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PP CC Blue screen of death - cannot solve please help

New Here ,
Jan 27, 2019 Jan 27, 2019

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Hi all,

First time posting will try and keep it brief. I've searched high and low on forums and I'm pulling my hair out as I cannot find a solution.

A bit of back story, I have recently upgraded my PC but kept the original hard drive, i.e. haven't wiped it. PP was working fine before but now there are issues and I have tried re-installing and it did not solve my problem.

Whenever I play a 4k video, or open a historic project with a lot of information, or even open a bin with several different files within it, PP crashes and I get the blue screen of death and my whole pc crashes (picture below).

Blue Screen of Death Windows 10

My PC specs are:

Windows 10

Intel i7-8700k 6 core 3.7 GHz (cooled with Corsair Hydro H100i PRO)

Asus prime Z370-A Motherboard

2x 16GB Corsair DDR4 3000MHz RAM

Nvidia GTX 960 GPU 2GB

Samsung 850 EVO 500 GB SSD

Things I have tried and have not worked:

Re-installing Premiere Pro

Deleting Media Cache files from inside of PP (couldn't find the folder in C: drive)

Ensuring PP is using my GPU and not on board intel graphics

Most solutions seem to be a variation of these. My gut feel is that PP is having a hard time processing a lot of things as it is not just one specific thing that crashes the program (i.e. crashing while playing 4k video and opening a folder).

Could anyone please shed some light? I am at my wits end!

Thank you

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LEGEND ,
Jan 27, 2019 Jan 27, 2019

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Have you tried a search for that error message?

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New Here ,
Jan 27, 2019 Jan 27, 2019

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I have and the error messages I get seem to vary.

The first one I got was "The page fault in nonpaged area" and I found an article online with an apparent fix which did not work. The second error was "IRQL not less or equal" which apparently is a memory issue? So I'm sending my RAM back to Amazon and they are sending new ones to see if that is the problem.

And now whenever I try and open Adobe PP I get "Error parsing properties list from file".

A friend of mine seems to think that perhaps because I didn't wipe my SSD that PP is confused as my last OS was AMD and not intel.

I contacted a local PC repair guy and he suggested trying the Adobe forums first as other than Premiere Pro I get no problems running other programs

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Community Expert ,
Jan 27, 2019 Jan 27, 2019

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A friend of mine seems to think that perhaps because I didn't wipe my SSD that PP is confused as my last OS was AMD and not intel.

I think he is right.

At least do a repair installation of Windows, but when doing hardware upgrades such as replacing motherboard with another one/brand i would definitely do a clean install of Windows. Start with doing a repair install of Windows and make sure to install the latest Intel Chipset Drivers.

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LEGEND ,
Jan 28, 2019 Jan 28, 2019

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A friend of mine seems to think that perhaps because I didn't wipe my SSD that PP is confused

That may be good advice.  I also recently swapped out to a new SSD without a clean install and am getting all kinds of BSOD errors.

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Community Expert ,
Jan 28, 2019 Jan 28, 2019

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Moved to Hardware Forum

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New Here ,
May 22, 2019 May 22, 2019

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This post helped me out:
https://forums.adobe.com/thread/2562854

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