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Dell XPS 15 goes to sleep whenever processing

New Here ,
Jan 06, 2020 Jan 06, 2020

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Hi there, I've been having a problem where my Dell XPS15 9570 would go to sleep whenever the system starts to exert itself, both during playback and/or exporting. If it's a low resolution video it's usually alright, but when it goes onto 4K footage and/or HD with a lot of effects it'll just go to sleep on its own.

 

Anyone has the same problem and knows how to fix this problem?

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Hardware or GPU

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Community Expert ,
Jan 06, 2020 Jan 06, 2020

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If that is a laptop (not everyone knows model numbers, so supplying more information is good) do you have the laptop connected to the AC power adapter?

 

I don't have a saved link about a computer going to sleep, only this about a more severe stop

BSOD shutdowns https://community.adobe.com/t5/Video-Hardware/Possible-fix-for-BSOD-with-Adobe-apps/td-p/9875929
-http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-after-effect...
-http://www.howtogeek.com/222730/how-to-find-out-why-your-windows-pc-crashed-or-froze/
-http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/

 

ADDED... if that is a laptop, you need to monitor the internal temperature, since a high temp can cause a shutdown

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New Here ,
Jan 08, 2020 Jan 08, 2020

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It's an XPS15 9570 (32GB ram, 8750H processor, 1TB Samsung evo 970 SSD, Nvidia 1050TI-MaxQ). 

 

Thanks a lot! This seem to correlate with the problem I have, given that the problem doesn't occur when the CPU/GPU runs on a lower capacity when only on battery power.

 

Any idea how to work around this?

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Community Expert ,
Jan 08, 2020 Jan 08, 2020

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moved to hardware forum

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Community Expert ,
Jan 08, 2020 Jan 08, 2020

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>runs on a lower capacity when only on battery power

 

OK... that says laptop... which, as far as I know, means NO FAN for cooling

 

IF your laptop has cooling vents in the bottom, find and buy a laptop cooling platform... a platform with a fan or fans inside it to blow cool air into the laptop

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Community Expert ,
Jan 08, 2020 Jan 08, 2020

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