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Abhishek.Seth

Adobe Employee

Adobe Employee

Activity

Re: Not able to sync creative cloud files

by Adobe Employee
Adobe Employee
 in Creative Cloud Services Discussions
‎Aug 05, 2021 12:49 AM
‎Aug 05, 2021 12:49 AM
Hi @shameer.purayil @defaultz2fz28elnxot    Can you please share logs with with abseth@adobe.com from the following location on your machine for us to investigate. ~/Library/Logs/Creative Cloud/CoreSync/Coresync-<datestamp>.log and  ~/Library/Logs/Creative Cloud/ACC/ACC.log Regards, Abhishek Seth   ... View more

Re: Sync not happening across devices

by Adobe Employee
Adobe Employee
 in Creative Cloud Services Discussions
‎Dec 07, 2020 09:16 PM
1 Upvote
‎Dec 07, 2020 09:16 PM
1 Upvote
@madkatworks Do you see any error when trying to upload assets . Can you please collect logs from the machine where you are trying to upload assets using Adobe Log Collector Tool https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share the zip file with abseth@adobe.com  This will help us identify the problem. Regards. Abhishek Seth. ... View more

Re: Bridge CC 2019 Batch Rename Text field horizon...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Jun 12, 2019 11:30 PM
‎Jun 12, 2019 11:30 PM
Can you please share a screenshot or the video of the issue that you are facing. This will help us identify the issue. ... View more

Re: Bridge CC 2019 on 4K Display

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Jun 03, 2019 12:53 AM
‎Jun 03, 2019 12:53 AM
Hi jeffhalmos, In order to investigate the issue, we would like to have a web screen sharing session . We are located in India(IST time zone) , please let me know a 30 mins slot that works for you. Regards, Abhishek Seth. ... View more

Re: Bridge 2019 Crashing Frequently

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎May 22, 2019 09:47 PM
‎May 22, 2019 09:47 PM
Please go to Adobe Creative Cloud Desktop Application and "Check for App Updates" in top right corner . If you still do not see the update , please sign out and sign in again from  Adobe Creative Cloud Desktop ... View more

Re: Bridge 2019 Crashing Frequently

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎May 22, 2019 03:36 AM
‎May 22, 2019 03:36 AM
Correction: Correct Camera Raw version is 11.3.1 ... View more

Re: Bridge 2019 Crashing Frequently

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎May 22, 2019 12:05 AM
1 Upvote
‎May 22, 2019 12:05 AM
1 Upvote
Dear Users, In order to fix this issue please download the latest version of Adobe Camera Raw (13.1.1) from Creative Cloud  Application. Please let us know if you face any issues. Regards, Abhishek Seth. ... View more

Re: Bridge crashing whenever I try to mark a photo

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎May 22, 2019 12:05 AM
‎May 22, 2019 12:05 AM
Dear Users, In order to fix this issue please download the latest version of Adobe Camera Raw (11.3.1) from Creative Cloud  Application. Please let us know if you face any issues. Regards, Abhishek Seth. ... View more

Re: Bridge 2019 Crashing Frequently

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎May 20, 2019 12:08 AM
‎May 20, 2019 12:08 AM
Dear Users, Apologies for the inconvenience. To resolve this issue , please use a lower version of Adobe Camera Raw than 11.3 We are working on fixing this issue and will be sharing an update shortly. Regards, Abhishek Seth. ... View more

Re: Bridge crashing whenever I try to mark a photo

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎May 16, 2019 09:35 AM
1 Upvote
‎May 16, 2019 09:35 AM
1 Upvote
Hi , We are investigating this issue and will update shortly on the resolution. Regards, Abhishek Seth. ... View more

Re: Bridge CC 9.3 is slow [Branched from: CC 2019 ...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Apr 22, 2019 11:22 PM
‎Apr 22, 2019 11:22 PM
Thanks Dmitry for letting us know that your problem is solved with our latest update. ... View more

Re: Bridge CC 9.3 is slow [Branched from: CC 2019 ...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Apr 22, 2019 10:56 PM
‎Apr 22, 2019 10:56 PM
Dear Users, We would like to know more about the workflows with which you are facing issue. I have sent you an email seeking more information regarding the same. Request you to share more details for us to investigate and we will  come back with resolutions accordingly. Thanks for your patience. Regards, Abhishek Seth. ... View more

Re: Glitch in Bridge, double clicking opens AE

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Apr 15, 2019 03:19 AM
‎Apr 15, 2019 03:19 AM
Hi , Please install the latest version of Adobe After Effects (16.1.1) to fix this issue. Let us know if you face any issues. Regards, Abhishek Seth. ... View more

Re: Adobe Bridge Creates/Displays Stripes Where Th...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Apr 15, 2019 03:18 AM
‎Apr 15, 2019 03:18 AM
Hi , We would like to investigate the issue you are facing. Can you please share a few sample files with abseth@adobe.com Also please share the exact Bridge\OS\hardware version details. Regards, Abhishek Seth. ... View more

Re: Bridge just stops responding

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Apr 15, 2019 03:17 AM
‎Apr 15, 2019 03:17 AM
Please let us know which version of Bridge you are using. This will help us share a resolution. ... View more

Re: Bridge 2019 interface

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Apr 15, 2019 03:15 AM
1 Upvote
‎Apr 15, 2019 03:15 AM
1 Upvote
Dear Users, Thank you for sharing your valuable feedback. We are working on addressing these issues and the fix will be available in next update of Adobe Bridge. Please continue to share your feedback. Regards, Abhishek Seth. ... View more

Re: Bridge full screen preview background transpar...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Mar 04, 2019 10:20 PM
‎Mar 04, 2019 10:20 PM
Hi Eric Nathan, Request you to share some sample files with abseth@adobe.com for investigation. Regards, Abhishek Seth. ... View more

Re: Bridge has encountered a problem with display ...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 26, 2019 01:05 AM
‎Feb 26, 2019 01:05 AM
Hi, This dialog comes up when it detects that there is some problem with GPU. Request you to reinstall GPU updates and check again. Regards, Abhishek Seth ... View more

Re: Edit suites have new SAN - all media needs to ...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 26, 2019 01:02 AM
‎Feb 26, 2019 01:02 AM
Hi , Please click on Browse button which take you to the current selected location in this dialog via finder. Now choose the updated path of the file and select OK. Regards, Abhishek Seth. ... View more

Re: Error 160 while installing

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 26, 2019 12:57 AM
‎Feb 26, 2019 12:57 AM
Please refer to Troubleshoot error code 160 while installing Creative Cloud apps  for resolving this problem ... View more

Re: Number of Files Selected Gone

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 26, 2019 12:53 AM
‎Feb 26, 2019 12:53 AM
Dear Users, At the bottom of the content panel, you can see x files, y selected. Please let me know if you still face any issues. Regards, Abhishek Seth. ... View more

Re: Label & Ratings not working in Bridge

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 26, 2019 12:40 AM
‎Feb 26, 2019 12:40 AM
Dear User, Please reset Bridge preferences as per Troubleshoot Adobe Bridge for freezes and performance issues  Let us know if the issue persists. Regards, Abhishek Seth. ... View more

Re: Bridge cc the number keys are not working

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 26, 2019 12:38 AM
‎Feb 26, 2019 12:38 AM
Dear Users, request you to send some sample files with abseth@adobe.com for investigation. Regards, Abhishek Seth. ... View more

Re: Bridge goes back to first image in folder afte...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 26, 2019 12:30 AM
1 Upvote
‎Feb 26, 2019 12:30 AM
1 Upvote
Hi, We have not heard of this issue from any other customer. Can you please reset Bridge preferences and try again. In case the issue persists, please let us know. Regards, Abhishek Seth ... View more

Re: Used fonts not readable

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 26, 2019 12:24 AM
2 Upvotes
‎Feb 26, 2019 12:24 AM
2 Upvotes
Hi, We are aware of this issue and the fix will be available in future releases of Bridge. Regards, Abhishek Seth. ... View more

Re: Trouble using Sony A7riii camera files when ma...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 26, 2019 12:23 AM
‎Feb 26, 2019 12:23 AM
Hi, Are you trying to do camera raw edits to these files? If yes, please update to the latest version of both Bridge and Camera Raw. Regards, Abhishe Seth. ... View more

Re: CC 9.0.2 Same name image error

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 19, 2019 11:05 PM
‎Feb 19, 2019 11:05 PM
Hi, Thank you for reporting this issue. We will investigate this for future releases of Bridge. Regards, Abhishek Seth ... View more

Re:Lightroom Classic: Support cataloging PSB files...

by Adobe Employee
Adobe Employee
 in Lightroom Classic Ideas
‎Feb 15, 2019 01:36 AM
‎Feb 15, 2019 01:36 AM
Thank you for sharing your feedback. We are working on making these improvements for future releases of Adobe Bridge. ... View more

Re: Missing thumbnails for SWF Flash files in Brid...

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 13, 2019 03:12 AM
‎Feb 13, 2019 03:12 AM
Hi, Swf files playback is no longer supported in Bridge CC 2019 You can use older versions of Bridge to view swf files. Regards, Abhishek Seth. ... View more

Re: Unable to import Adobe Bridge cache

by Adobe Employee
Adobe Employee
 in Bridge Discussions
‎Feb 12, 2019 12:27 AM
‎Feb 12, 2019 12:27 AM
Hi , Please refer to Work with shared and centrally managed Bridge cache  for details on working with shared cache. In case you face any issue, please let us know. Regards, Abhishek Seth ... View more
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