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Premiere pro fried my graphics card (NO... known bad card)

Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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First off let me just start by saying, im most definitely sure this could end in a lawsuit with Adobe and nvidia. I am not the only one this exact situation happened to.

 

So I originally had a 3,000 dollar pc, which started to really slow down after a year but before that worked buttery smooth with premiere pro. It eventually got to the point where I got rid of that pc and got a brand pc through NZXT the most expensive one you could get for around 5,000 dollars, 4090 graphics card, 64 gb ram, an amazing motherboard, and an i9 processor with a water cooled cpu. Then not even two weeks in boom, had lag problems, would get the not responding error EVERYTHING I dealt with on my previous pc, on the new one and I had it for not even two weeks. But here's the catch now two months down the line, I don't know if premiere pro and nvidia just aren't getting along anymore or what, but I see both companies to blame here, now my graphics card is fried, and i have talked to 4 other people that this same exact thing has happened to either once or twice, We receive an error from premiere quoting "hardware error" and then after that our screen starts flashing uncontrollably even after we turn the pc off and back on again. 

and before you ask YES I have been on the phone with Adobe four different times have had them take over my computer it will be good for maybe a day, and boom it's back to the same problem.

 

I recommend Adobe and nvidia figure out something soon here before it makes a big problem for both companies. Your talking thousands of dollars of peoples money for that one component because either Adobe or nvidia whoever it is can't get they're things together, but I put both companies to blame here. My 5,000 power house of a pc should not feel like a snail in premiere pro and cause my graphics card to fail, and nvidias graphics card shouldn't be failing that fast especially being one of the newest graphics card they have released. 

but AS I SAID I am not the only one who this same exact issue has happened to, and the other people have all different types of graphics cards so whose to blame here? I'm putting bets on Adobe. 

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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I did not know that, but I mean I'm a music video editor, and I really don't have any footage that's crazy quality I record 1080p 120fps, and most I will use is simple flash effects and maybe sometimes use an after effects composition. But aside from that all you will see me do is slo mo flashes, and again occasional after effects compositions, and an update to my post, premiere pro had said, "adobe premiere pro is running very low on system memory please save your project and proceed with caution" again I just got this pc not even 2 months ago, don't run games, just premiere pro and occasionally after effects and Lightroom. 

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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Low memory warnings are tricky to troubleshoot.

It could be that whatever it is you're doing in the software really needs more RAM.  It would be a memory leak either with Premiere Pro or a third-party plug-in.  It could be something else running at the same time in the foreground. or background.

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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This is a very strange occurrence though, due to these issues happening with multiple other people I've decided to get a MacBook m2 pro max, and get rid of the pc, as I see lots of people in the film/video industry using apple. So we will see how it goes, it's just crazy that this happened to multiple other people I know that are using windows. 

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Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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 And while premiere pro is running it seems as if most of the sources is being used through the ram, nothing else, before you ask yes I have gpu acceleration on, gpu accelerated decoding and encoding on, AND through windows out high performance on for my graphics card for premiere pro.

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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Video editing tends to be more CPU intensive than GPU, unless using GPU accelerated components.  

3D software is going to show high GPU usage.

 

 

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