I've tried using the online tutorials, that's how I discovered there was an issue. I'm on a chat with Adobe today. Let's see if I can get any help from them. ... View more

I've left it open for 24 hours—still no assets.  ... View more

Thanks, I did try leaving it open but it was only for about an hour. I just assumed that it did not work. That being said I will try leaving it open today and check on it tomorrow. ... View more

I did not leave it open. Are you suggesting that it may take time to retrieve the assets and display them after opening Animate? ... View more

I just loaded Animate to learn it and I am having the same issue. I am running 23.0.1 on Mac OS 12.6.3. I have tried all the fixes listed in this thread and I am still not able to see any assets that should be available with Animate. I am including a screenshot of the panel fyi.  ... View more

That happens automatically with the cloud. It's just irritating that every time I save that message pops up. It seems like Adobe's engineers should have anticipated it and fixed it before deploying the upgrade. Especially since the CC subscription service includes cloud storage and they encourage use.  ... View more

Almost always cloud storage, sometimes an external hard drive. ... View more

One last update...My company has decided to drop Teams due to: The loss of 4 full production days and two missed deadlines Ridiculously difficult to implement Never worked properly Technical help was non-existent We lost about 88 unused Adobe Stock assets in the transition (without warning) I feel like an attempt to make me whole was made, but it fell far short of what was needed. I am extremely embarrassed that I even suggested this solution and now I've got to figure out a NON-Adobe solution as per my supervisor and the company has suggested that they will no longer support my personal CC subscription—that I should find an "alternative suite of software for my work". ... View more

FYI Update I have now successfully transferred all my assets to the new account. No thanks to Adobe support. I figured it all out on my own. Their instructions are inaccurate and incomplete. There are inaccurate screen shots, extra steps that are not listed and they do a terrible job of explaining the "profiles" and how to move assets from one to another. All I have to say at this point is that I'm extremely disappointed in Adobe's support but not terribly surprised since they have a corner on the market for creative applications and integration. Kudos for that, but it would be really nice if they did a better job of supporting current customers. ... View more

As much as I truly appreciate your help, I feel like I'm chasing my tail. As I have now come full circle with this process and I still feel as if I don't understand it any better and am faced with basically the same issues. To make this simple this is where we are at as of this morning: I have been successful with the transfer of my "Synced Files" from the cloud storage. Yea! Only took six days. I still cannot share or move my Libraries or Cloud Documents. The instructions you have shared with my were the same instructions I have already tried and they failed. I do not understand why I can't simply transfer the Libraries and Cloud Documents to the new login. The logins are exactly the same, the same ID and same password. There is no difference other than one was my original account—which has years worth of data—and the other is the Team Admin account. Why can't they be merged some how so I don't need to select a profile?  Why haven't I received a call from a technician as promised last Friday?  BTW, no one ever asked for my phone number, so unless they have it already (which I doubt) then I can only deduce that again, Adobe is not being up front with it's own customers. I've been a customer since 1988; and that's a long time to be loyal to a product and a company to only find out that getting support for its products is nigh on to impossible. If I can't get this resolved today, I am going to have to cancel the team account and the 2 Spark accounts and go back to the individual plan. Which means I'll have to find some other way for my team to get their work done. And it will probably not be an Adobe solution. ... View more

Same issue with Cloud Documents and Mobile Creations. Admin profile is red and Invite button is grayed out. ... View more

OK, now I have a new issue. The instructions for the manual transfer of Libraries is incorrect. The directions show an outdated interface that doesn't match up with the current one. Also, when I try to share a Library with the admin profile the admin profile is outlined in red and the Invite button is grayed out. ... View more

I clicked on the link in the email and logged in with the "Admin" account. All my synced files are there—these files were not there after I synced everything on Friday. So either they showed up over the weekend or this morning. I was just able to open Illustrator and click on my most recent document and work on it. I did have to re-activate the fonts but I got no alert saying my license was cancelled and was able to edit and save the document.   None of my libraries, Cloud Docs or Mobile creations are showing up. But I haven't attempted to move them, since the sync of my Synced Files failed and I contacted help last Friday. I will go back to the instructions for this and try it.    I do have one last question, when I'm done with this process what should I do with the old account? I don't like the idea of it showing up every time I log in. It could get pretty confusing and since I'm the only one who will need to use the full suite, is there a reason to keep it? ... View more

Thanks, I did get that email. To be fair, I got ten emails and I missed this one until you mentioned it. I never got any messages asking if I wanted to keep my assets. I started the migration by backing up the files on the cloud storage, but when I performed the sync function they synced (it took about an hour) but just went back into the personal account. That's when I tried contacting help again last week.  ... View more

Yes, same email address. That's what I think the problem is. I'm the only team member that has the full license and when I log in there isn't any difference between my old account log in and the team account admin login. So when I go to sync the old data to the new account, it never shows up. ... View more

1. No place in paragraph styles to call out a dictionary that I know of. I've looked and don't see anything, so ? 2. I've tried both ways, with the document open and before I open it. Neither has made a difference.    When I created this document, about 3 years ago, it was set to US. This is a new issue that is affecting all my documents. ... View more

iMac, late 2014 running Catalina (10.15.1) ... View more

Me too! ... View more

I don't have wifi in my location, so I have to rely on the cellular data, which does not seem to work well, if at all. I had to delete my project, then upload the raw files to my desktop, via air drop, and recreate the project. I think it's because the phone's network (Verizon) is unreliable and uploads to the cloud are slow and sometimes don't happen for days. ... View more