The obligatory total cleanup and re-install as a possible solution is not only something that worries me, but annoys (to put it nicely) me too. It can't be that professional used software puts such a burden on its users. I use Photoshop CC 2019, so I doubt if this one is even the culprit. When receiving help from Adobe via a remote session, the person removed also virtually all background tools and reinstalled them, killing all running adobe processes, made a new user account etc. etc. It did not help. This is absolutely a problem on the Adobe-side. In my case it started out of the blue somewhere last month. I understand that software is made by humans and that glitches and bugs do happen. If however it's the tool that mainly arrange DRM, subscription checking, updates etc and the main software runs fine, this is a bit of a blamage that should be repaired as quickly as possible. Also keep in mind that this problem might be much more widespread then Adobe thinks. Most users don't check the Console files on their Macs, probably can't even find it. I checked it because of the mentioned Adobe Desktop Services-crash, probably somehow related to the main error we're talking about here. My humble suggestion would actually be that Adobe stops using the whole Creative Cloud Manager and all its associated tools and offer that as an option for people who really can't live without it. Offer all the apps seperate in de Mac app store and let that handle updates. Never have any problems with that. In other words: do what Microsoft did with Office (365) software. It would save a lot of headaches all over the world. ... View more

Hi! Yet another victim here! ’Fighting’ with it since February. Had a loooong session with Adobe, they did a lot of things via remote help, including reinstalling Creative Cloud and some other tools. But nothing solved it. In the end, the advice was to leave if as it is since - in my case - Photoshop and Lightroom work fine and get also updated. Basically the same advice I read here. Besides uninstalling and running cleaning tools which I really do not have time for, since  use my computer for work, too many deadlines. Only ’side effect’ is that sometimes Adobe Desktop Service crashes, but that seems to resolve itself by restarting after that happens. What I did NOT like about the helpdesk is that they told me this was an unknown problem. I see that it is widespread now (also in other threads in different languages it’s mentioned often). But I understand here too that it shouldn’t be a big problem. Hopefully a solution will come up soon, because it’s just annoying. Never had problems with any other software. And the rare occassion that something does go wrong, it’s always releated to some vague Adobe background tool of which I do not have any control. That IS a bit frustrating, to be honest. By the way: I run the latest versions of Lightroom Classic and Photoshop, plus Adobe Reader. Would it help to remove Reader? Got this idea by reading post #18. Or do I misinterpret the fact that this program is - on my system - probably the only component that uses updaterstartuputility? And if it is advisable to indeed remove, what is a good alternative to Adobe Reader? Greetings, Ronald. ... View more

Hi! Thanks for your reply! After asking some colleagues around me it turned oud that I installed CC. Mainly because this was automatically offered right after ordering. AND because Classic sounds like the more limited one. After installing Classic I could easily remove all the unwanted cloud photos. So now I know that CC is the 'hobby'-version and Classic the real thing. Rather confusing to be honest... Best regards & thanks, Ronald. ... View more

Hi! Must say this syncing is EXTREMELY confusing for me. Todat installed Lighroom (used 6 before on another system) and it immediately began syncing thousands of photos to the cloud. Not practical because I have only 20 GB storage space and don't plan to make much use of this option in the first place. The thing is: I have now a bunch of greyed out photos at adobe cloud that I can't remove in any way. They re just grey rectangles with a cloud symbol in it. I do not want to reside those photos there, useless. Also stopping the syncing seems to be difficult. Tried to swith off the sync option in Creative Cloud, but it just stubbornly keeps uploading hundreds of photos. Pausing is an option, but I want a permanent solution for this problem. If there is not, I'd like to cancel the subscription to Lightroom, it just doesn't work for me then. 😕 Greetings, Ronald. ... View more