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2019 cc and my 980ti

New Here ,
Nov 22, 2018 Nov 22, 2018

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Hey,

I upgraded to 2019 about a month ago (I know i shouldnt have) The reason why i updated was that i was having alot of bugs in mocha for ae inside the 2018. Ever since i upgraded everything has been slow(I mainly use PP, AE and Audition) I contacted support earlier this week with all of my issues and they said they my 980ti isnt supported by cc 2019 i asked alot of question and didnt get a response from them so i asked for an escalation, they said the offline team will contact me in 24-48 hours,. its been over 70 hours now and i still havent heard back from anyone and im still facing all the same issues. I am currently rendering a 5 secound 4k clip from AE (its just a green screen removal and a still image background) it is taking about 4hours and 40 minutes not to mention that my previews are just as slow its not just the render. I am trying to get help and figure out if i can fix this so my questions are.

Is there a workaround to cc 2019 not supporting my GPU?

is support for my GPU going to be added in the future or is this just the end of my 980ti?

My specs

Ryzen 7 1700

980ti

16gb ram

I would be very thankful if someone can help me since my workflow has gotten significantly slower since i have to wait upwards of 10 minutes for my preview to show something. Thank you

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Community Expert ,
Nov 22, 2018 Nov 22, 2018

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Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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New Here ,
Nov 23, 2018 Nov 23, 2018

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I tried all of that already and nothing worked.

Update: Still haven't heard back from support

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New Here ,
Nov 26, 2018 Nov 26, 2018

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LATEST

update i borrowed a 1070 from my friend and its till slow and there is still no update from support

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