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Premiere Crashes When I Try to Export

New Here ,
Apr 16, 2019 Apr 16, 2019

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Preface - I'm seeing now, reading on this forum, that graphics cards seem to cause various problems (it pays to read stuff, who knew). So I'll plow through the material and see if I can find an answer. In the meantime I'll leave this note up just in case. Apologies if I've wasted your time. 🙂

I'm using 2018. Last week, I installed a graphics card (or, more precisely, had a graphics card professionally installed). I then proceeded with a great deal of vignetting (which had been very slow minus the graphics card).

Soon after the installation, Premiere commenced crashing quite often in certain parts of my project. I would recover my project, resume work, and make plans to address the problem ASAP.

I'm now trying to export the project and it's crashing about one-quarter of the way into the export. This has happened repeatedly.

Thoughts, suggestions? I'm willing to buy a new graphics card, of course, if that's the issue here. I will say, the card seems to be performing well in terms of vignetting.

Thanks for reading!

Regards,

Bob

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LEGEND ,
Apr 16, 2019 Apr 16, 2019

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Bob,

You need to be more specific about the exact graphics card (or GPU) that you have in your system. The company (NVIDIA or AMD), the line (GeForce, Quadro, Radeon), as well as whether or not your particular GPU has a factory overclock (which has been known to occasionally cause stability issues in GPGPU apps).

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New Here ,
Apr 16, 2019 Apr 16, 2019

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Hi R.

Thanks -

Nvidia GEForce GTX 680. Re the factory overclock - this I don't know and can find no clues in the packaging.

B.

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New Here ,
Apr 16, 2019 Apr 16, 2019

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p.s. - I'm working my way step-by-step through the Unofficial Premiere Pro Troubleshooting Guide.

I'm not real accustomed to forums, the breadth and depth of knowledge, so obviously that's going to be a priority for me, getting accustomed.

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Community Expert ,
Apr 16, 2019 Apr 16, 2019

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Does it export OK if you turn off GPU acceleration?

What are the complete computer specs, including hard drives, (how many, what kind, what is on each, and how full)?

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