Premiere shuts off computer when I try to render.

Report · Apr 06, 2023

Updated premiere to version 23.2.0 (build 69) and now when I try to render my computer just shuts off. I know most people are quick to blame the hardware but my system is build for editing and the thermal read outs are well within operating range, drivers are up to date, and i have 2 identical machines in my studio.The computer running the older version works just fine as im currently rendering a large project on it. My question is has anyone else run into this problem with the new version of premiere? I'm using the same footage from the same source on both computers so it's not a corrupt file and the fact that the computer shuts off immediately after I click render makes me think this is software based. Computer specs below for reference.

computer that crashes: Running Premiere 23.2.0 (build 69)

AMD Ryzen 9 12 core 3.80GHZ

16 GB DDR RAM

2x Nividia GeForce RTX 2080ti

AMD X570 Chipset

SSD drive

Liquid Cooled

Computer that dosent crash: Running Premiere 23.1.0 (build 86)

AMD Ryzen 9 12 core 3.80GHZ

16 GB DDR RAM

2x Nividia GeForce RTX 2080ti

AMD X570 Chipset

SSD drive

Liquid Cooled

Report · Apr 06, 2023

>drivers are up to date

1 - did you go to nvidia to update your driver?

2 - are you using the Studio driver or the Gaming driver?

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

Report · Apr 06, 2023

I did a clean install of the most current studio driver as part of my trouble shooting, didn't help.

Report · Apr 06, 2023

The machines I'm working on are BOXX systems so the first call I made was to them, we did drivers, ram test, uninstall/reinstall, and they pulled all the errors my computer had thrown after the update. it all came back clean no errors in the system and the RAM had 0 errors on all 4 passes.

Report · Apr 07, 2023

CSFD,

Very odd.

Great troubleshooting. I think there should be some windows log that gives a hint as to the shutdown. (But perhaps not.)

There are PR logs that may or may not have recorded something. I don't recall their locations; sorry.

Plugins of any type?

@RjL190365

Stan

Report · Apr 07, 2023

That's the true problem is there are no errors logged in event viewer or any where else. I was hoping to get an error code so I could go to adobe with something solid. No plugins of any kind just stright premier and after effects will still render but premier will not render out under any circumstance.

Report · Apr 07, 2023

Some previous links that may help

-http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-after-effects/
-http://www.howtogeek.com/222730/how-to-find-out-why-your-windows-pc-crashed-or-froze/
-http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/

Report · Jun 07, 2023

still a major issue wish someone at adobe knew what was going on with this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!