Hi @shameer.purayil @defaultz2fz28elnxot
Can you please share logs with with abseth@adobe.com from the following location on your machine for us to investigate.
~/Library/Logs/Creative Cloud/CoreSync/Coresync-<datestamp>.log and
~/Library/Logs/Creative Cloud/ACC/ACC.log
Regards,
Abhishek Seth
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@madkatworks Do you see any error when trying to upload assets .
Can you please collect logs from the machine where you are trying to upload assets using Adobe Log Collector Tool https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share the zip file with abseth@adobe.com
This will help us identify the problem.
Regards.
Abhishek Seth.
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Hi jeffhalmos, In order to investigate the issue, we would like to have a web screen sharing session . We are located in India(IST time zone) , please let me know a 30 mins slot that works for you. Regards, Abhishek Seth.
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Please go to Adobe Creative Cloud Desktop Application and "Check for App Updates" in top right corner . If you still do not see the update , please sign out and sign in again from Adobe Creative Cloud Desktop
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Dear Users, In order to fix this issue please download the latest version of Adobe Camera Raw (13.1.1) from Creative Cloud Application. Please let us know if you face any issues. Regards, Abhishek Seth.
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Dear Users, In order to fix this issue please download the latest version of Adobe Camera Raw (11.3.1) from Creative Cloud Application. Please let us know if you face any issues. Regards, Abhishek Seth.
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Dear Users, Apologies for the inconvenience. To resolve this issue , please use a lower version of Adobe Camera Raw than 11.3 We are working on fixing this issue and will be sharing an update shortly. Regards, Abhishek Seth.
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Dear Users, We would like to know more about the workflows with which you are facing issue. I have sent you an email seeking more information regarding the same. Request you to share more details for us to investigate and we will come back with resolutions accordingly. Thanks for your patience. Regards, Abhishek Seth.
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Hi , Please install the latest version of Adobe After Effects (16.1.1) to fix this issue. Let us know if you face any issues. Regards, Abhishek Seth.
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Hi , We would like to investigate the issue you are facing. Can you please share a few sample files with abseth@adobe.com Also please share the exact Bridge\OS\hardware version details. Regards, Abhishek Seth.
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Dear Users, Thank you for sharing your valuable feedback. We are working on addressing these issues and the fix will be available in next update of Adobe Bridge. Please continue to share your feedback. Regards, Abhishek Seth.
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Hi, This dialog comes up when it detects that there is some problem with GPU. Request you to reinstall GPU updates and check again. Regards, Abhishek Seth
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Hi , Please click on Browse button which take you to the current selected location in this dialog via finder. Now choose the updated path of the file and select OK. Regards, Abhishek Seth.
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Dear Users, At the bottom of the content panel, you can see x files, y selected. Please let me know if you still face any issues. Regards, Abhishek Seth.
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Dear User, Please reset Bridge preferences as per Troubleshoot Adobe Bridge for freezes and performance issues Let us know if the issue persists. Regards, Abhishek Seth.
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Hi, We have not heard of this issue from any other customer. Can you please reset Bridge preferences and try again. In case the issue persists, please let us know. Regards, Abhishek Seth
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Hi, Are you trying to do camera raw edits to these files? If yes, please update to the latest version of both Bridge and Camera Raw. Regards, Abhishe Seth.
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Hi, Swf files playback is no longer supported in Bridge CC 2019 You can use older versions of Bridge to view swf files. Regards, Abhishek Seth.
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Hi , Please refer to Work with shared and centrally managed Bridge cache for details on working with shared cache. In case you face any issue, please let us know. Regards, Abhishek Seth
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