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Nvidia GTX 960M not working in Adobe CC 2019 and 2020 software

New Here ,
Mar 09, 2020 Mar 09, 2020

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I have an MSI GL62-6QF with i7-6700HQ processor (4 cores - 8 threads), 16 GB DDR4 RAM (2400 MHz) and Nvidia GTX 960M graphics card with 2 GB of dedicated VRAM (GDDR5).

 

I have installed the CC 2020 and 2019 versions of Adobe Premiere Pro, Adobe After Effects and Adobe Media Encoder. All programs perfectly detect my Nvidia graphics card and I can choose the processing option through Mercury OpenCL or Mercury CUDA.

 

However, whenever I export any material, the software always uses the Intel HD Graphics 530, the CPU and the RAM (100% all). I have tested in the Nvidia control panel, configuring the parameters so that these programs use the Nvidia GPU, but nothing ... I don't get it. They always use the CPU and its integrated graphics.

 

Do you know if Adobe withdrew CUDA support for 2017 graphics cards below?

 

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Tengo un MSI GL62-6QF con procesador i7-6700HQ (4 nucleos - 8 hilos), 16 GB RAM DDR4 (2400 MHz) y tarjeta gráfica Nvidia GTX 960M con 2 GB de VRAM (GDDR5) dedicados.

 

He instalado las versiones CC 2020 y 2019 de Adobe Premiere Pro, Adobe After Effects y Adobe Media Encoder. Todos los programas me detectan perfectamente la tarjeta gráfica Nvidia y puedo elegir la opción de procesamiento a través de Mercury OpenCL o Mercury CUDA.

 

No obstante, siempre que yo exporto cualquier material, el software siempre utiliza la Intel HD Graphics 530, la CPU y la RAM (al 100% todo). He probado en el panel de control de Nvidia, configurando los parámetros para que estos programas utilicen la GPU de Nvidia, pero nada...no lo consigo. Siempren utilizan la CPU y su gráfica integrada.

 

¿Sabéis si Adobe retiró el soporte de CUDA para tarjetas gráficas de 2017 por debajo?

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CPU , Hardware or GPU , Operating system

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Community Expert ,
Mar 09, 2020 Mar 09, 2020

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Disable the the Intel HD Graphics 530 in the BIOS.

You may not get much benefit from the GTX 960M, however, as it is not a very powerful graphics card.

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Adobe Employee ,
Mar 09, 2020 Mar 09, 2020

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Hi Peter,

Yes, it's kind of confusing.

 

The iGPU doing the GPU effects processing is actually the correct behavior for exporting HEVC and H.264 files.

 

Conversely, the discrete GPU will be utilized for any formats not using Quick Sync technology. So, do not worry, Your system is just fine. That said, you are operating at minimum system requirements for H.264 HD video, just so you are aware.

 

Thanks,
Kevin

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