, 2011

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Well, you just posted from TCarp, so something must have worked!

(Both accounts are registered to the same email -- not sure how that happened. I'm sure Adobe Admin will work it out when he checks in...)

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Sep 25, 2011 0
Mentor ,
Sep 25, 2011

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As Kenny Rodgers would say: I suppose he will "Just check in to see what condition, his condition is in".

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Sep 25, 2011 0
LEGEND ,
Sep 25, 2011

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According to the records, TDCarp account was created on 22nd September 2011 while TCarp was created on 7th July 2006.  Generally, it is strictly not possible was the two account to share the same e-mail so clearly if this is what you are suggesting then clearly the system has failed in its unique KEY for the e-mail address.

This requires an investigation at the highest level .

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Sep 25, 2011 0
Engaged ,
Sep 26, 2011

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Lots of folk trying to help.  Another summary might be useful.

I started posting in 2006.  This implies the TCarp was the "ID" I was using.  However, I log on to TDCarp when I sign in (as I have for as long as I can remember).

I can't explain why, during that history, the ID shown next to each post was TCarp.

One test I ran after this new situation started was to attempt to log onto TCarp.  It wouldn't take the password I have used all along so I selected that I forgot my password.  Having never received the email notice from the forum to have me reset the password, I'm assuming the email address associated with TCarp is either not mine or an old email address of mine that doesn't work.  The hint (shown when I said I had forgotten) made no sense to me so there may be a TCarp ID that is not mine.

I don't understand how TDCarp was "created on 22 Sep 2011.  All I did was click remember me.  Remember, I've always logged with the TDCarp ID.

It's all a mystery to me.  Hopefully someone from account mgmt can figure out what happened.

Tom

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Sep 26, 2011 0
Most Valuable Participant ,
Sep 26, 2011

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Hopefully, JC or someone from his team should see this thread soon and fix your problem.

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Sep 26, 2011 0
LEGEND ,
Sep 26, 2011

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You are now logged in as TCarp with 346 posts, so obviously your login worked.

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Sep 26, 2011 0