i did contact support team. was told by one agent i should have taken out a subscription, and by the other agent that it is tough and i need to pay to upgrade to 2019. i bought the 2018 upgrade in Sept 2018 to find that it worked properly for the total of two months. Sorry I find the attitude of Adobe support to be totally unsympathetic and no offer of a discounted or free upgrade was offered If as you suggest, they should be sympathetic, perhaps they could be properly briefed
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