After Effects Trial Version gone Wrong

[Zesty_Jubilee5268]

Hi,

I've subscribed to a trial version of After Effects last here for a small project.

Knowing that it was a trial version I reminded myself, and did it at the time, cancelled the trial version well under the 7 days, because, again, it was for a small project and for those 7 days i've used 2 full days if that!.

To my complete surprise and astonishment i noticed that i've been charged since July 2024 for the full amount for the After Effects.

Yeah, it's been a while until now that I noticed, I'm not constantly controlling my bank account and I'm not supposed to.

Moreover it seems that it automatically chose the version were you have a cancellation fee (????????) (because why not, right adobe?), because even if I have chosen something it would be the "Monthly plan with no annual commitment" wich I didn't because I cancelled the trial version.

I need help on this matter!

Thank you

[kglad]

contact adobe support to discuss.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Zesty_Jubilee5268]

Hi, updating the OP, i've contacted customer support via chat and the all thing is resolved.

Thank you

[kglad]

you're welcome, and thanks for the update.

[Shivangi_Gupta]

Thanks for keeping the thread updated. Give us a shout if you have any other questions.

^SG

[Zesty_Jubilee5268]

Hi,

I've subscribed to a trial version of After Effects last here for a small project.

Knowing that it was a trial version I reminded myself, and did it at the time, cancelled the trial version well under the 7 days, because, again, it was for a small project and for those 7 days i've used 2 full days if that!.

To my complete surprise and astonishment i noticed that i've been charged since July 2024 for the full amount for the After Effects.

Yeah, it's been a while until now that I noticed, I'm not constantly controlling my bank account and I'm not supposed to.

Moreover it seems that it automatically chose the version were you have a cancellation fee (????????) (because why not, right adobe?), because even if I have chosen something it would be the "Monthly plan with no annual commitment" wich I didn't because I cancelled the trial version.

I need help on this matter!

Thank you

[nishu_kush]

Sorry for the poor experience, Zesty_Jubilee5268.

Please reach out by phone or chat to get 1 on 1 assistance on this.

Thanks,
Nishu

[kglad]

did you get a confirmation email about your cancellation?

[Zesty_Jubilee5268]

I've already talked to an agent via chat support and the all thing as been resolved.

Thank you

[kglad]

<duplicate - merged from download&install>