Adobe won't accept my credit card

[Lee272241891m0h]

Adobe Malaysia do not accept any of my my credit cards for payment. There is no other payment method available. My credit cards from various banks (Citibank, Cimb Bank) has no problems and zero outstanding at all. I can use my cards everywhere else online or offline with no problems at all.

HELP!!!!!!!

Error Msg: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

[Manan Joshi · Accepted solution]

Contacting Adobe support would help in this situation. If you are subscribed to an Enterprise/Teams plan contact via the Adobe Console, if you have an individual subscription follow the instructions given below

1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[kglad]

then you'll need to use a reseller, http://adobedealreg.force.com/PartnerSearch?lang=en

[Abambo]

Is the credit card from a bank in Malaysia? If not, it won't work, as the payment needs to be done locally.

If that is the case, do as @Manan Joshi told you. Eventually, you will also need to proceed through a reseller, as indicated by @kglad. I would first look with Adobe, especially if you have an existing plan. Resellers sell only Teams and Enterprise plans.

[Rohan28815820ff04]

I see that your question has been solved already, but I just wanted to share that I had a similar issue with Adobe a few months back. I tried to use my online credit card, but it just wouldn't work. However, when I used my physical credit card, it went through without any problems.

[Abambo]

There may be different reasons for that, but the tipp using a different card is great, except that my cards are all blocked for on-line (and even outer European stores), to limit the potentiel exposure. So that would not work for me. My online card is very tight in the credit line.

I suppose that with your on-line card, the fraud detection triggered a false alarm. You could have asked your bank and/or Adobe for an explanation of that.