@Amebr I meant following: You need to set NODE_EXTRA_CA_CERTS enviroment variable with value as your CA certificate file path.  If you don't have permissions to do so please ask your admin to help. Once this is set, please restart the machine and try again. I hope that it should work after that.   ... View more

Hi, You need to set NODE_EXTRA_CA_CERTS enviroment variable with value as your CA certificate file path.  If you don't have permissions to do so please ask your admin to help. Once this is set, please restart the machine and try again. I hope that it should work after that. @cwilbur and her IT team have resolved this issue at their. Kindly share the steps you followed to solve this with fellow RoboHelp users 🙂 Thanks and Regards, Surbhi Maheshwari     ... View more

Hi, Thanks for sharing the details. From the above shared article of netskope, have you tried setting the environment variable? $ export NODE_EXTRA_CA_CERTS=[your CA certificate file path] If not please do so and let me know how it goes.   Thanks and Regards, Surbhi Maheshwari   ... View more

Hi, This looks related to whitelisting which is require at Netskope end and also please have your IT team have a look at https://docs.netskope.com/en/configure-netskope-to-access-your-office-365-sharepoint-sites-app.html . Whitelisting for following URLs is also required: https://graph.microsoft.com http://www.adobe.com https://login.microsoftonline.com/common/oauth2 Let me know how it goes.  Thanks and Regards, Surbhi Maheshwari ... View more

Hi,   If you are only editing the existing files then they should come as Modified. May be your workspace connection has some issue.  Can we connect for a screenshare call to resolve this asap? Kindly let us know your preferred date and time. I will schedule a call accordingly. Thanks and Regards, Surbhi Maheshwari ... View more

Hi Joseph, This is a bug in RH 2020 update 3. We are fixing it and it will be part of update 4. For now as there is no issue in cloning from server workaround is to add project from some third party tool to github and then clone it in RH to work. After cloning push/pull etc are working fine. Let us know if you face any challenge in this approach. Apologies for the inconveninece. We are constantly working on all the issues raised by our customers. Thank you for reporting this. Kindly write to us for any challenge you face while using RH2020.   Regards, Surbhi Maheshwari ... View more

Hi, In contents panel, you can right-click and select Link> Link File. Now select the .fm, .book which you want to link to RH project. Once the file is linked, you can right-click on it and select Create/Update Topics. This will generate html topics in RH. Same is the case with import workflow. Whenever a linked file will be changed in FM, it will turn out of sync. You can sync it both ways: from source to RH project or vice versa. I am using RH 2020 Update 2 and FM 2020 (build number:16.0.1.817). Please check your RH and FM versions. Kindly let me know how you are using it. If needed we can connect over a screenshare call to resolve this asap. Kindly email me at sumahesh@adobe.com   Thanks and Regards, Surbhi Maheshwari ... View more

Hi, In RH 2019, publishing is TOC based which means that all topics don't go in output. Topics referred in TOC and their references go to published output. There is an option to hide a topic in TOC which will make the topic go in output but not shown in TOC. Also can you please share a sample with us where this issue is reproducing. Please email us at sumahesh@adobe.com We will try to resolve this asap. If needed we can have a screen share call as well. Thanks for your patience and help. Regards, Surbhi Maheshwari ... View more

Hi, Remote authoring means users can create, change and move files on a Server from a remote location. Please post here once you hear from your IT person. Thanks and Regards, Surbhi Maheshwari ... View more

Hi, WebDAV is mainly used for remote authoring. I don't understand it's context here. Please ask your IT person about the requirement and let us know. Thanks and Regards, Surbhi Maheshwari ... View more

Hi, What do you mean by WebDAV compliance? Responsive HTML5 output is W3C and 508 compliant. Please elaborate your use case so that we can help you. Thanks and Regards, Surbhi Maheshwari ... View more

I have not received any email. Please check and send again. Thanks and Regards, Surbhi Maheshwari ... View more

Hi, You said that "I was working on with a version of RoboHelp 2019 I installed in February 2019 and I had just been working on prior to doing the update." Which version of RH 2019 update you were using then? Also can you please share the log file which is kept at ..\AppData\Local\Temp\RHTMP" folder. If you are upgrading form RH classic versions the log file name will have upgrade in it. A log file is created whenever RH is launched. Please try to open/upgrade the project and close RH once you are done. Please share the log file with us at sumahesh@adobe.com Thanks for your help. Regards, Surbhi Maheshwari ... View more

Hi Karin, RH has option to find in a file which is Ctrl+H (Find and replace) and another to search by file name or title so that user can open it in editor without knowing the navigation path. Find all is not there yet but it is planned for future updates. So if you are trying to find in a file then you can still use RH. For find all in all files, notepad++ seems to be the right choice at this moment. Thanks and Regards, Surbhi Maheshwari ... View more

Hi, I suspect that you are using the RH_ShowHelp function. Can you please try with RH_ShowResponsiveHelpWithMapNo function rather than RH_ShowHelp? e.g. <p>Click for <a HREF='javascript:RH_ShowResponsiveHelpWithMapNo("help2/index.htm", "", 2)'>Help</a> (map number 2)</p> Details of this function are in RoboHelp_CSH.js file. I am pasting it here: // The Helper function for Responsive Context Sensitive Help using Map Number //-------------------------------------------------------------------------------------------------- // Syntax: // function RH_ShowResponsiveHelpWithMapNo(szHelpURL, szWnd, dwMapNo) // // Parameters: // szHelpURL // Path to help system start page ('http://www.myurl.com/help/index.htm' or 'help/index.htm') // // szWnd // Name of custom window in which the help is to be shown. // Allowed values: // Window Name String      to specify a window : e.g. "ResponsiveWindow" // Blank String to specify no window : e.g. '' // // dwMapNo // Map number associated with the topic to open. // Allowed values: // Map number for a specific topic : e.g. 10 // Zero value for opening the default topic This shall resolve the issue you are facing. Do let me know if you get stuck anywhere. Thanks and Regards, Surbhi Maheshwari ... View more

Searched word is highlighted in the topic opened on right. When you click any topic in search result and it opens on right, searched term should be highlighted. Is that not happening for you? Regards, Surbhi Maheshwari ... View more

Hi, Search highlight works when any topic is opened by clicking search result. It works by default. However in output there is button on top right to remove highlight. Thanks and Regards, Surbhi Maheshwari ... View more

Hi everyone, Issue RH-4573 for words not added to dictionary and list is not retained when RH is reopened will be fixed as part of RH 2019 update 8. Thanks and Regards, Surbhi Maheshwari ... View more

Hi, It does not look like an issue related to VMWare. Can you please share a sample project which has this issue? Also, are you facing this issue with every project or one specific project? Our suspect is may be there is some specific type of content or caching which is not being handled properly by RH 2019. You can share the project to this id: sumahesh@adobe.com Thanks and Regards, Surbhi Maheshwari ... View more

Hi, We have investigated this issue and identified the cause. Problem is that whenever there are two consecutive tags to be excluded only one is getting filtered and next one is skipped. We have fixed RH-4448 ticket for this issue. Fix will be part of upcoming update 7. You will not need to upgrade the project again as the issue is with output generation. Thank you for your patience and help. Regards, Surbhi Maheshwari ... View more

Hi, In the video I see that login has not happened successfully. After login is successful RH tries to find the site and then Save is enabled. Like: In Update 6 we have enabled logging. Can you please share the log file created in ..\Temp\RHTMP folder. Whenever RH is launched a new log file is created. So I suggest that restart RH and try to connect to SharePoint, Close RH and share the log file created. You can send the log file to my id sumahesh@adobe.com Thanks and Regards, Surbhi Maheshwari ... View more

Hi, You can directly send details to me at sumahesh@adobe.com Once we can see how the help button is implemented, we shall be able to resolve this issue. Thanks and Regards, Surbhi Maheshwari ... View more

Hi, In RH 2019, CSH Map IDs are maintained properly. You can use Map file editor to map files. Also map files created in Classic version are upgraded to new RH 2019 map files. Using you help button, how are you calling a specific page? Are you using query parameters or CSH API directly? If possible, can you please share the project with us where this is not working? Thanks and Regards, Surbhi Maheshwari ... View more

Hi, Update 6 of RH 2019 is live now which has the fix for Arabic search in output. To apply this update go to Help> Updates. Now Arabic search will work. Give it a try and let us know how it goes at your end. Please write back to us with any feedback you have regarding RH 2019, we are actively listening to customers' concerns and resolving them. Thank you for your patience. Regards, Surbhi Maheshwari ... View more

Hi, Can you please check that tf.exe path is saved in dialog of application setting after restarting RoboHelp like: If this path is saved, tf.exe commands should run from inside RH like they run from command prompt which you are able to run successfully. If this setting is saved and still you are facing this issue, we can have a quick call to resolve this asap. Please let us know. Thanks and Regards, Surbhi Maheshwari ... View more

Hi, In RH 2019, font-awesome support is there. You can apply the web CSS and we fetch the styles and show them in styles panel on right. Please give it a try and let us know if you face any issue. Thanks and Regards, Surbhi Maheshwari ... View more