Thanks for the report. I don't use AI 2019 anymore (going back to 2018) because of general 2019 instability -- not just opening files, but saving, moving around as per normal, etc. -- I'm on MacOS, 10.13.6, on a 2013 MacPro. Any instability renders an important app such as AI too difficult to use, IMO. But thankfully, so far, everything works fine in 2018. Have you tried to use AI 2018 on your Windows machine? ... View more

If you know what a "MASK" is, you can use your selection to "knock it out" -- make it transparent. Then just save as png, Targa, etc. -- whatever format also saves the alpha (mask) channel as transparent, and you'll be good to go. ... View more

I finally got the chance to FTP: (ai file, jpeg, title+keywords text file). If it arrived, great. If not, (I'm no FTP expert), please let me know. :+) Thanks, Michael On Tue, Apr 23, 2019 at 8:21 AM Michael Strickland < ... View more

Thanks you. (Duh.) :+) ... View more

Thanks for your help, Mat. The file is exactly 5400 x 3024. The 3014 was a typo; sorry. At any rate, I checked the original file dimensions and it is indeed 5400 x 3024, and uploading it fails still, with the non-specific red-line error screen. (I just tried it a few minutes ago.) Your message in the contributor group suggested using ftp. What is the ftp address/password? Your other suggestion that I upload the ai file ONLY is not workable for me, since the jpeg created by that system is WAY off in color densities (very DARK), and unacceptable to me. I've uploaded many zips successfully of the ai file and an accurate jpeg, and they have all worked perfectly. I do hope we can solve this very strange upload problem! :+) Thanks for your help. Michael ... View more

OK, I tried adding single-lines of the letters in the alphabet to the successfully-uploaded Title. (see jpegs) Results: 1. If only the Title and ONE of the four lines of the typeface is uploaded, then the upload SUCCEEDS. 2. However, if only the Title and MORE THAN ONE line of the typeface (ANY two lines!), then the upload FAILS. So ... the only guess I can make is that this file is TOO COMPLEX. (???)  But honestly, I've successfully uploaded MANY vector files previously that are FAR more complex than this file, so ... There's something FISHY going on with the current vector upload routine that has NOTHING to do with this file. -- OK, I'm done with this for today. ... View more

Well, this morning I tried another upload experiment: I deleted everything in the offending file except the title. (See jpeg) It uploaded FINE (which makes no sense at all, since there is plenty of transparency in the title, being nothing more than an enlarged subset of the characters in the original file). Of course I deleted it straight away. So after this, I was going to upload the latest version of the entire file again, in case whatever upload problem had possibly been fixed, and going back to the upload window, there was the dreaded red-line "upload errors" warning! -- This was AFTER I had already seen the successful upload and DELETED the file! -- VERY confusing! Anyway, I once again began uploading the latest full version of the file and ... it was once again rejected, with the same senseless "upload errors" message. -- What I "might have" learned from this exercise: the reason for the rejection is most likely not transparency. In a way, that the error probably isn't transparency is something of a relief. -- I just have NO IDEA what the reason actually is. So I continue to wait, unless I can think of a different upload experiment to learn more ... ... View more

Hi Jacquelingphoto2017, I experimented with a couple of ideas: (1) release all ~80 blends, (2) simplify the auto-traced seascape from 30 colors to 20. This did reduce file size by a bit more than a MB, but alas, upload continues to fail. I really don't have any other ideas, so I relax and look forward to what your consultation reveals!  :+) Best ... View more

Thank you!  :+) I will be patient, and will continue to explore possible solutions in the AI file itself, as I get time. Best ... View more

Thanks for the info. But, since the point of this art is transparency, taking it away would defeat the purpose. Since the transparency is visually made obvious in the art itself, complaining about it (especially in a GLASS illustration) would seem silly. I'll keep trying different things, and will hope to hear further explanations on upload failure. If Adobe ever made transparency illegal for vector, there would be no reason to continue. I appreciate your willingness to look further into this. I'm all ears.  :+) ... View more

Hmm. Good suggestion. I successfully uploaded a zip file that was previously uploaded. So the upload mechanism seems to be operational. I find it very strange that transparency would be the issue. Transparency is a primary feature in AI. The real POINT of this illustration is TRANSPARENCY. I've seen literally thousands of AI files using transparency at stock.adobe.com (and purchased a few as well). I've searched every resource available on uploading vector files, and do not find any reason that this file should have any errors. At this point, it's nothing more than a guessing game, without any clues. It just makes no sense at all. ... View more

I had been using Google Chrome, so also tried Firefox. Same non-specific error message.  😞 ... View more

Here is the jpeg: ... View more

Here is the non-precise error message. So far, it has happened every single time I attempt to upload this zip file. The AI file opens perfectly, as does the jpeg. The Zip file unzips perfectly as well. I'm at a loss on how to proceed when a perfectly good file fails to upload, with non-specific error message.  😞 ... View more

I think right now, the best workaround (for my projects) is to scale the artwork normally, then individually select each blurred item, and as a group, Effect > Distort & Transform > Transform. This only affects the Effect, and unfortunately, it must be done as a separate command apart from scale, but it does work. The real problem in complex illustrations is to individually select all the burred items after scaling. This all by itself can take lots of time. In the final analysis, we just need it fixed, to save a lot of frustration and time. ... View more

Why should anyone need to VOTE on this bug? It's in both Preferences and in the Scale Dialog itself, to scale strokes and effects, but it DOES NOT WORK, EVER. (Gaussian Blur IS an "Effect.") Oddly, as far as I know, Gaussian Blur effect is the ONLY effect that fails to scale properly. This needs to be FIXED NOW. ... View more

Well, maybe I'm wrong about this. I just booted AI again and did the exact same blend that failed before, and it works fine (smooth color). So it seems what I thought was a bug is some kind of intermittent ghost. ...  😕 ... View more

I've been using AI since v0.9b and until recently blends have NEVER "worked" this way. And I know very well that the number of blend objects in your "workaround" for this bug should vary to get the best results for blends between various colors. That's what "smooth color" is supposed to solve. But this line of thinking fails to address the issue. To say it "always works like that" is simply false. It IS a bug, probably in the MacOS version. Denial of the problem doesn't solve it. -- In order to FIX the problem, first the problem must be acknowledged. The bug is clearly demonstrated in my original post. The fact that you have not been able to reproduce the bug doesn't mean it doesn't exist! WHY is this happening here, after all these years of good blend performance? ... B-U-G. ... View more

I wonder if this is a Mac-specific bug ... ? ... View more

Yes, this is the workaround for the BUG, but shouldn't the BUG be addressed and fixed? ... View more

This is on a fresh boot. It's been happening this way for days. ... View more

Hey thanks for the instructions. I was able to update to 23.0.2 without problem as soon as the new update showed up in the CC app. So far the issue has not returned.  :+) ... View more

As of this morning, I see there is indeed a new AI update: 23.0.2 -- but the dialog in 23.0.1 takes you to an OLD update (23.0). For several days, the dialog was appearing, but no new update (only via CC) was seen until today. ... View more

Thanks to Monika, I checked in at illustrator.uservoice.com on the current trace issues, and heard of an alternate workaround to tracing in CS5. In Photoshop, select the detailed art using magic wand, and use paths to "Make Work Path." Copy it into AI and it's a LOT better than the current 2019 trace. For now, this is the best alternative for those who don't have the aging CS5. However, if you do still have AI CS5, it is notably more accurate that Make Work Path is in Photoshop - !! So for now (until it doesn't work anymore) I'm using the trace in AI CS5. Hopefully by the next OS update or two, Adobe will have taken us back to CS5 trace fine-detail quality. Here is another test: 1. Original 900-dpi psd image in AI 2. Make Work Path in Photoshop (better) 3. Trace in AI CS5 (best) To really see this, you need to see it at full-size. These reduced screen shots don't do it justice. ... View more