Re: Program monitor keeps going black in Premiere Pro CC

Advocate ,
Jun 27, 2019 Jun 27, 2019

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So after the first 90 min tech session failed, I got a call back finally from the "escalated" department.

JUST ANOTHER TECH THAT WANTS TO TROUBLE SHOOT THE PROBLEM.  "CLEAR THE CACHE AND RENAME THE MAIN FOLDER"

Spent another 45 mins on this tech and he was able to "import a project, into a new project."  That worked for about 3 mins.

After closing and reopening PPro, the problem returned.

It was nice to see the program work for 30 seconds.

There are no techs at Adobe tech support.  Only guys that read the manual and sit there and trouble shoot hour after hour BECAUSE THEY DON'T KNOW WHAT THE ARE DOING AND HAVE NO CLUE AS TO HOW TO FIX A SIMPLE PROBLEM LIKE "SEEING THE VIDEO CLIP IN THE MONITOR!!!!!!!!"

AM I ASKING TOO MUCH FROM PPRO TO ACTUALL SEE THE CLIP????

IS IT TOO MUCH TO ASK PPRO TO HIRE TECHS THAT SPEAK ENGLISH?????  I FEEL TERRIBLE HAVING TO ASK THE TECH EVERY 30 SECONDS, "CAN YOU REPEAT THAT PLEASE"  IT'S INSANE.  EVERY TECH TALKS LIKE THERE IS ONLY 5 MINS LEFT ON EARTH AND HAS TO SPEAK AT 100 MILES PER HOUR WITH A THICK INDIAN ACCENT.

AM I ASKING TOO MUCH TO GET A TECH THAT KNOWS HOW TO CORRECT PROBLEMS WITH PPRO?

ARE THERE ANY TECHS THAT HAVE EXPERIENCE WITH THIS PROBLEM??????

HOW MANY MORE SESSIONS AND HOW MANY MORE WEEKS WILL THIS TAKE TO FIX A PROBLEM LIKE THIS????

I HATE PPRO AND CURSE THE DAY I PURCHASED IT 10 YEARS AGO AND NOW CURSE MYSELF FOR TRYING TO USE IT AGAIN.

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