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Premiere 2019 produces static through speakers when running

New Here ,
Mar 29, 2019 Mar 29, 2019

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I downloaded the Premiere 2019 to a recently purchased Asus AMD A6. As soon as the 2019 application launches it produces static through the speakers when the app is the active window. If I switch to another app the static goes away. The static in in the speakers only, not in the earphone jack.

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correct answers 1 Correct answer

New Here , Mar 30, 2019 Mar 30, 2019

Looking deeper into this it seems it's not a Premiere problem but a hardware problem. It occurs whether Premiere is running or not. I've been in touch with ASUS tech support who understood what I was talking about and suggested I replace the unit which I did. The new unit has the same problem. This is a new model of theirs and it seems like they may some kinks to work out.

Thanks for your attention,

Bob

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Community Expert ,
Mar 29, 2019 Mar 29, 2019

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Premiere Pro CC 2019 or Premiere Elements 2019?

Let us know so this can be moved from the forum for comments about the forums to the proper forum for technical help.

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New Here ,
Mar 30, 2019 Mar 30, 2019

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Looking deeper into this it seems it's not a Premiere problem but a hardware problem. It occurs whether Premiere is running or not. I've been in touch with ASUS tech support who understood what I was talking about and suggested I replace the unit which I did. The new unit has the same problem. This is a new model of theirs and it seems like they may some kinks to work out.

Thanks for your attention,

Bob

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Community Expert ,
Mar 31, 2019 Mar 31, 2019

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