Regular BSOD when working with the new titler

Report · Aug 13, 2017

I just upgraded my computer to an i7 7820x to speed up editing and upgraded to the latest version of Premiere Pro.

Upon opening it for the first time, when the Adobe intro video starts, I get a BSOD right away with a general "WHEA_UNCORRECTABLE_ERROR" and the computer restarts.
When opening a project, everything seems to be working fine, except the tiltler: every single time I adjust the properties of a title (shadow, transparency, size, etc) I get a blue screen of death.

I tried everything: clean re-installation of windows, different drivers, older versions of GPU drivers. The computer always crashes on adjusting titles.

I also tried gaming like crazy (to put the system under intense stress) and everything works fine, so I think it's not a computer issue but a problem with Premiere Pro.

Now I'm stuck and I cannot proceed with my work.

My configuration is as follows:

Intel i7 7820x

Gigabyte X299 UD4

32Gb ram

1Tb M.2 SSD

Nvidia GTX 980 Ti

Latest version of Premiere Pro as of 13 august 2017

Thanks.

Report · Aug 14, 2017

BSOD most often is the result of a faulty driver or bad hardware.

As you are using new hardware...

Report · Aug 14, 2017

Moved to hardware forum for expert advice.

Report · Aug 14, 2017

You can still use the old titler.

File > new > legacy title.

Report · Aug 16, 2017

Upon further testing, the situation has improved by reverting to BIOS version F3, instead of the newest provided by Gigabyte (I think it's called F4g or another letter at the end).

The titler still causes Premiere Pro to crash every now and then, but at least since it's a SW crash I am able to recover the latest modifications to my project.

Still very annoying but I can proceed with my work.

I do not recommend PPro users to upgrade to the latest BIOS if you have a new Gigabyte motherboard.

Yes, all hardware is brand new.

Report · Aug 25, 2017

I work with a similar configuration and I'm also experiencing BSOD, not tried with the titler, but it crashes every time warp stabilizer starts to analyze a clip... and sometimes BSOD happens also randomly.

i7820x

Gigabyte X299 Gaming 7

64Gb RAM

512Gb M.2 SSD

MSI Nvidia 1080 8Gb

Latest driver, latest bios (I tried also an older one), latest WIN 10 Pro updates, latest Premiere CC (25th August).

Adobe problem with new Intel CPUs?

Report · Aug 30, 2017

SAME PROBLEM HERE! Pls Adobe, help!

i7820x

ASUS TUF X299 Mark II

32Gb RAM

240Gb M.2 SSD

GTX1070 Turbo 8Gb

Report · Aug 31, 2017

does it crash if you set gfx card premiere render to software only?

Report · Aug 31, 2017

Yes, there's no difference if I set "Software only". Same BSOD.

Report · Aug 31, 2017

On Premiere 2015 everything works fine. When the Adobe 2017 intro video starts, I get a BSOD right away with a general "WHEA_UNCORRECTABLE_ERROR" and the computer restarts. I can't even run PP 2017. I tried everything: roll back GPU driver, reinstall Win10. Everything! Pls, help.

Report · Aug 31, 2017

I had the same problem, I solved upgrading the bios of the motherboard (mine is a Gigabyte, but based on the same X299 platform).

Report · Aug 31, 2017

And now everything's works fine? Without any problems? No crashes when you use warp stabilizer?

Report · Aug 31, 2017

No, that only solved the BSOD at startup...

Then BSOD started to happen when applying warp stabilizer.

Report · Aug 31, 2017

I'm not happy with that solution. Can it be up to Premiere? Win 10?

Report · Sep 01, 2017

Same problem for me, a lot of BSOD also have a brand new MSI x299..

Report · Sep 04, 2017

Is here anyone from Adobe who can help us?

Report · Sep 04, 2017

In case it might be an Adobe fault, file a bug report here:

Feature Request/Bug Report Form

Report · Sep 04, 2017

BSOD usually means hardware.

Report · Sep 04, 2017

Yeah, It's an hardware error cause by the X299 and something from Adobe. I double check all my hardware, everything is working fine and un only get BSOD on AE ou Pre

Report · Sep 07, 2017

Not always. 2015. version of Premiere works fine.

Report · Sep 08, 2017

It must be an anomaly with the x299 mobos because I'm using the gigabyte x99p-sli with the latest Premiere and having no issues.

Report · Nov 16, 2017

One of my clever friend (the old overclocker)) advised me to do this:

Go to the BIOS and change the CPU voltage setting. (For Gigabit X299 UD4 motherboard) BIOS / M.I.T./Advanced Voltage Setting / CPU Core Voltage Control / Internal CPU Vcore - set 1.2v instead of "Auto". That's exactly what I did. While everything is working fine. After Effects CC2018 and Premiere CC2018. "Turbo Boost" I did not turn it off.

Try to change this parameter on motherboards of other manufacturers. Perhaps this will help solve the problem.

Attention! Do not forget to monitor the CPU temperature. And install a good CPU cooling.

(Most likely this is an Intel problem, but not Adobe problem.)

Configuration

MB Gigabyte X299 UD4

CPU Intel Core i7-7820X

RAM Corsair Vengeance LPX DDR4 2800Mhz 64Gb

SVGA Gigabyte GTX 1080Ti

SSD1 Kingston 240Gb

SSD2 Samsung 850Evo 2Tb

Report · Jun 25, 2018

Has anyone gotten a fix for this problem? Adobe software was working fine until around mid April or so.

I'm having the same issue with Premiere Pro CC 2018. It randomly crashes the pc. But when I try to use the warp stabalizer... It crashes EVERY SINGLE TIME. I have contacted Adobe tech support but haven't heard anything back yet.

My System:

Intel i9 7920x

Asus x299 Prime Deluxe

Corsair Dominator Pro DDR4 64GB

NVidia GTX 1080

Samsung NVMe2 Pro 1TB HD