WOW, Forums are fast today

May 14, 2009

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Big improvement!

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WOW, Forums are fast today

May 14, 2009

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Big improvement!

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4.1K

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May 14, 2009 0
May 14, 2009

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RenéG wrote:

Big improvement!

?????? Definitely something potent... mmmmm....

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May 14, 2009 0
May 14, 2009

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Enough to write home about it.

At work, they've been slow as hell since they went up, but today is the first time that I find that they are really usable. (at home, they were reasonably fast).

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May 14, 2009 0
May 14, 2009

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RenéG wrote:

At work, they've been slow as hell since they went up, but today is the first time that I find that they are really usable. (at home, they were reasonably fast).

Mmmmm.... so not something potent?

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May 14, 2009 0
May 14, 2009

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You switched to Google Chrome, didn't you?

Jive software is still the joke of the internet.

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May 14, 2009 0
May 14, 2009

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Ansury wrote:

You switched to Google Chrome, didn't you?

Jive software is still the joke of the internet.

No.

Then it must be because of the maintenance I did yesterday. Cleaned the caches.

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May 14, 2009 0
May 14, 2009

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Well, the access times are still not *uniformly* fast.  That is the same as it was with the WebX forums.

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May 14, 2009 0
May 14, 2009

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RenéG wrote:

Big improvement!

I'm not seeing it over here. It still takes me anything from about 8 to about 15 seconds to get into the forums or to open this window -quite a lot more than the less than a second in the old forums. The only noticeable improvement I have seen is that it now takes me "just" a couple of seconds to open threads. Compared with the almost no time before, this is still slow.

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May 14, 2009 0
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I'm talking about a different performance as yours.

Since the new Forums, on my Mac at work, it would take 10 minutes to open a thread; which made these Forums useless. Today, is the first day that the speed is relatively decent (mind you, not as fast as the old Forums – but still very useable).

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May 14, 2009 0
May 14, 2009

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I couldn't even login this morning took over half an hour.

Damn thats fast

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May 14, 2009 0
May 15, 2009

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Buko. wrote:

I couldn't even login this morning took over half an hour.

Clean your Browser's Cache!?

That seem to have done the trick for me.

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May 15, 2009 0
May 15, 2009

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the forums are so slow today, they're barely moving. pages never finish reloading, although i couldn't tell you exactly what was missing...

1.jpg

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May 15, 2009 0
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15 seconds to reload the topic list in this forum.

" 'Fast', it's the new slow."

" 'WOW', it's the new, 'meh'. "

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May 15, 2009 0
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I just wasted more than 15 minutes(!) getting to the forums.adobe.com index page.

A check of Traceroute (getting close, but not to the server) gives about 38 ms.  A ping, not surprisingly, gives about 38 ms.

  This is ridiculous

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May 15, 2009 0
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Bob - something is wrong on your end.  I just used VNC to access a machine in Australia (way, way off the Adobe net) and brought up the US forums in about 15 seconds.  (only a little slower than from home)

Sometimes the login page is slow, but the forums themselves shouldn't be THAT slow.

Things to check: local firewalls, browser settings, anti-virus software (esp. that tries to check web pages), etc.

Have you tried using another browser (Firefox or Opera)?

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May 15, 2009 0
May 15, 2009

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Chris Cox wrote:

Sometimes the login page is slow, but the forums themselves shouldn't be THAT slow.

Things to check: local firewalls, browser settings, anti-virus software (esp. that tries to check web pages), etc.

Have you tried using another browser (Firefox or Opera)?

All that time was spent waiting for the forum index page to appear (forums.adobe.com).  I finally got tired of waiting, stopped the transfer and selected the comments section.  From that point on, things were no worse that the WebX forums.

No active firewalls.

No virus software (Macintosh, OS X, 10.5.6).

I didn't try FireFox because I was waiting to see how long the whole process took.

Please note that the TraceRoute and Ping results were 38 ms *while I was waiting*.  (I realize that is not conclusive evidence of anything.)

At the present time things are back to 'normal' and I have not changed anything on my computer.

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May 15, 2009 0
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Opera or Google Chrome help. Not that it's acceptable that we have to switch browsers to use this thing.

Of course, had software that isn't poorly engineered using crap code that's extremely browser dependent and fragile not been chosen, this wouldn't be a discussion. 

Oh well, if Adobe doesn't like the customer complaints, they should have chosen more carefully from the dozens of alternatives out there.  Or bite the bullet, take the loss, and get a new WebX contract. Until that happens, there's going to be suffering for all parties.   Adobe can use the Clearspace point system internally to simulate and supplement office politics.  See, it is useful after all!  Fall below 50 points, you're fired!

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May 15, 2009 0
May 15, 2009

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Topics are back to taking 10 minutes to open, today.

HuH!

(OS 10.4.11, Safari 3.2.3, we have Firewall, working for a big company, but I have no control over that)

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Adobe can use the Clearspace point system internally to simulate and supplement office politics.  See, it is useful after all!  Fall below 50 points, you're fired!

thanks. now every one's looking at me to see why i'm chuckling madly out loud to myself here in my low walled cubicle!

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May 15, 2009 0
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RenéG wrote:

Topics are back to taking 10 minutes to open, today.

HuH!

(OS 10.4.11, Safari 3.2.3, we have Firewall, working for a big company, but I have no control over that)

" 'HuH', it's the new 'WOW' "

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May 15, 2009 0
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dave milbut wrote:

" 'HuH', it's the new 'WOW' "

There you go. The exact word you were looking for.

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Chris Cox wrote:

Bob - something is wrong on your end.  I just used VNC to access a machine in Australia (way, way off the Adobe net) and brought up the US forums in about 15 seconds.  (only a little slower than from home)

Chris, 15 seconds may seem all right for you, but it is an enormously long wait compared with the old forums. As you don't have my specifications, I'll repeat them here for you.

I normally use two computers. First, an old G4/400 PowerMac with OS 10.3.9 and Firefox 2. And second, a Dell Inspiron 1525 with Windows Vista and Explorer 7. Both are physically connected through a router to a local cable IP with typical download speeds aroud 5000 kbps as measured with PC Pitstop. If there are differences in access times between my two machines, they are too small to be noticed. My time measurements are done with a normal electric clock with a seconds hand, and estimated when too short.

In the old forums, connection times to any of the forums, and times to move around them, were well below a second, and probably below half a second; it was impossible to read the messages in the status bar.

In the new forums, my connection times are enormously longer. The shortest time to connect to the forums that I recall was about 8 seconds, with around 15 seconds typical, and occasionaly much longer times. Times to open the messages box and to enter the registration window are about the same. Once in a forum, going to specific threads takes now some 2-4 seconds, but it wasn't so fast at the beginning.

According to the messages in the status bar, a sizable fraction of the delay is in connections with wwwimages.adobe.com (I'm quoting from memory,but I'm certain of the lack of a dot after the tripe w). To a layman such as me, this would seem to indicate that much time is spent in downloading images that most users do not want. If this were true, eliminating the unwanted images would greatly alleviate this problem.

So, let me repeat what many others have said many times in the last weeks: these extremely long times (as compared with those in the old forums) render these forums almos completely unusable. There are many of us who have been patiently waiting for an improvement, but several have already given up. And patience is not infinite.

Increasing speed should be the number 1 priority.

Addition: I forgot that you may not know that I am in Santiago, Chile.

Message was edited by: Claudio González

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May 15, 2009 0
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Has anyone else tried Google Chrome here yet? Speed wise at least, probably due to the massive javascript heavy (aka CRAP) nature of this forum, Chrome does seem to do fine here. Which leads me to further believe that it's mostly JavaScript that's causing everyone pain here. (Login is still painfully slow in Chrome, however.) Not that I'm saying anyone should need to switch browsers to use these forums...

The problem is probably just so fundamental (the fact that they use intensive javascript I guess) that the only way to fix slowness in most browsers is going to be ditching or re-engineering the entire thing from the ground up (lol).

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According to the messages in the status bar, a sizable fraction of the delay is in connections with wwwimages.adobe.com

I can confirm that here. It is especially noticable when clicking on Last Post in a long thread when it takes me to a page with 20 or more messages. The page finally jumps to the bottom when it stops waiting for those images - and/or when the boxes in the right side-bar are drawn. I can't tell for certain which triggers it, but I do see that side bar flash on just before the page jumps to the bottom message.

[Edit]

Sorry, not Last Post, but clicking on the date or time of the last post in the discussion index pages. The link above the name of the last person to post in that thread.

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Ansury, I know there are several ways to get better connection speeds with these forums, just as there are for reducing the clutter in their windows. I could use a perhaps better suited browser, I could change to a faster broadband plan,  I could even buy a faster computer (although I think this would produce just marginal improvements, if any). However, these are just workarounds, and not solutiions to the problem.

What many seem to fail to understand is that the real problem is that I, like probably almost everyone visiting these forums, have seen my connection times increased by a factor of more than 15 without having changed anything in my setup. And that this change came with the new forums and hasn't affected in any way any other of the many and varied websites in different parts of the world that I frequent. This problem was created by Adobe, not by the users of these forums; and it's not up to us users to look for partial paliatives. It's up to Adobe to provide a solution that makes these forums usable again.

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Claudio-- Oh I hear you (and agree), believe me, I've been extremely critical of these crap forums here plenty of times, probably to the point that Adobe ignores my posts now!   But the "Chrome workaround" has helped me keep my sanity so far.

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Claudio -  you're confusing the topic.   We're not comparing old and new in any way.  We're talking about the CURRENT forum software and why some people are seeing extreme delays and others are not.

And 15 seconds was better than I expected for a VNC connection to Australia.

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May 15, 2009 0
Adobe Employee ,
May 15, 2009

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All I can say at this point is the the forum servers are not being overly taxed. Data is running through the forums to/from servers with lots of headroom to spare. No signs of slowdowns or distress in any server logs so far. It really looks like the issues are in the delivery stream. Jive has asked the adobe.com folks to change some caching time outs on images and style sheets and the like. Some of those changes have been made. But more needs to be done.

At this point I still can't say who's fault it is. Everyone takes it seriously. But the disparate performance issues during the same time periods are not helping pin down the cause yet.

John

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When I browse the web forums, I'm usually using either Chrome or Chromium.

It's fast but I don't see much real difference between the 4 browsers on

these forums. All are relatively quick for me. So I don't think it's just

the AJAX stuff slowing things down for you people having speed problems.

My issue with the forums is more the poor user experience. Not being able

to find where one left off easily is a major minus for me. 2nd is the

flag issue; Not being able to see updated or new posts easily. So I

prefer e-mail or NNTP (if it was available).

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adobe-admin wrote:

At this point I still can't say who's fault it is. Everyone takes it seriously. But the disparate performance issues during the same time periods are not helping pin down the cause yet.

John

I don't envy anyone who has to sort the strange, intermittent performance issues that some of us see.  I certainly see the 'speed bumps' far more often her than for any other site I visit.  I am, thinking in particular of dpreview which is much, much more response, day in and day out.

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May 15, 2009 0
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RenéG wrote:

Topics are back to taking 10 minutes to open, today.

HuH!

(OS 10.4.11, Safari 3.2.3, we have Firewall, working for a big company, but I have no control over that)

The potency has worn off.... ?

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May 15, 2009 0
Kath-H LATEST
May 15, 2009

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I know we're not comparing - but I do remember a lot of complaints in the old forums about speed issues, it's not new. It must be fiendish to troubleshoot when people's experiences are so different. I very rarely see any serious slowdowns, although they do happen - JJ and I used to squabble a bit about this because he doesn't live that far from me in the UK and had a lot more problems with slow response times.


I'm not trying to disparage anyone's problems, just pointing out that the speed thing is very variable.

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