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Dell Laptop crashing with Premiere - what specs am I missing?

New Here ,
Sep 19, 2019 Sep 19, 2019

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Hello,

 

I am experiencing freeze-ups and crashes in Premiere Pro. I have a good amount of RAM and a good processor so I'm not sure what the issue might be. Any help would be appreciated. Here are my computer specs:

 

Dell Inspiron B 17, 7773

16GB DDR4 (16GBx1)

512GB SSD - CL20

nVidia Discrete Gfx N17S-G1, 2GB GDDR5

Intel(R) UHD Graphics 620

NVIDIA GeForce MX150

Intel(R) Core(TM) i7-8550U, FY18C2

 

I wish I had the computer savvy and time to research this on my own, and I really appreciate any help. The problems often start  when I'm making colour corrections or adjustments, but they can pop up any time once I have a good amount of clips and edits going.

 

I also use a second external monitor...could this be the issue?

 

Thanks in advance!

 

-J

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CPU , Hardware or GPU

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Community Expert ,
Sep 19, 2019 Sep 19, 2019

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I would start by going to the Dell site and make sure your video driver is the latest available.

Also, how full is your SSD? Is that the only drive?

 

What file type and codec media are you editing?

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo 

 

Have you tried proxies?

https://helpx.adobe.com/premiere-pro/how-to/proxy-media.html

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Guest
Sep 22, 2019 Sep 22, 2019

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Use the Windows Reliability Monitor to find the crash reports and post those

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