Hi grupo_masgestion_5680,   Sorry about the confusion. We didn't mention that a solution was provided on that post. We were suggesting that we can share information on a single community post. However, I will update the information here as well. We have informed the team about the issue, and they are working on the fix. It may take some time. Once the fix is available, I will let you know.   Feel free to let us know if you have any questions.   Thanks, Meenakshi   ... View more

Hi julia_2660,   Thank you for reaching out.    You may create a form template in Acrobat Sign and then use the Acrobat Sign mobile application to get a signature in person. On the Acrobat Sign mobile application, you can use the template saved to get a signature whenever a client comes. Please refer to the information on creating a template in the following help document: https://adobe.ly/3ZdR1zS.    To get a signature in person, refer to the steps suggested here: https://adobe.ly/4kqK6LY.    The other option is to create a PDF form in Acrobat and save it to your drive. Then you can use it as you need it. To create a PDF form, you can refer to the following help document: https://adobe.ly/43RCN9b.    Feel free to let us know if you have any questions.   Thanks, Meenakshi   ... View more

Hi kell.will,   Thank you for reaching out, and sorry about the trouble.    Please ensure that the "Keep selected" tool is turned off. Check the pin icon in the floating toolbar.  You may refer to the screenshot below:     You may also refer to the information under "Keep an annotation tool selected" in the following help document: https://adobe.ly/442kRKc.    Feel free to let us know if you have any questions or need help.   Thanks, Meenakshi   ... View more

Hi Antonio25113975mexe,   Thank you for reaching out, and sorry about the trouble caused.   Please let us know if you get an undeliverable error with a particular email address or with everything. Please confirm if you are using the same email for the account that is used here on the community. We have checked your account with that email and see that you have a free account with that email ID.  If you are using any alternate email address, please share it in a private message. You may send a private message using the envelope icon at the top right corner of this community page.   Thanks, Meenakshi   ... View more

Hi Fred_Durant5958,     Thank you for reaching out, and sorry about the trouble.   Please let us know if you use the desktop or the web application to send the document for signature. Also, what happens when you try to add multiple files to send for signature? Do you get any error message? If yes, could you please check if there is any specific file in which the error appears?  It would be helpful if you could share the screen recording of the steps you use to send a document for signature. We will get this checked.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi YUNG-YU34677917mjol,   Thank you for reaching out.   You can delete the document. However, it is not possible from within the Acrobat desktop application. You have to use the Acrobat web application to remove the document completely. Please use the steps suggested below:   1. Open the link: https://adobe.ly/3FKwDzF  2. Sign in using your Adobe ID and password. 3. Click on the profile icon in the top right corner of the application window.     4. Select settings. 5. In the Setting window, scroll down till E-Sign settings and click on Edit settings.   6. Go to the Privacy tab and search the document using the email address used in the transaction.   7. Select the document from the list and click on the trash icon next to it. That will permanently remove the document from the Acrobat Sign server.   Let us know how it goes.   Thanks, Meenakshi     ... View more

Hi grupo_masgestion_5680,   Sorry to hear that the suggestion didn't help. The team has been informed about the issue and is looking into it. Please refer to the following thread for further information: https://adobe.ly/3HqfOdQ. We will update the same thread with the information once the issue gets fixed.   Thanks, Meenakshi ... View more

Hi David_Petlin - Flair 9022,   Thank you for reaching out, and sorry about the trouble.   We see that you are using the Acrobat Sign individual plan. You may try the following steps to revert to the classic version:  - Open the following link: https://adobe.ly/4jMQKw0. - Click on your profile icon. - Select settings and scroll down till E-Signing settings. See if you get the option or not.   Please let us know how you are trying to send the document. See if there is an issue with a particular file that is causing this error. If you can share a screen recording of your steps, we can check this behavior.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi default183qduq8rshq,   Thank you for reaching out.   Could you please let us know how you are using the feature on your iPad? Please share a screenshot so we can better understand. Also, please share the application and OS version on the device. We will get this checked.   Thanks, Meenakshi ... View more

Hi bob_9818,   Thank you for reaching out, and sorry about the trouble. This is a known issue, and the team is looking into it. We will let you know once the fix is available. In the meantime, please try the workaround mentioned below:   - Right-click on your Adobe application icon nd select Properties. - Select the Compatibility tab. - Click on Run Compatibility Troubleshooter. - Select Try Recommended Settings. Check if that helps.   Thanks, Meenakshi ... View more

Hi Exquisite_Panther2322,   Thank you for your patience. We will let you know once we have information from the team.   Thanks, Meenakshi   ... View more

Hi grupo_masgestion_5680,   Thank you for reaching out, and sorry about the trouble.   We checked, and the service is working fine. Please try clearing the cache and cookies for the browser. Could you try to open the application on an alternate browser or the new incognito window on Chrome?   Please check if only the documents are not visible. Are you able to use other features without any issues?   Thanks, Meenakshi ... View more

Hi juan_carlos_1536,   Thank you for sharing the screenshot. You have opened the PDF in the Acrobat web application. The feature "Use a certificate" is available only on the desktop application. Please refer to the information in the following help document: https://adobe.ly/4jycryE.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi David38986883ouxk,   Thank you for the information. Please allow us some time to get this checked.   Thanks, Meenakshi ... View more

Hi scott_2245,   Thank you for reaching out.   Could you please let us know how you are adding the tab order? That might help us understand what is causing this behavior. If possible, please share the screen recording of the steps you took.   Thanks, Meenakshi ... View more

Hi natasha_6799,   Thank you for reaching out, and sorry about the trouble.   We checked your account using the email address you used to log in to the community. Under that account, an Acrobat Sign individual service plan is listed, not the Enterprise. It shows as active and working fine.   Please let me know if you're referring to the same account or a different one. Did you try sending a document using the Acrobat web account? If not, please try and see if you get the same error. You may use the steps suggested in the following help document: https://adobe.ly/4dMG1PJ.    Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi NBS38684755c07s,   Thank you for reaching out, and sorry about the trouble caused.    This appears to be weird behavior. Generally, it depends on the settings set under Account Settings> Global Settings if the document will be received as a link in the PDF. If you have Administrator rights, please check.       We have checked that you are using the Adobe Sign Enterprise plan. If you still experience any issues, the experts can best answer them. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them or raise a ticket using the steps in the following help document: https://adobe.ly/4jxyN3i.   Thanks, Meenakshi ... View more

Hi Tolin29144863vtbf,   Thank you for reaching out, and sorry about the trouble caused.   We have checked your account using the email address you shared. There is no account registered for Acrobat Sign under that email address.  Could you please let us know what happens when you try to sign the document? Do you get any error message? More information would help us to understand the issue here.   Thanks, Meenakshi ... View more

Hi Michael259795556qo1,   Thank you for the screenshots. Please allow us some time to get this checked. We will let you know once we have more information. We appreciate your patience,   Thanks, Meenakshi ... View more

Hi mahbubur_2155,   Thank you for reaching out.   It is the designed behavior. A ZIP folder cannot be opened in Acrobat. You will need to access the file in the folder and open it from there. Please refer to the information on the following help document: https://adobe.ly/4kn7Hgy.   Feel free to let us know if you have any questions.   Thanks, Meenakshi   ... View more

Hi Sonnie271924127rbl,   Thank you for reaching out, and sorry about the trouble caused.   As the feature does not work on a desktop machine, we suggest using the Acrobat web version until we investigate this issue further.   Please let us know if you have tried sending other documents to check if the feature is working. Share the Acrobat and OS version number on the machine. It would be helpful if you could share the screen recording of the workflow used and what happens. If you get any error messages, please share them.   Feel free to let us know if you have any questions or need help.   Thanks, Meenakshi ... View more

Hi Green Key Immo,   Thank you for reaching out, and sorry about the trouble.   We see that you are using the Acrobat Sign individual plan. You may try the following steps to revert to the classic version:  - Open the following link: https://adobe.ly/4jMQKw0. - Click on your profile icon. - Select settings and scroll down till E-Signing settings. See if you get the option or not.   Please let us know about the issues you are experiencing with the new version. If you see the mixed-up options shown in the screenshot above, please try clearing the cache and cookies for the browser. Try an alternate browser or a new incognito window on Chrome.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi faisal_5223,   Thank you for reaching out.   As you have upgraded to the Team plan, please ensure that you have the Administrator rights for the account. The options to make the changes in settings are available to the account administrator only.    Could you please share a screenshot of the options you get when you access the Acrobat Sign account settings? Please confirm if you are using the same email address for the Acrobat Sign account that is used to sign in here on the community board.   Please refer to the information on the following help document: https://adobe.ly/4dL6XiM.    Feel free to let us know if you have any questions.   Thanks, Meenakshi     ... View more

Hi Blissful_Daisy0D4C,   Thank you for reaching out, and sorry about the trouble.   We checked your account using the email address you used on the community. The account shows inactive, which might be why you get the error message. We are sorry, as only the Acrobat Sign support team can help with it. The email is still part of the organization account, so they inactivated it.   As you do not have a paid subscription, there is not much that can be done in this case. Try reaching out to someone from the IT team in your previous organization so they can remove the account and activate it.     Thanks, Meenakshi       ... View more

Hi juan_carlos_1536,   Thank you for reaching out, and sorry about the trouble.   There is no such change in the tool. The option is still available. Could you please share a screenshot of the options you get under All Tools? Also, please share the Acrobat and OS versions on the machine. Are you using the application on a personal or work machine? For more information on digital certificates, please refer to the following help document: https://adobe.ly/4jQUUCl.    Feel free to let us know if you have any questions.   Thanks, Meenakshi     ... View more

Hi jay_3817,   Thank you for reaching out, and sorry about the trouble.   We checked your account and see that you used the Acrobat Sign Enterprise trial version. However, it should not create any issues when signing the document. Could you please confirm more information on what happens when you get the document for signature? If possible, please share the screen recording with us for a better understanding of the issue.    It is not possible to change the account type for a free account. However, in the future, if you use the same email address to purchase the service, it will automatically upgrade to that service plan.   let us know if you have any questions.   Thanks, Meenakshi   ... View more

Hi Jeff233670067jfv,   Thank you for reaching out, and sorry about the trouble.   We checked that you have an Acrobat Pro subscription listed under your business account. Could you please share the screenshot of the Acrobat version currently installed on the machine? You may use the steps suggested here: https://adobe.ly/43oqbHI.    Please share the screen recording of the editing you do in the PDF. Please share the PDF so we can check what might be the reason you get the error message.   Thanks, Meenakshi   ... View more

Hi michael_0675,   Thank you for reaching out, and sorry about the delay in getting back to you.   You might have exhausted the per-day limit, which may have resulted in this error. For more information, please refer to the information under transaction throttling in the following help document: https://adobe.ly/4k9DrFA. In such a situation, try again after 24 hours and see if you can send the document.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi loriann_9570,   Thank you for reaching out, and sorry about the trouble caused.   Please try the steps using the Acrobat web application and see if you get the same error. We checked your account using the email address used for community login. The Acrobat Sign account shows as active and working fine. If you are using a different email address, please share it in a private message. You may send a private message using the envelope icon at the top right corner of this community page.   Could you share the screen recording of your steps and the error that appears? Please also share the Acrobat and OS version numbers on the machine. We will get this behavior checked.      Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more