Why I have to sign on all the time when I open the forum when I ticked the box to stay Signed in?

Explorer ,
Oct 29, 2013

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Yes I wonder why. Somehow recently I had to sign in again. Before I was automatically done with this procedure when I received a notification to a discusion and so could go straight in. Now when I receive one an click on the link I'm not signed in anymore.

But my browser behave in an unusual way too for signing in (Chrome in W7 64 bts), It takes ages to opens a new window, sometimes it says the page is not available but I get it with "reload" and sometimes passed this step I'm signed in (so see "sign out" nest to my user name. Other time this window has field for me to sign in. The box to stay signed in is alway ticked.

Thank you for any explaination and solution to get back to the previous situation that was quite satisfactory for me.

MM

There's only one thing worst than problem. It's to believe you're the only one with it - So let's all enjoy it together. Now every time I'll go through the motion I'll spare a thought for you guys and the unknowns too.

So it's been helpful, somewhat correct and resolved with the key word "Get Use to it"!

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Why I have to sign on all the time when I open the forum when I ticked the box to stay Signed in?

Explorer ,
Oct 29, 2013

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Yes I wonder why. Somehow recently I had to sign in again. Before I was automatically done with this procedure when I received a notification to a discusion and so could go straight in. Now when I receive one an click on the link I'm not signed in anymore.

But my browser behave in an unusual way too for signing in (Chrome in W7 64 bts), It takes ages to opens a new window, sometimes it says the page is not available but I get it with "reload" and sometimes passed this step I'm signed in (so see "sign out" nest to my user name. Other time this window has field for me to sign in. The box to stay signed in is alway ticked.

Thank you for any explaination and solution to get back to the previous situation that was quite satisfactory for me.

MM

There's only one thing worst than problem. It's to believe you're the only one with it - So let's all enjoy it together. Now every time I'll go through the motion I'll spare a thought for you guys and the unknowns too.

So it's been helpful, somewhat correct and resolved with the key word "Get Use to it"!

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Oct 29, 2013 0
LEGEND ,
Oct 29, 2013

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Its driving many of us nuts.

These forums are in a constant state of broke and bust and semi working...

You kind of get used to it.   NOT!

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Oct 29, 2013 0
Most Valuable Participant ,
Oct 29, 2013

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Discussed many times in http://forums.adobe.com/community/general/forum_comments where forum issues are discussed

Bottom line... get used to it... after Adobe was hacked, they (meaning Jive) made changes to the login process

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Oct 29, 2013 0
LEGEND ,
Oct 29, 2013

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Dumb changes.

It asks for a sign in then does it for you.

Are they trying to irritate the hackers as much as the users.

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Oct 29, 2013 0
Explorer ,
Oct 29, 2013

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There's only one thing worst than problem. It's to believe you're the only one with it - So let's all enjoy it together. Now every time I'll go through the motion I'll spare a thought for you guys and the unknowns too.

So it's been helpful, somewhat correct and resolved with the key word "Get Use to it"!

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Oct 29, 2013 0
People's Champ ,
Oct 30, 2013

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Sigh. It certainly is annoying.

There are many things in the world that we have to get used to, I don't really understand why this has to be one of them. But, if Adobe can't get them to fix it, I doubt our continuing complaints are going to help any.

artofzootography.com

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Oct 30, 2013 0
Explorer ,
Oct 31, 2013

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on my part it was not a continuing complaint and I did not realised it was the inappropriate forum to do so. It's just happened recently.

Perhaps we should have a mean to redirect these complaints to Adobe's door steps!

Anyway I thought my complaint did bear fruit because today I followed my email link to another discussion. Lo and behold, I was signed in! ...However when I posted my reply I was greeted with an "internal error"! and then had to back pedal, sign in...and all was well then.

As for "to get use to it" I can't help to think of a French Humour cartoon booklet I have and on the last page there was an interesting cartoon.

On a very small  island there were 2 guys with very long hair as a testimony of their time there...One guy was using the other for his "need" and his caption was saying "Are you getting use to it" whilst the other caption has a categoric "NO!

Well that's it some do some don't

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Oct 31, 2013 0
People's Champ ,
Oct 31, 2013

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Perhaps we should have a mean to redirect these complaints to Adobe's door steps!

I believe that using the Forum Comments thread is a better way to address Adobe directly. At least, the ones who are concerned about forum issues.

artofzootography.com

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Oct 31, 2013 0
Explorer ,
Oct 31, 2013

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I'm certainly no expert in the topic so I take your word for it

Perhaps what makes it worse for me - of late things take ages to load and I even get "this page is not available" but it's usually fixed with a reload!

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Oct 31, 2013 0
LEGEND ,
Nov 01, 2013

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if Adobe can't get them to fix it, I doubt our continuing complaints are going to help any.

If Adobe cannot resolve the issue, then we need to complain louder.  Jive is not the only forums software out there.

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Nov 01, 2013 0
Most Valuable Participant ,
Nov 01, 2013

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[ moved to forum comments topic ]

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Nov 01, 2013 0
Explorer ,
Nov 01, 2013

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Well I feel all afresh in the appropriate forum  with my question called "answered" (and it has been) but certainly with no silver lining in the horizon and discovering a few people also rather annoyed about it and not ready to get use to this situation.

This particular "sign in" lasted close to 20 seconds with two rounds around the Adobe community sign in page to which I was only a spectator as I had nothing to do but wait and finally rewarded, landing on this page and signed in.!

I do understand some more productive people than I can't afford the leisure to complain and worry about little matters such as this and get on with their work. Just the same naively I hope I add my voice to get something many would like to see fixed...

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Nov 01, 2013 0
LEGEND ,
Nov 02, 2013

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I believe Adobe is working on it, but we have no clue when it will be resolved.  There has already been a "fix" implemented this week, with no noticeable improvement.

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Nov 02, 2013 0
Explorer ,
Nov 02, 2013

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"no noticeable improvement"! This time I was trying to reply above...I could not even login! I had to got the sign in page and this time had actually had to sign!

And to make things more interesting, They asked me if I wanted to fill in a survey! I said yes - then they told me to leave the page and a survey would "come" when I finish my ...Browsing I guess.

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Nov 02, 2013 0
Most Valuable Participant ,
Nov 02, 2013

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>no noticeable improvement

I don't know about today (just sat down with my morning coffee and logged in) but yesterday I was logged out every time I switched from one forum to another

That was certainly noticeable, but it was NOT an improvement

ADDED - Logging me out between forums is still happening

I have changed nothing on my computer and this does not happen on other sites I visit that require a login... this is Adobe/Jive's problem

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Nov 02, 2013 0
Most Valuable Participant ,
Nov 02, 2013

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John T Smith wrote:

... this is Adobe/Jive's problem

A truth bigger than a cathedral.

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Nov 02, 2013 0
LEGEND ,
Nov 02, 2013

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John T.,

For me, after the new Log-in screen, I normally am good to go, after a single session log-in (Remember Me checked), BUT some days, that process does get more involved.

Luckily, once logged-in, I usually STAY logged-in, for the complete session - though there have been a few "bad days," where I do get logged-out, and usually while posting. "Sometimes, the magic works, and sometimes it does not... " [Chief Dan George in Little Big Man]

Hunt

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Nov 02, 2013 0
People's Champ ,
Nov 02, 2013

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I don't mind logging in once per day, but my workflow usually has me closing the browser - all tabs - and when I want to do something I just open the browser again. It opens all of the tabs I use regularly. From my old Yahoo home page, to the Adobe Video Lounge, to the regular Premiere Pro forums, and a variety of other pages.

The problem is that I now need to log back in every time I want to post on the forum. It is annoying to say the least. Oh, sure, I could change my workflow, but I should not have to.

artofzootography.com

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Nov 02, 2013 0
Mentor ,
Nov 02, 2013

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That's my experience. I don't stay with web browser open all day. I offen shut the computer down for a while and do other things. I have to re-sign in everytime. Now if I were to close all windows having to do with SeaMonkey and FireFox  and let it it in background. Itwould maintain that signed in condittion. But I often shut computer .

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Nov 02, 2013 0
Enthusiast ,
Nov 02, 2013

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Incompetence trumps everything!

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Nov 02, 2013 0
Most Valuable Participant ,
Nov 02, 2013

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Bob_Peters wrote:

Incompetence trumps everything!

Some of us have been complaining about this since the great and chaotic move to Jive...

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Nov 02, 2013 0
Most Valuable Participant ,
Nov 02, 2013

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I am now wondering if the "log out while browser is open" problem is a mal-formed date/time stamp in the Adobe cookie

If I keep IE open and go do something else for "awhile" (time not determined) I am "almost" guaranteed to be logged out when I return

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Nov 02, 2013 0
Most Valuable Participant ,
Nov 02, 2013

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I get th same in FF/Mac and IE/Win. Deketing cookies and clearing caches have no effect on this.

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Nov 02, 2013 0
LEGEND ,
Nov 02, 2013

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John T Smith wrote:

I am now wondering if the "log out while browser is open" problem is a mal-formed date/time stamp in the Adobe cookie

The way I understand it, the cookie expires 4 hours after login.  But looking at my 'forum.adobe.com' cookies, there are several dozen; I don't know which does what.  A number of them have yesterday evening as their expiration date.  Just two ('JiveAdobeServer') show an expiration date of today - 4.0 hours after I logged in this morning.

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Nov 02, 2013 0
LEGEND ,
Nov 02, 2013

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I have deleted cookies and temporary files, and even resorted to nothing short of a full preferences reset of IE11. 

Something in that has also managed to correct my "quoted" text problem (where " characters turned into the string " when posting).

My exuberance is somewhat tempered, however, by the forum editor having lost half of my first sentence while typing the second one.  God only knows what will show up when I hit [ Post ].

-Noel

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Nov 02, 2013 0
LEGEND ,
Nov 02, 2013

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My lord, it showed up just as it looked when I hit the [ Post ] button.

I'm running out for a lotto ticket.

-Noel

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Nov 02, 2013 0
LEGEND ,
Nov 02, 2013

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Heh, the second sentence, where I had described how I was actually able to get in without signing in or clicking the Sign In link, was obviously lost during the typing glitch.

I've actually logged-in about 6 times in the last hour and every time I was signed in automatically.

Whether that will happen later is anyone's guess, but Adobe HAS fixed another problem.  I no longer see a pop-up claiming I'm about to leave the page when I bold text.

-Noel

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Nov 02, 2013 0
LEGEND ,
Nov 02, 2013

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That didn't take long.

I closed IE11, waiting for iexplore.exe to exit (watching the Task Manager), and lo and behold this time I had to Sign In.  It did so without asking me enter anything, however.

-Noel

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Nov 02, 2013 0
People's Champ ,
Nov 02, 2013

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Yes. It is certainly broken. With any luck at all, this thread will get the appropriate attention and this crud will get fixed.

I am a little amused that Dave moved it to this forum. It is, after all, where it belongs, in my opinion, but it is still amusing. As I said, this is the place for such things.

Now, will it get the attention it requires?

artofzootography.com

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Nov 02, 2013 0
LEGEND ,
Nov 02, 2013

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I have it on good authority that the right Adobe folks are aware of a number of the most recent forum problems.

-Noel

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Nov 02, 2013 0
Mentor ,
Nov 02, 2013

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That's nothing. I am aware of the Troubles for about 2-3 weeks now ever since big attack.

Are they trying to right the issue, that what we need to know. I repeat. TheForum sign-in and the Adobe website should be on separate Servers.  One should not be related what -so- ever. Even to the Point on having new User Names and separate passwords.

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Nov 02, 2013 0
Advocate ,
Nov 03, 2013

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Problem solved for me. Today, I had to sign in again, and I checked the "keep me logged in" option. Now when I return to the forum, even after exiting the browser, I have direct access.

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Nov 03, 2013 0
Enthusiast ,
Nov 03, 2013

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Count your blessings (for now).

It's the same old nonsense for me:  Enter the Lightroom forum.  Nuts, I'm logged out so I hit the "sign in" link and am then logged in without entering any ID/password

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Nov 03, 2013 0
Advocate ,
Nov 03, 2013

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Samoreen wrote:

I have direct access.

Well, sometimes . I spoke a little bit too fast. Now, it's just random. Sometimes I open the browser, click on the forum link and have direct access, sometimes I have to click again on the sign in button.

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Nov 03, 2013 0
Most Valuable Participant ,
Nov 03, 2013

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For me it's not random. After logging in without actually signing in, I am logged out after an undeterminded period out of the forums, even if I don't restart my browser.

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Nov 03, 2013 0
Mentor ,
Nov 03, 2013

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I thought they had it fixed last night was almost doing hand springs.

But I party-ed too soon.

Today the sign in screen does come up and you have to put in email address but. After you do it sits there and winds and winds and winds and winds. IF I hit reload it shows as signed in.

Let say it about 85% fixed

Oh I have removed cookies and passwords and reloaded them.

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Nov 03, 2013 0
Most Valuable Participant ,
Nov 03, 2013

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>Let say it about 85% fixed

Not nearly that high for me... I leave IE open and do other things... back to forum and have to log in... SOMETIMES I can go from one forum to another and stay logged in, other times I either read only or post a comment and then go to another forum... and I am logged out and have to login again

I don't know what Adobe/Jive is doing to the forum software... but it isn't working!

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Nov 03, 2013 0
Mentor ,
Nov 03, 2013

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Maybe they contracted with John Boener (pronounced Bay-ner) to work on it.

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Nov 03, 2013 0
LEGEND ,
Nov 03, 2013

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Funny thing...  I've been over at the VMware forums some lately (they run Jive forum software as well), and I am logged-in every time automatically.

-Noel

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Nov 03, 2013 0
Mentor ,
Nov 03, 2013

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Apple's on Forum is run by Jive as well. Maybe Appleand VMware are forking over more bucks and Maybe Adobeis cheaping out.

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Nov 03, 2013 0
Explorer ,
Nov 04, 2013

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Good to hear some positive results - On the strength of your success I gave it a go too - Was presented with the sign in from this page "sign in " and had to sign in on the Adobe comunity page, ticked the "remember me" thing ( unlike before when it was already ticked) Closed all my browser windows, and Mail. Then came back and I'm still signed in....I put some strong sticky tape on my crossed fingers for the future.

After all, someone must be listening!

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Nov 04, 2013 0
Most Valuable Participant ,
Nov 04, 2013

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Michelmnr wrote:

Good to hear some positive results

Everyone who has posted improvements has had to correct his/her words sortly afterwards -Samoreen included. I hope you are the first reaaly lucky one.

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Nov 04, 2013 0
LEGEND ,
Nov 04, 2013

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Sigh.

Tried to log in; got a looping web page where it looked like the first part of the sign in page with that abstract graphic on it just kept refreshing.

Closed out of that.

Deleted all browser cookies.

Tried to sign in again.  This time was prompted.  Entered my Adobe ID and password.  The thing just sat there spinning with this:

IncessantlySpinning.png

Closed the browser, restarted, navigated to the Adobe site.  Was presented with the need to "Sign In", per the indicator at the upper-right.

Clicked it, not really expecting to get in, but amazingly, right before I was going to give up, it let me in here.

-Noel

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Nov 04, 2013 0
LEGEND ,
Nov 04, 2013

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By the way for the folks who don't understand how browsers and cookies work (e.g., Jive programmers) clearing all browser cookies means we have to re-log into EVERY OTHER WEB SITE THAT WORKS RIGHT.

-Noel

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Nov 04, 2013 0
Most Valuable Participant ,
Nov 04, 2013

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Unless one deletes only Adobe-related cookies...

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Nov 04, 2013 0
LEGEND ,
Nov 04, 2013

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Very few folks know how to do that, Claudio, and while I do frankly I have better things to do that navigate into the proper folder and search for cookies with "Adobe" in them.  There's a button for deleting cookies that 99.44% of the people are going to use.

I suppose since it's become necessary to do just about daily, I should create a shortcut to a batch file that does the job, eh? 

-Noel

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Nov 04, 2013 0
LEGEND ,
Nov 04, 2013

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Noel Carboni wrote:


I suppose since it's become necessary to do just about daily, I should create a shortcut to a batch file that does the job, eh? 

Batch file created, shortcut created.  Thanks for spurring the idea, Claudio.

-Noel

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Nov 04, 2013 0
Mentor ,
Nov 04, 2013

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You don't everything Just all Adobe related cookies.

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Nov 04, 2013 0
LEGEND ,
Nov 04, 2013

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Out of curiosity, how do you identify them?  My little process killls all cookies with the text "Adobe" or "Jive" in them.

-Noel

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Most Valuable Participant ,
Nov 04, 2013

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That's what I do every now and then, but it is not producing any change...

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Nov 04, 2013 0
Mentor ,
Nov 04, 2013

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In SeaMonkey open Cookie Manager type Adobe. Choose  all cookies that don't show as adobe.com, such as forums.adobe com choose delete.

In FireFox go Preferences Choose Privacy click on the blue line that says remove individual cookies.  Type in adobe.com in Search box.  Remove any that have Forums in the name and any others that don't have Adobe.com only as the names.

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Nov 04, 2013 0
LEGEND ,
Nov 04, 2013

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Claudio González wrote:

That's what I do every now and then, but it is not producing any change...

On a Windows system you'll need to make sure every instance of iexplore.exe exits before testing the results of your cookie clearing, or you'll be using data cached in memory.  You can watch for this in Task Manager.

-Noel

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Nov 04, 2013 0
Explorer ,
Nov 05, 2013

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Unfortunately, where I'm concerned you're absolutely right - Today once more I went though the "not so merry go around" again visiting twice the A com'ty page but was sign in automatically after all the delay. I thing the system telling me the page is not available is probably another glitch but possibly on my side.

So I can see this saga is not near to be over yet!

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Nov 05, 2013 0
Most Valuable Participant ,
Nov 05, 2013

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>this saga is not near to be over yet

Yesterday was the usual having to click sign in several times a day, and sign in was "automatic" after that

This morning, the sign in page STOPPED at the sign in screen and I actually had to click (and I checked the remember me option)

It will be interesting to see what happens for the rest of the day

PS - I did not have a computer restart overnight, and I did not delete my cookies between last night and this morning... so whatever happened, it was on the Jive side

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Nov 05, 2013 0
LEGEND ,
Nov 07, 2013

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John T.,

I just played "ring around the sign-in rosie" too.

Not sure what the rest of the day will bring.

Not over yet...

Hunt

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Nov 07, 2013 0
Explorer ,
Nov 07, 2013

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Ha ha ha, Yes, no discrimination there!

For me to comme here, this time just had to click on "Sign in" ...and wait but was signed on at the end of the wait!

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Nov 07, 2013 0
Mentor ,
Nov 07, 2013

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Today and yesterday went from as long as computer wasn't restarted  or shutdown, would stay signed into everytime you quit SeaMonkey or FireFox. And all the other Web Browsers I have as well.

I think its hopless. It way over the head of whomever is working about it. Oh and I have  removed cookies and re done them.

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Nov 07, 2013 0