Tariq Ahmad Dar
Adobe Employee
Tariq Ahmad Dar
Adobe Employee
Activity
32m ago
Hi @sol_6766,
Sorry for the troubled experience. I used the translation, but I think it didn't work well. I am assuming you were using Stamps to sign a document. Is that true? Or were you using a Digital Signature? Can you share a screenshot of what your signature looked like before the March update? And how does it look today?
If possible try to use Screenshot and kindly provide more information as to what is happening at your end.
~Tariq
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37m ago
Hi @elif_8236,
Sorry for the troubled experience, and thank you for reaching out. Given the issue description, it seems to me that this is a file-specific issue. However, let us try the following:
1. Ensure Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.
2. Try with a different file and see if the issue is reproducible.
If the issue is still reproducible, share the following information:
Acrobat version installed: https://adobe.ly/3ZjMI62
OS name and version.
And a sample file that exhibits the behaviour at your end.
And a video that shows the workflow and the problem.
Thank you for your patience and support.
~Tariq
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an hour ago
Hi @torbjorn_8568
Thank you for reaching out. You can use this help page: https://adobe.ly/4404U7k to undo the changes. The file association is being handled by the OS you have the option to choose an app.
Let us know if you have further questions.
~Tariq
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3 hours ago
Hi @DLM-NYC66,
Sorry for the troubled experience, and thank you for reaching out. Could you please share the Acrobat version installed on your machine, a video or screenshot of the upgrade offer, and how it affects your workflow?
Once we have that information, we will check internally with the product team.
~Tariq
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4 hours ago
Hi @sinee_2750,
Thank you for reaching out. In the real world, signing a document marks it complete, meaning the contract or document no longer requires changes.
If I understood your question correctly, there is a person who needs to review the document, but that review must happen before the signing.
Please go through this document: https://adobe.ly/3FroXCp and check the roles.
Feel free to let us know if you have any questions.
~Tariq
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5 hours ago
Thank you for the thoughtful follow-up. You’ve raised a very valid point about direct file sharing preferences, and we appreciate you taking the time to explain the use case clearly.
You’re right that while cloud-based sharing offers collaboration advantages, it may not suit every workflow, especially where privacy, connectivity, or organizational policies are a concern. Even though Gmail and WhatsApp use their own cloud infrastructure, the distinction between direct attachment and cloud link matters for many users, and we fully understand the need for greater flexibility.
Your suggestion for a toggle or option to send the file directly—bypassing Document Cloud—is both reasonable and helpful. We’ve logged your feedback for internal review, and we also encourage you to share it on our official feature request page so that others can upvote it:
:link: Submit Feature Request for Acrobat Desktop
Thanks again for helping us make Acrobat better for everyone.
~Tariq
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5 hours ago
Hi @Armaan_Banoriya5154,
I appreciate your feedback and the time you've taken to raise these feature requests. I'm happy to inform you that both options are already available in Acrobat. If you have access to the latest version of Acrobat and have Modern Acrobat enabled on your machine, you should be able to see the Gmail and WhatsApp options (please check the attached screenshot). To know about New Experience(Modern Acrobat), please visit this help page: https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html
~Tariq
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5 hours ago
Thanks for the update.
This seems to be a frustrating experience, sadly, @derek_8121. If this happens frequently, I highly suggest screen recording the workflow. When you share it with us, please share the file as well. I can't guarantee anything at this point, considering the inconsistent behavior, but we will look into this.
Thank you for your patience and support.
~Tariq
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Jun 04, 2025
Hi @derek_8121,
Thank you for reaching out. Considering your issue description, one thing that comes to my mind is that you may need to check if the file is saved on the Cloud drive and is available in your recent list of items on Acrobat. When you are switching, you may be opening a Cloud file, and the cloud file will be auto-saving.
You may look into this and let us know if that is helpful.
~Tariq
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Jun 04, 2025
Hi @Joe36214156sxn5,
Sorry for the troubled experience, and thank you for reaching out. This is a known issue. Please check with the workaround discussed here: https://adobe.ly/45ahj9Q
Let us know if that helps.
~Tariq
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Jun 04, 2025
Thanks for the quick response @grupo_masgestion_5680. Could you DM me the Adobe ID of the few users who are experiencing the issue?
To send a private message, click on the envelope icon in the top right corner.
~Tariq
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Jun 04, 2025
Hi @oswald_3915
Thanks for reaching out. Sorry for the troubled experience. I am hoping this is your personal machine, not an IT-managed office machine. Could you try the following and let us know if that helps:
Methods for running an app as an administrator:
1. Run as an administrator on demand:
Right-click the app's icon or shortcut.
Select "Run as administrator".
You may be prompted for administrator credentials if needed.
2. Run as administrator by default (I would suggest this one; you can also change back to how it was, if this doesn't work) :
Right-click the app's icon or shortcut and choose "Properties".
Go to the "Compatibility" tab.
Check the box "Run this program as an administrator".
Click "Apply" and then "OK".
From now on, the app will automatically run as an administrator when launched.
~Tariq
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Jun 04, 2025
Hi @Dazzling_Canvas2949,
Sorry for the troubled experience. And thank you for reaching out. Could you confirm with your IT if any of these domains are not blocked: https://adobe.ly/3ZS0xJ1
Also, please check the following:
1. Try with a different network, if possible, temporarily, to test this issue
2. Try with a different browser or incognito mode of the browser
You may also check the Status of Adobe Services at your end: https://adobe.ly/4mQTYk4
Also, let us know the country you are located in.
~Tariq
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Jun 04, 2025
Glad to hear that. Thank you for your patience and support.
~Tariq
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Jun 04, 2025
Hi @GusA, Sorry for the delayed response. Since the files are opening after disabling Protected mode, something is conflicting. What you can try us enable Protected mode logging:
Choose Edit > Preferences.
In the Categories list on the left, select Security (Enhanced).
In the Sandbox Protections section, select or deselect Enable Protected Mode at Startup.
Enable Create Protected Mode Log File to record events. The changes take effect the next time you start the application or manually restart it.
Note that the time when you open the file is when protected mode is off.
Click View Log to open the log file.
Use the time stamp and try to check the logs and see if you can catch anything.
Let us know how it works
~Tariq
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Jun 04, 2025
@aarchambault4300,
Thanks for the video. Could you tell me if you saved the file after adding the sample text or data to the sample Word doc and Excel file in the video? If not, please try saving the documents again with sample text and data. And then try again. If the issue is still reproducible, let me know; we may need to set up a meeting to discuss this further. Kindly share your Timezone and work hours via DM so we can arrange a meeting via MS Teams.
~Tariq
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Jun 04, 2025
Hi @Jeff233670067jfv,
All I can think is that the Acrobat Standard subscription license doesn't have OCR functionality, which is required while editing Flattened, Scanner, or image documents. Check feature comparison here: https://adobe.ly/3HGlLmT
And Acrobat Web is running OCR in this case. I hope that answers the question. Let us know if you have further questions.
~Tariq
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Jun 04, 2025
Hi @alexander_!,
Thanks for reaching out with your question. It may happen if you are saving the file on a mapped network drive or a Cloud drive. Just to understand, when you open a PDF file in Acrobat from a mapped drive, there will be a read-only lock, hence it blocks saving the file.
Could you try Save As and check if this works.
~Tariq
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Jun 04, 2025
06:13 AM
Hi @Tim33301567xwka, Sorry for the delayed response.
Judging from the screenshot attached, it seems you are not using PDFMaker. You may visit this help page: https://adobe.ly/4kqINgf to enable PDFMaker and let us know how it works.
Thank you for your patience.
~Tariq
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Jun 04, 2025
02:44 AM
Hi @dutton_3480, Thank you for reaching out with your question.
While Adobe Acrobat doesn’t natively support converting .eml (email message) files directly in bulk, you can still convert EML files to PDF by using the Print to Adobe PDF option from supported email clients (like Outlook or Windows Mail), though this is typically a one-by-one process.
For bulk conversion, Acrobat desktop doesn’t currently offer a built-in batch EML-to-PDF tool, but we understand the importance of this functionality for documentation and archiving workflows. You may consider the following options:
Recommended Workflow with Adobe Acrobat:
Open the EML file in Outlook or another supported email application.
Use Print > Adobe PDF to convert to PDF.
For batch automation, consider using Power Automate (formerly Flow) with Acrobat Services API or a third-party connector that handles EML processing, depending on your technical setup.
More information on Document Cloud API services: https://adobe.ly/3HjM5Dt
You may also give a read to this: https://adobe.ly/43qggBo
~Tariq
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Jun 04, 2025
02:32 AM
Hi @Dynamic_multitalent5984,
This message is triggered not directly by Acrobat, but by the JavaScript code being executed within it, especially when that script tries to access the file system (e.g., saving files, reading paths, or modifying locations outside trusted folders). Acrobat, acting cautiously, prompts the user for explicit permission.
Why This Message Appears:
“Do you want to give a guided action with JavaScript access to the file system?”
This warning is Acrobat’s JavaScript security sandbox kicking in. It’s designed to prevent malicious scripts from accessing local or network files without your knowledge.
The script is likely doing something like (as you know already):
Saving a PDF automatically
Accessing or writing to a specific directory
Creating or modifying file names/locations dynamically
Since the script invokes Acrobat to perform these actions, Acrobat displays the prompt, but the root cause is the JavaScript instruction in the workflow.
How to Handle It (If You Trust the Script):
1. Add a Trusted Folder Location:
Open Edit > Preferences > JavaScript > JavaScript Security
Click “Add Folder Path.”
Add the folder from which the script runs or writes files.
This lets Acrobat run scripts without asking every time.
2. Digitally Sign the Action (for Guided Actions)(In case it is not designed by you):
If it’s an Action Wizard/Guided Action, you can digitally sign and trust it.
Go to Action Wizard > Manage Actions, select the action, and check its source and security.
3. Use app.trustedFunction() properly (for advanced users/developers):
Developers writing the script can wrap file system calls inside app.trustedFunction() with proper trust policies. But this must be pre-approved and can’t override end-user security settings automatically.
Acrobat’s Security Philosophy:
Adobe’s Acrobat JavaScript environment prioritizes user safety. Any script that performs potentially invasive actions must be either explicitly trusted by the user or executed from a verified environment.
I hope that answers your question and provides you with the background on the prompt.
~Tariq
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Jun 04, 2025
02:20 AM
Hi @jánosb77592628,
Thanks for reaching out!
It looks like you’re running into issues when using Adobe Acrobat as a guest user or a temporary account on your system. Acrobat may not work correctly in this mode because:
Guest accounts often have limited permissions.
They may not retain license or login information after closing the session.
Acrobat features like saving settings, file access, or syncing with Adobe Cloud can fail in such environments.
Here’s what you can try:
1. Use a Standard or Administrator Account
Log in with a regular user account that has proper permissions. Avoid guest mode if possible, especially for applications like Acrobat that require consistent access to system resources and user directories.
2. Check Adobe Licensing
Make sure Acrobat is activated with a valid Adobe ID on a persistent user account.
3. Update Acrobat
Open Acrobat and go to Help > Check for Updates to ensure you’re on the latest version, which helps avoid compatibility issues.
4. If on a Managed Device (like in schools or businesses)
Your IT department might have restrictions in place. You may need to ask them to allow full access for your account or install Acrobat at the system level.
More Importantly: Adobe Individual License Policy: One User Per License
According to Adobe’s official policy:
“No, individual plans are for one person only. You can’t have more than one person share an individual plan.” — Adobe Account Sharing Policy
This means that even if Profile A has an active Acrobat license, Profile B on the same device cannot use that license unless they sign in with the same Adobe ID. However, sharing Adobe IDs across users is against Adobe’s terms of use.
Let us know if you have more questions.
~Tariq
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Jun 03, 2025
11:29 AM
Yes, please DM me the video.
Please upload the video to any cloud drive and provide me the link to download the video.
To send a private message, click on the envelope icon in the top right corner.
~Tariq
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Jun 03, 2025
11:21 AM
Hi @MrTech86,
Yes, an update has already been rolled out. Check if the extension has been updated.
And if in case the issue is reproducible, please let us know if that is still the same. And share the browser and extension version installed at your end.
~Tariq
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Jun 03, 2025
10:06 AM
Hi @jacques_31555,
Sorry for the troubled experience, and thanks for reaching out.
You can try uninstalling Acrobat. And once done download offline installer from this link: https://adobe.ly/3ZhaL5E;
Let us know how it works.
~Tariq
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Jun 03, 2025
09:59 AM
Hi @chrhammo,
Sorry for the troubled experience, and thanks for reaching out.
You may try uninstalling Acrobat using the cleaner tool: https://adobe.ly/4ktFIfm. Then, try reinstalling Acrobat and check if the issue persists.
Let us know how it works.
~Tariq
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Jun 03, 2025
09:56 AM
@tranquil_magic3270,
Or it may be a file-specific issue. Is it possible you could share the file with us so we can review it?
~Tariq
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Jun 03, 2025
05:13 AM
Hi @tranquil_magic3270,
Thank you for reaching out. You may check this help document on how to embed fonts: https://adobe.ly/3Zci4eW
It is suggested to embed fonts when you create a PDF from your source document using Acrobat. Let us know if that helps
~Tariq
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Jun 03, 2025
04:37 AM
Hi @David_Petlin - Flair 9022, If the purpose is to access your template, you can try logging into Acrobat Sign Web: https://adobe.ly/451fdJp
Unless there were some recent changes to the entitlement on your ID.
More about Sign templates, please visit this help document: https://adobe.ly/3FGUJv2;
~Tariq
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Jun 03, 2025
03:40 AM
Hi @courtney_3648,
I have seen users experiencing a similar issue, preflight profiles missing. Could you try the suggestion from this similar discussion https://adobe.ly/45bDCw1 and let us know if that works for you.
~Tariq
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