Hi @jhonnatan_ga You might need to contact and work with our support directly for this if you've tried all the known solutions but are still encountering issues. They can be reached here: https://adobe.ly/3SIZ3gd Best, Dave ... View more

Hi @mikuro_kuro Thank you for sharing this suggested approach. Best, Dave ... View more

Hi @s_8813  I haven't heard of upgrading to the newer version causing users to lose access premium. Thank you for reporting the issue. If you have access to premium for the remainder of the month you might also try signing out and back in again. Best, Dave ... View more

Hi @tom_9990 Thank you for sharing the screenshot and testing those troubleshooting steps. I found this post which might help. https://adobe.ly/436A0tN It sounds like a permissions issue for Acrobat opening PDFs in that location. If you continue to face difficulties I'd suggest posting on that thread or reaching out and working with our support directly. https://adobe.ly/3H3iWMv Hope that helps, Dave ... View more

Hi @Kerry Chen Sorry to hear about your difficulties. Would it be possible to create a duplicate instance of the file with the issue and share it with me privately? I'll send you a private message with details. Thanks, Dave ... View more

Sorry to hear about your difficulties. Could you please test in a few different browsers? ... View more

Hi @alicia_4521 Thank you for testing the troubleshooting that you have tried so far. Would it be possible to create a duplicate instance of the file with the issue and share a link with us privately? We'll try recreating the issue ourselves, and if we're able to reproduce it, we will share it with our developers. I'll send you a direct message here on the forums to share the link. Thanks, Dave ... View more

Hi @default327388489r8q7p Are you still receiving the error? Would it be possible to share a screenshot of the error? Typically, this means that the licensing for an asset used in the file has changed and needs to be removed and updated. Please open the file and layers for the file in question, check for any blank layers (including audio tracks if this is a video project), and delete them. After deleting the blank layers, you should no longer receive this error. Sometimes, you'll see a red triangle with a white exclamation mark denoting whatever asset is causing the issue, and clicking on it will select it in order to identify it, although I've seen cases where it wasn't apparent which asset was causing the issue.   Hope this helps, Dave ... View more

Hi @default44325990s3doza Please reach out and work with our support directly for this. They can be reached here:  https://adobe.ly/4klx2XN Thanks, Dave ... View more

Hi @phillip_4136 Sorry to hear about your difficulties. A few questions to better understand the scenario.  - What type of file format are you trying to download, PDF, mp4 etc.? - Is this a large file? - What troubleshooting have you tried already? Please let us know when you get the chance, Thanks, Dave ... View more

Hi @donna_3554 Are you asking about on your personal calendar within Express? If so, I think this is controlled by the filter within the scheduler for Events created by Adobe Express. I see Mother's Day in May for example. I don't see other future holidays like the Independence day though. It's possible these may appear during that month. I'll do some checking and follow-up? Thanks, Dave ... View more

Hi @muellerben Thanks for posting about this. I don't think this is possible currently in Express but could you help us out by creating a feature request for this? Please do so here https://adobe.ly/4mgWZd3 I searched to see if anyone had requested this idea previously but didn't find it. Please also include detailed info about why this feature is needed and what type of workflow it would be used in. Others in the community can vote on the idea to help our developers understand how popular the idea is. Thanks, Dave ... View more

Hi @austin_9799 Thanks for reporting the issue. Would it be possible to share the exact location on LinkedIn where you entered the webpage URL that caused the issue (a screenshot would be ideal)? I want to report the issue, but I just want to pass on all the correct details. Thanks, Dave ... View more

Hi @hendy_5450 This is not a question I have answered before so had to do some checking before answering but my first thought was an online PDF. I believe online PDF's do have an option for transitions between pages but this is usually a user preference rather than built into how the doc will appear online.  Another approach would be creating it with Adobe Express and using an Add-on like Simple Booklet or Flowpaper. This YT video shows an example workflow https://adobe.ly/3SA5Yby Best, Dave ... View more

Thanks for following up. Could you also explain more about how this change is making it difficult for you to work and capture/share before and after screenshots? I just want to understand better. ... View more

Hi @Confraria Kas225215719kv1 Thank you for following up, testing the restart, and the additional details. I would like to try recreating the issue on my iPhone. Would it be possible to share the steps to recreate the issue or a video of how the issue occurs? Thanks ... View more

Hi @Real Dota Thanks for sharing this. Could you add your vote and comment here and include a link to this page in your comment? I'm not sure how this app does it, but this is the best way to let our developers know. https://adobe.ly/4jd00Zj Thanks, Dave ... View more

Hi @Confraria Kas225215719kv1 Sorry to hear about your difficulties. Could you explain more about the situation? I had these questions to start. - Is this on a phone or your computer? - If this is on a phone what is the model and OS version? - Has it worked before, and I just started doing this recently? - Does rebooting the device make any difference? Thanks, Dave ... View more

Hi @eric_74 Sorry to hear about your difficulties. It might be worth reaching out to the plugin maker to see if they have suggestions https://adobe.ly/3GYIBpt Best, Dave ... View more

Hi @T_24 Please reach out and work with our support directly at  https://adobe.ly/3EYyvV1 They may be able to assist in ways we are unable to do so here through our forums Thanks, Dave ... View more

Hi @Yves deco   Thank you for the additional details. I want to report the issue to our developers, but I need some more information. - What model of phone are you using, and what phone OS version? - I looked at your screenshots but wasn't sure I would be able to reproduce the issue from the information you provided. Could you share the steps necessary to recreate the issue? - Does the issue happen only with this file, or does it happen with any project you attempt to work with that uses 4K 60fps video and AI-generated text? - Could you create a copy of the file and share it with us so that we can recreate the issue? Thanks, Dave ... View more

Hi @Dave22931547qgmm I was able to reproduce the issue and will report it to our developers. Thanks for letting us know. Best, Dave ... View more

Hi @Anna372620013u3z Sorry for your frustration with this. I know it is something Adobe is planning on bringing back. https://adobe.ly/430Z3gf I don't know when, but hopefully soon. Best, Dave ... View more

Hi @ryan_1100 I'm sorry to hear about your difficulties. I have a few questions to help me understand a little better. What model or phone are you using, and what is the OS version? Do you get the same failure on a computer, or does it only happen on the phone? Thanks, Dave ... View more

Thanks for sharing this, I've passed it on to our developers. Best, Dave ... View more