Adobe Premiere Rush - useless on my Lenovo 16GB ram laptop

[phils40762230]

Just a note to say if you are using a desktop or latop computer and want a work around for Adobe Premiere Rush, do yourself a favour and uninstall it, then go and download the freeware Shotcut. It is just as easy to use and never crashes for me. 

To Kevin from Adobe, please stop closing every discussion post on this topic. We are paying customers and therefore have a right to express our disappointment.

PS I'm not an an Adobe hater; I still use Adobe Photoshop because I love it. 

[Kevin-Monahan]

Hi @phils40762230,

Thanks for writing in. Recommending competing software as a fix on our troubleshooting forum is inappropriate. I will leave it up in the video lounge for OT discussion.

If you do want help with your issue with Rush, please give us specifics of what you are having trouble with, the media you are using, and any other info you would find to be helpful to those trying to assist you. I feel that most of these kinds of problems can be solved.

To Kevin from Adobe, please stop closing every discussion post on this topic. We are paying customers and therefore have a right to express our disappointment.

Of course you can express disappointment in any product and that is acceptable on the forums. That said, the Rush Discussion Forum is a user-to-user based forum with very little interaction from the product team. I am not on the product team, I'm in support and help manage these forums. If you do complain, unfortunately, all I can do is pass along the message.

I do respond to many cases on the forums related to troubleshooting, but I do not "close every discussion post on this topic."  I believe you are addressing the fact that I do respond to many cases, but I am not closing many of them if there is no response or solution. I have pinned my response as a potential solution but "pinning" it is by no means intended to be a solution. Sorry for the confusion on the UI if that is what you were referring to.

I edited your response, as well. Please do not refer to any legal action on these forums. It is against our community guidelines. Thanks for your understanding.

Best Wishes,
Kevin

[Warren Heaton]

Sorry to hear you have been having trouble with Premiere Rush on your Lenovo laptop.

I've had good results running Premiere Rush 2.10 with the following hardware:

• 15-inch HP Omen (2019 model) 16GB,/1TB, Intel® Core™ i7 9750H, NVIDIA® GeForce® RTX 2070 with MaxQ design (8 GB), Windows 11
• 13-inch MacBook Pro M1 16GB/512GB, macOS Sonoma 14.3
• 16-inch MacBook Pro M1 Max 32GB/1TB, macOS Ventura 13.6.2
• 27-inch 2017 iMac Pro 64GB/2TB, macOS Ventura 13.6.2
• iPhone 11 Pro Max, iOS 17.2.1
• 12.9-inch iPad Pro, iOS 17.2.1