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Issues with GeForce RTX 2080 & Premier Pro

Explorer ,
Jun 05, 2019 Jun 05, 2019

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Since installing a new RTX 2080 graphics card into my computer I'm experiencing multiple problems. Most common: PP program freezes, computer shuts down, program cannot find files that have been in use (link media fails, error), graphic card driver changes.

I've had extensive conversations with Adobe & NVIDIA . Have done the following: updates all drivers (monitors, graphics card), updated BIOS and WIN10.

HPZ440 Workstation:

IntelXeon ES 1650 v3 @3.50GHZ Six core

RAM 32 GB

Swapping  out the graphics card solves all issues. A stress test has been run on the graphics card. No issues identified.

Curious of anyone else with a 2080 is experiencing any problems.

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Community Expert ,
Jun 06, 2019 Jun 06, 2019

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Swapping  out the graphics card solves all issues

The card might be too new for a 5 year old processor and probably goes the same for the mobo.

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Community Beginner ,
Jul 21, 2019 Jul 21, 2019

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Hi, I'm running into problems with the rtx 2080 as well. but only in Premiere Pro.

It will stutter and lag during a playback of 4k footage straight from the camera (no effects)

i have it on an internal 1TB SSD, and should be able to run 4 lines of 4k... but it stutters with 1!

i have all updates for Nvidia, windows, and adobe. Should i return the 2080 for something else to work better?

Is it strickly an adobe issue? I can't find anyone having this problem, so i appreciate any help at all!

thanks.

My system:

32-core Ryzen Threadripper 2990WX

rtx 2080

64gb ram

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LEGEND ,
Jul 21, 2019 Jul 21, 2019

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The GPU isn't heavily used for basic playback in Premiere. It is used for things like color, major resizing, Warp Stabilizer... the things on the GPU Accelerated Effects List. Search for that.

Also, check your mobo lanes layout to see if you have any bottlenecks.

Neil

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Community Beginner ,
Jul 23, 2019 Jul 23, 2019

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since turning my system on with the new rtx 2080, my gpu has been consistently pinned at 100% usage, even on playback.

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LEGEND ,
Jul 23, 2019 Jul 23, 2019

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That's ... intriguing.

What's the media involved, and what if any effects are applied?

Neil

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Community Beginner ,
Jul 23, 2019 Jul 23, 2019

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the media is 4k at either 30/60 fps, there are no effects on it. its located on different ssd drives as mentioned above and should be super fast... i dk what my bottleneck is... i'm going nuts.

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LEGEND ,
Jul 23, 2019 Jul 23, 2019

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That's bizarre. The GPU isn't used typically unless major resizing is involved in playback, or of course color/warp stabilizing.

The media and the sequence are both the same frame-size/rate I assume?

Kevin-Monahan​ or anyone, ideas?

Neil

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Community Beginner ,
Jul 23, 2019 Jul 23, 2019

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yes, i've checked several times to make sure the sequence and the files are the same size.
I assumed its a premiere issue... i heard the Nvidia 2060, when released, didn't work as well either. i don't even know where to go for answers...this is so strange

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LEGEND ,
Jul 23, 2019 Jul 23, 2019

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Yea ... but there's a lot of 2080's working just fine.

What driver are you using?

Neil

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Community Beginner ,
Jul 23, 2019 Jul 23, 2019

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I have that Nvidia Geforce Experience and it auto detected the most uptodated driver, and then i downloaded that one...
Nvidia Studio Driver
Version: 430.86
release date: 5-27-19

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Community Beginner ,
Jul 24, 2019 Jul 24, 2019

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I have just got off the phone with Adobe, they said the fist problem is that,
"there is a bug in the studio driver, Nvidia never released this, but the game driver works much better and seems to fix a lot of problems."

i have since switched to the Gamer Driver

My gpu now plays is 40-50% while at 1/4 resolution in premiere (not much of a win)
Adobe also said they recommend all subscribers use 1/8 resolution. I called BS and said I should be able to run full resolution in 4k if their program worked correctly with my files. This is when he asked me my camera, (Canon 1DX mk2) and said people with this camera have also reported the same problem, so he asked for some raw footage, which i gave him, and said he'd work on a solution and get back to me.

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LEGEND ,
Jul 24, 2019 Jul 24, 2019

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I'm presuming that media is H.264 ... which is interframe, the hardest mess to de-encode/decompress for playback made. The specialized chips in the camera can create it fast, but it's a mess on the computer playing back. Not too bad for simple playback in a player app with their limited resource needs, but for NLEs, which are hard users of system resources to begin with, it's nasty.

There are only complete frames every 9-30 probably with that camera, and the in-between frames are simply data sets of the same pixels that have changed since either 1) the previous "I" or complete frame, 2) the next I-frame, or 3) ... both. So the CPU has to call up a frame, figure out the I-frames it needs, call those up, de-encode/decompress, then call up the appropriate data-sets to compute the new "frame" and build it. For every frame of media.

For intraframe media ... ProRes, Cineform, DNxHD/R ... every frame is complete, just compressed. So it is a far simpler job for the CPU/RAM to work with.

That is why especially for 4k interframe media, proxies are suggested. Using the included preset for creating Cineform proxies during editing is normally vastly easier on the machine. And therefore, the person using the machine.

Neil

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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I am having same isses with newer and maxed out computer and same gpu. no0 solution yet

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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my system  10850 K cpu

 

750 power

 

2080 ti

 

32 gb ram

 

ample hard drives

 

all PP using 2021 now

 

stalls constantly when trying to scroll through and find clips

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LEGEND ,
Jul 06, 2021 Jul 06, 2021

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What media are you using? On internal drives, hopefully SSD? What effects?

 

Neil

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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HI, attached external drives, ssd and spinning, also using some internal drive assets stored in various folders.  the issues are not with applying or finding effects, rather, mainly with the clips, audio files, all the things in the lower left bottom bin, the imported assets of all kinds, and scrolling through them to find what i want to put into timeline.

 

the other functions mainly work. I use   pp  daily on w 7 for 10 years no such issues. on this new computer it just stalls and freezes when trying to scroll through imported media. also when using media browser a little, but MOsTLY with the imported mediasample 2021 trying to scroll through clips they do not load.png items.

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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all varieties of media type, but even small files, jpgs other small and easy stuff.  not what they are it stalls across the board.  had no such issues on my w 7. even now with same files and drives just not in 2021 as cannot have on w 10

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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the latest one as the hp tech checked recently.  only have the computer since March and re-installed w 10 already. no change.  working with adobe tech also. I have heard some people having same issue with this gpu today but before i bought this i heard only good things.

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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yes and again it is not with timeline but when trying to find the things to place in the timeline

 

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Explorer ,
Jul 21, 2019 Jul 21, 2019

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Hi Jervis, I’ve just left Kenya on my way home with 2TB of video. I have not set up the new computer.

Does this mean I’m going to have the same issues with the new computer?

I am now going to be under more pressure to get this video edited.

I arrive Monday afternoon. Please let me know what I have to do to make this right.

Thank you,

Mikev

Sent from my iPhone

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Explorer ,
Jul 22, 2019 Jul 22, 2019

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Sorry, it’s not from you. I’ve been flying for 30 hours & a little foggy headed. I’ve got 2TB of files to edit & im looking forward to start tomorrow. I have been on the run since I left.

Now that I’ve had time to read the entire messsage I think this is in response to an earlier posting on a forum.

When I saw Jared’s as the return address I misread it as Jervis.

I haven’t plugged in the new computer yet. I’ll start tomorrow. What do I need to do to activate Win 10.

Mike

Sent from my iPhone

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LEGEND ,
Jun 06, 2019 Jun 06, 2019

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I'd tend to agree with Ann. From having done numerous parts upgrades, you always hit a point at which the hot new upgrade supposedly should work in the mobo/CPU setup you've got, but in reality has issues. And at that point ... I talk with my builder.

Which is where I'm at now. But my builder moved to Texas last summer, so ... I'll probably go with either Safeharbor Computing or Puget Systems, both of which are major suppliers of video-post hardware. They can even load and test the rig with whatever video-post software you use from Pr, Ae, Resolve, whatever ... before shipping.

And both have folks that "hang" on the Hardware forum especially, helping out with gear questions. Which is a good place to ask something like this ...

Neil

Hardware Forum ... https://forums.adobe.com/community/premiere/hardware_forum

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Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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LATEST

Hi all and just wondering what the outcome was here, my view is always balance of CPU & GPU where most people add GPU expecting huge increase in performance but overlooking CPU and read speeds of SSD, not getting the balance right can reduce performance to a position lower than before upgrade.
I always set up as Adobe suggests.
C Drive for programmes and I opt for 500gb SSD
E Drive HD 4TB or 4TB SSD
G Drive 250gb SSD for Adobe temporary or proxy files. These are the rendered files that read much faster.
Few YouTube films out there on how to configure set up but it is the only way to go.
My chosen rigs are Dell R8 with i7 9900k CPU or i7 9700k water cooled and added fan.
GPU GTX9701070/1080TI/ /RTX2070/RTX2080S
Always had R6 R7 and R8 in last 5 years.
Codec
I have shot Canon for 18 years stills and 8 years film/video on Cinema C100MKII  AND C 300MKII range and most DSLR D5IV EOSR EOSR5, but their codec is never smooth and as a rule does not like being edited with other Canon codecs from other 'none' same camera lines. To get around this I shoot HDMI and SDI to Atomos Shogun and Ninja V with Apple ProRes 10bit 422 HQ. Up to six video strand and sixteen audio strands and it works fine, I playback at 50% for editing and switch to 100% for an eyeball test or review.

1080P upto 120fps

4k 25fps and 50fps / rare 4k120 fps.
Some of my projects are 3TB for a single edit 60 – 120 minutes 10bit 422
CPU and Codec are the big rules to work towards as Adobe leans more to CPU dependency and only GPU at export. Codec is the greatest cause for bottle necks as it is like trying to read multiple books in multiple languages and translating in microseconds into one language.

 

Certain codecs are not happy with certain GPU but thats where ProRes smooths everything out and you can back your cards up via Media Encoder, encoding from files on cards to ProRes on PC. 

 

Its a system that works fine for me, hope this helps. 

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Community Expert ,
Jun 06, 2019 Jun 06, 2019

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