Agents disconnected chat on my when trying to get help with cancelling plan

[Amd88999]

I tried to cancell my plan and needed some help from the agents to get a solution. They disconnected the chat on my several times.

[John T Smith]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

This is a public forum, nobody here has access to your account so nobody here can help you cancel

If the above link doesn't work you will need to go back to chat for help

[kglad]

check for an open ticket 

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[Shivangi_Gupta]

Hi @Amd88999,

We're extremely sorry for the experience you've had. We'll make sure the feedback is shared and it should not happen with any valued customer again.
We're here to help. As per your account details you have subscribed for Adobe Stock. Do you wish to cancel it? Is there any reason for it? 

You said you need help to get a solution. Please share more details.

Looking forward to your response.

Regards,

Shivangi

Thank you for being a valued subscriber, and we sincerely hope that you'll consider us again in the future. In the interim, you can use Adobe Express, which is incredibly convenient and lets you seamlessly transition between video creation, photo editing, or making TikTok and much more free of cost. Details here: https://helpx.adobe.com/express/using/express-overview.html?sdid=GHMVY8YH&mv=display&mv2=display