THANK YOU ALL FOR POSTING...
I've been saying all this on here for weeks, Adobe loves to sweep it under the rug.
One ACP told me it's normal for software to update and then not work as well as it used to on the same thing because it the software improved... which doesn't make sense in any way shape or form.
Adobe doesn't test it's products and doesn't care because it has our money...
I recommend taking these issues to the BBB :
Moved to the Video Lounge, as this is not a request for help.
It is actually, we've asked again and again for Adobe to clean up it's act and they don't.
Maybe this will get their attention;
how can they not realize that if they re-rolled out CC 2017 and called it CC2019 thousands of problems and complaints from paying customer would go away?