elainecc
Adobe Employee
elainecc
Adobe Employee
Activity
‎Jan 24, 2022
02:44 PM
2 Upvotes
Hi, Graeme-
Thanks for your feedback. While it's true that the highest voted thing has been around since 2016, you're looking at the ones that have been left open after we delivered on many of the features on our top 10 feature list. For instance, video support (which we introduced in October of this past year) was the #1 top voted item for years, and it was a multi-year investment to bring the feature to XD.
Some of the features were left open because we've only delivered part of the request and are working on additional improvements to close it entirely. For instance, "animate elements independently:" auto-animate allows you to animate a single item on an artboard during a transition, and animation between states in a component also allow you to animate a single item independently. But there were other aspects of the initial request that haven't yet been addressed, and we didn't want to close it completely.
We're constantly using UserVoice as one of the inputs into our roadmap prioritization, and many of the initiatives we're working on right now behind the scenes are currently multi-year investments to bring these higher impact feaures to you. We're also laser focused on performance and quality, and while those are largely invisible features, they're also a key part of what keeps people using XD as a production tool.
Hope that helps,
Elaine Chao
Sr. Product Manager, Adobe XD
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‎Nov 03, 2021
08:51 AM
1 Upvote
Thanks for reaching out again! I just reescalated with the team that has been driving this migration process and will try to push this along.
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‎Oct 22, 2021
09:16 AM
1 Upvote
I followed up with our support team, and you were right - you were not offered a migration due to some complexities with your account, so the information you received was inaccurate. I'm working with the team to make sure they give accurate details in the future.
I've also contacted the subject matter expert, who should respond to you with some tips on how to get your design system back up and running. Hope that helps!
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‎Oct 21, 2021
04:47 PM
2 Upvotes
Thanks for reaching out! I'll be highlighting this both to the migration team to figure out what happened and to our design systems subject matter experts to see if we can help you out of this quandary.
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‎Oct 18, 2021
07:51 AM
1 Upvote
Thanks! I'm not quite sure why your ticket was closed; I'll dig into this. We were able to determine what happened with your account and should be reaching out to alert you of a migration soon. You're still on my radar, so I'll continue to push this through as best I can.
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‎Oct 14, 2021
02:52 PM
1 Upvote
Thanks for this additional detail. I've filed a ticket for the team to explore why your organization wasn't upgraded and should hear back soon from them to see what next steps there might be for this. I'll update you as to what you might be able to do next to get a migration kicked off.
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‎Oct 14, 2021
02:51 PM
1 Upvote
Update: I'm continuing to dig into why your account was not migrated. It looks like there were some complexities in your account setup that prevented migration; I am working with the team to get you concrete next steps. Stay tuned - you're still on our radar!
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‎Oct 12, 2021
04:18 PM
1 Upvote
I reviewed this with our support team. Each individual user should have been given the choice to either migrate their existing content or keep their content in their account. Can you check with your team and see if that's what happened?
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‎Oct 12, 2021
09:42 AM
Hey, Becky - thanks for reaching out! Definitely go to Customer Support first, and feel free to message us your support ticket if you've already had this conversation. We can follow up to see if we can get you unstuck!
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‎Oct 11, 2021
04:29 PM
Thanks for your patience on this! I've escalated this to the team that is doing the migration, and they're working on some options for you. I've asked that the communication be handled through the support ticket moving forward so that you get the attention you need to get unstuck. Definitely feel free to reach out to Harshika or myself if you don't hear back in a few days, as we do want to ensure that this gets resolved.
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‎Oct 07, 2021
03:59 PM
1 Upvote
Thanks for reaching out, and I'm so sorry you're hitting this! There should be an option on transitioning your business ID to migrate all of your content over to your new business ID, including all of your published links. If this didn't happen, or you chose the wrong thing on first login, you can follow up with your IT admin to create an enterprise support ticket (if you're on Creative Cloud for Enterprise) OR contact Support directly as Harshika posted below (if you're on Creative Cloud for Teams). The customer support agent will be able to help get this sorted out for you.
Elaine Chao
Sr. Product Manager, Adobe XD
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‎Aug 16, 2021
09:36 AM
1 Upvote
Hi there! What would really help us is if you can turn on a verbose dump file for Windows. https://helpx.adobe.com/ro/xd/kb/how-to-generate-crash-dump-on-windows-machine.html It should create a huge binary file that will help our team diagnose what's going on. Once you've done so, you can upload it to a file sharing service, as well as log files from the Adobe Log Collector Tool (in Creative Cloud Desktop, Help > Create log file), and we'll get someone to investigate this issue.
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‎Apr 13, 2021
10:42 AM
2 Upvotes
Hi, Amber - we're working on ways we can optimize the publish, but what's happening in the background is that your downloadable assets are being pushed up to the cloud. If you have a lot of assets being pushed up, it's going to take a while. If we try to skip steps, your developers will end up with poorer quality assets to use. One thing you might want to do is to check in your layers panel to make sure you really need all of the assets marked for batch export to be uploaded with your design spec. Hope that helps!
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‎Apr 08, 2021
11:45 AM
We've shared publicly that we're on a multi-year journey to integrate the Adobe standard text engine into XD, which should unlock the opportunity for us to do this. I can't share a timeline, but it is something that we're making progress toward.
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‎Mar 30, 2021
11:22 AM
2 Upvotes
Hi, Yariv-
Thanks for your interest in XD! I'll make sure to flag this post for our support agents to reach out about crashes - they are not expected, and we'd love to understand more about your machine setup. One thing to note is that if you're using Windows, you should confirm that your graphics card drivers are up-to-date with the manufacturer's drivers. Windows will install generic drivers by default, and crashes may occur when the OS and the graphics card don't agree on how to communicate with one another.
If you're on Mac, we'd love to understand the nature of the crashes, so more specific errors would be super helpful. Screenshots, logs, etc., are all a requirement for us to take any action on your feedback. We definitely appreciate you reaching out.
As for our roadmap, we don't publish a public roadmap, but we have shared about the types of things that we're working on publicly via Twitter. Here's a thread from our VP, which talks in depth about some of the areas we're investing in: https://twitter.com/ashorten/status/1339704790666727424?s=20
Hope that helps!
Thanks,
Elaine Chao
Sr. Product Manager, Adobe XD
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‎Mar 30, 2021
11:16 AM
2 Upvotes
The best way to look for docs you have shared before is to go to assets.adobe.com, then navigate to Files > Cloud Documents, and switch to list view in the upper right. Once you've switched to list view, there is a column that says "sharing," which will tell you how many people you've shared a document with.
Hope that helps!
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‎Mar 19, 2021
03:29 PM
1 Upvote
This looks like you haven't actually drawn the circle inside of XD, but instead copied it or imported it from another surface (like Illustrator). In this case, it looks like you might actually have a different type of shape and not a natively drawn circle in XD. The latter will resize without scaling the stroke. If you're seeing a resize with a scaling of stroke, chances are you actually have a complex path already, and you're scaling it.
If you draw a circle in XD and resize it, does it do what you're looking for?
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‎Mar 16, 2021
12:22 PM
1 Upvote
Hi there! We actually moved this from the context menu and into the new top level menu, as @Rishabh_Tiwari mentioned. Hope that helps!
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‎Mar 10, 2021
10:19 AM
1 Upvote
If you're on a Creative Cloud for Teams or Individual account, coediting will now be on by default for your shared cloud documents. Simply share your document with your collaborator, and coediting will be on. Hope that helps!
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‎Mar 09, 2021
10:22 AM
1 Upvote
Hi there - do you happen to be in China? If so, the Starter plan is limited to Chinese language only and is not available in any other language.
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‎Feb 26, 2021
09:39 AM
1 Upvote
There isn't a standard lag time for international updates; we roll out worldwide at the same time. However, the Creative Cloud Desktop app only checks for updates once a day, so you could be hitting that gap. Your designer in Belarus should go to the Updates tab on the left side, the ... button in the upper right, and select "Check for updates." That should force the application to look for the latest version of XD for him to install. Please let us know if this doesn't work for him!
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‎Feb 16, 2021
01:15 PM
1 Upvote
Sorry to hear that you're still hitting this issue. We want to make sure that these issues are taken care of. A large number of crashes you're describing could be due to a generic GPU driver in Windows; when the GPU and the OS disagree on certain types of graphical commands, Windows will panic and kill the application. A great way to start troubleshooting is to upgrade your drivers from your graphics card manufacturer's site, as I'm sure our support team has suggested.
If this still doesn't help, I'd suggest enabling full dumps on your Windows machine, getting XD to crash again, and then contacting Customer Support (or reaching out here) to get a ticket filed with our team. You'll also need to run the Creative Cloud Log Collector Tool and report the local time that the crash occurred (plus your time zone) to make an investigation possible.
Hope that helps!
-Elaine
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‎Feb 16, 2021
01:09 PM
2 Upvotes
Thanks for your feedback. I'm sorry you have that perception; we do spend a lot of time in UserVoice and take the feedback seriously. We've talked about this publicly: https://twitter.com/ashorten/status/1339704791451070464?s=20
To sum up, there is a fair amount of architectural work we need to do to enable dark mode in XD. We are actively working on updating our architecture to be able to handle dark mode, but as with anything this structural, it's likely going to be a long term effort. As nice as it would be to just "turn it on," there are a number of realities around making software that just take time.
Thanks,
Elaine Chao
Sr. Product Manager, Adobe XD
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‎Feb 16, 2021
11:36 AM
Hi, everyone! Thank you again for your patience with us on this. We have a fix for this issue in today's release of XD 37, which is available via the Creative Cloud Desktop App. If you don't see an update immediately, launch the Creative Cloud Desktop App, select Updates from the left rail > Select the "..." button in the upper right corner of the app, and then "Check for updates."
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‎Feb 11, 2021
09:54 AM
1 Upvote
Hi there! Thanks for reaching out. A couple of things to suggest:
Are exactly the same font installed on both machines? Different sources (e.g. "I installed this from site A" vs "I installed this from site B") can actually have different glyphs, which would lead to this issue
If you were to type the same letter (for the iconfont) on different machines in different systems, does it show the same thing?
If you were to line up two different text boxes from your Mac/Win on a baseline and then type, does it match?
Ultimately, XD coediting relies on the local, installed font. What we send across the wire is information about the font, and we load what you have installed locally. In this case, I would suspect that your local fonts are actually subtly different between the two operating systems, which won't get fixed in an XD update.
Hope that helps!
Elaine Chao
Sr. Product Manager, Adobe XD
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‎Feb 02, 2021
09:53 AM
1 Upvote
Following up: can you please tell us who told you that you needed to purchase so many licenses?
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‎Jan 19, 2021
02:03 PM
1 Upvote
Hey, everyone - it looks like a workaround was posted here: https://community.adobe.com/t5/adobe-xd/zeplin-export-won-t-show-in-adobe-xd/m-p/11757047#M43692
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‎Jan 19, 2021
01:56 PM
2 Upvotes
Hi, @Deleted User -
Definitely check to see if you're signed into your old account using the Creative Cloud Desktop app. I'd suggest that you close all Creative Cloud applications and sign out of the Creative Cloud Desktop app, then sign in using your new ID. You should be able to then launch XD and confirm that you're signed in with your new account using the Help menu. Hope that helps!
-Elaine
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‎Jan 11, 2021
08:48 AM
1 Upvote
Hi there! Thanks for looking into certification for XD.
This is the only certification course we have inside of XD; Certiport looks like it's an external certification site. https://learning.adobe.com/certification.html?solution=Adobe%20Creative%20Cloud
I unfortunately don't have a ton of details for you as to whether the certification is on Mac or Windows: https://spark.adobe.com/page/SzpqBOPGiVxlH/
Please note that the Mac and Windows versions are identical in on-canvas utility, with some additional affordances in the context menu in order to account for the difference in the top menu. Hope that helps!
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‎Dec 18, 2020
05:51 PM
We can't give an estimate as to when the bug will be fixed, but it's definitely on our radar. We'll make sure to update this thread when we get this resolved.
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