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Some CC apps won't launch

New Here ,
Sep 12, 2017 Sep 12, 2017

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I have installed several programs via the CC apps three of them will not launch.  Premiere Pro and the associated Media Encoder and After Effects.  When attempting to open/launch the programs I get an audible error tone, no on screen error.  I have:

Installed and uninstalled from inside and outside of the firewall

Installed and uninstalled from the CC App and from the Adobe website

Reviewed the Install log and found no error on last install outside of the firewall.

Tried running as Admin

What else can I try?

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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Moving this discussion to the Premiere Pro CC forum.

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Community Expert ,
Sep 12, 2017 Sep 12, 2017

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Have to ask: is your system 64 bits?

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New Here ,
Sep 12, 2017 Sep 12, 2017

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64 Bits with 8 GB RAM

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Community Expert ,
Sep 12, 2017 Sep 12, 2017

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Please post complete computer specs.

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New Here ,
Sep 13, 2017 Sep 13, 2017

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Specs.png

HP Laptop specs

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Community Expert ,
Sep 13, 2017 Sep 13, 2017

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Moved to hardware forum.

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LEGEND ,
Sep 13, 2017 Sep 13, 2017

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Notice the "7.88 GB usable" part of the installed memory? That's the key. CPUs with integrated IGP graphics always steal a small portion of the installed system RAM for the graphics capabilities even if such graphics aren't used or enabled at all - and that amount then becomes unavailable to the rest of the system. Premiere Pro CC 2015 or later requires at least 8.00 GB of usable RAM in order to run at all. This effectively restricts compatibility to those systems that have 12 GB or more installed RAM.

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New Here ,
Sep 13, 2017 Sep 13, 2017

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Thanks for your help.    I have a colleague with the same specs and he uses Premier Pro without a problem.  Someone suggested that it is probably a driver issue or a registry issue.  Not sure how to determine which or resolve.

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