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Geforce GTX Titan Black Premiere Pro CC

Community Beginner ,
Mar 25, 2019 Mar 25, 2019

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Hi,

I have a Geforce GTX Titan Black but it is not seen on Premiere CC.

I have chatted with the customer support of both Adobe and Nvidia...Nvidia told me that should be Adobe to point out which driver I should install, Adobe support told me to open a discussion here.

Anyone had the same issue?

Thank you!

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Community Expert ,
Mar 25, 2019 Mar 25, 2019

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You may have to try a few different drivers.  Always do a clean install.

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Community Beginner ,
Mar 25, 2019 Mar 25, 2019

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Should I also restart the computer every time?

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Community Expert ,
Mar 25, 2019 Mar 25, 2019

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It would do no harm to restart.

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Community Beginner ,
Mar 25, 2019 Mar 25, 2019

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I tried to install every single version of the drivers (almost 20) but none of them worked

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Community Expert ,
Mar 25, 2019 Mar 25, 2019

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I would go back to Adobe chat and ask to be connected to the Video Queue.
They might be able to provide better support than the regular chat.

Contact Customer Care

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