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Angry paying subscription Adobe User

New Here ,
Jan 30, 2025 Jan 30, 2025

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Okay now im very angry

why was my second account banned a second time

i was given no answer for that

and i am ready to end my subscription with adobe

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correct answers 1 Correct answer

Adobe Employee , Feb 03, 2025 Feb 03, 2025

Fae, I am sorry you are encountering problems reaching us. Are you currently posting about https://adobe.ly/4aIF4qc and your inability to activate or use Adobe Director 12? I checked both accounts and I do not see any software titles or active memberships under either account.

 

Please see https://adobe.ly/42F4H9h for information on the end of life for Adobe Director which occured on December 31st, 2022. If you are looking for a modern solution to create new projects, then I would recommend eval

...

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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we do not know what happened so it's difficult to help.

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New Here ,
Jan 30, 2025 Jan 30, 2025

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im the user that you reported

why was i banned a second time

i am ready to end my subscription with adobe

 

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New Here ,
Jan 30, 2025 Jan 30, 2025

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do you not remember me im the user that thought you were accusing me of lying about not knowing adobe director

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New Here ,
Jan 30, 2025 Jan 30, 2025

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why was my second account i was using to appeal got banned also!!!!!!

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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how would i recognize @fae_6230?

 

anyway, i only reported the original user name from the director 12 thread.

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New Here ,
Jan 30, 2025 Jan 30, 2025

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so how banned my second account for appealing

because its banned and please let anyone who works for adobe that i am ready to cancel my subscription right now

if i dont get an aswer of why i was banned a second time

i am livid

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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i don't know.

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New Here ,
Jan 30, 2025 Jan 30, 2025

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well then will you please find out

because again all i did on that account was tried to appeal and i got banned

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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i recommend you stay with your current forum name and be especially mindful of, https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/47881...

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New Here ,
Jan 31, 2025 Jan 31, 2025

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no i want my account appealed and if i dont speak to an adobe employee im canceling my subscription this is is ridiciclous the hoops i have to go through to talk to a freaking employee over the adobe community

 

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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your choice.

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New Here ,
Jan 31, 2025 Jan 31, 2025

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will you please find an employee who is in charge of this community part of adobe to speak to me please

 

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New Here ,
Jan 31, 2025 Jan 31, 2025

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again your not going to mention the wrong choice of words you said to me?

which made me think you were accusing me of lying about adobe director in the first place?

and your "so go away" that even my aba therapist said was horrible choice of words which made me think i was asked to leave the community?

 

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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there was no "poor choice of words" that could be construed as accusing you of lying.  

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Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

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LATEST

Fae, I am sorry you are encountering problems reaching us. Are you currently posting about https://adobe.ly/4aIF4qc and your inability to activate or use Adobe Director 12? I checked both accounts and I do not see any software titles or active memberships under either account.

 

Please see https://adobe.ly/42F4H9h for information on the end of life for Adobe Director which occured on December 31st, 2022. If you are looking for a modern solution to create new projects, then I would recommend evaluating Adobe Captivate. I found a few documents which might help you with the conversion process at https://adobe.ly/4aGeJZX and https://adobe.ly/42F4Jhp.

 

We also have an active Adobe Captivate community at https://adobe.ly/42F4Klt if you want to post about the best way to bring your Director projects into Captivate.

 

Alternately, Fae, you may also want to look into Animate, which was previously Flash and might have a better handling of any existing Director files that you are trying to access.

 

Finally, if you have a valid serial number, and the installation files are available, then you can use the steps listed in https://adobe.ly/4jEDqdl to download a fresh copy of Director 12. I don't know if you will be able to activate the software or if Director 12 was included, but the first step would be to log in under the account that has Director 12 registered Fae. If the download button is not available, then you will need to look for a modern solution to meet your current needs. ^JW

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New Here ,
Jan 31, 2025 Jan 31, 2025

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Not one adobe employee has actually contacted me over my account

i got told oh dm me and ill dm back never happened

i got another employee saying oh were here to help

well apparently not because i still have not spoken to one employee not one

over my account on adobe community

and i am furious that i have to jump through this many hoops just to get a staff memory over my account

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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for other.  this user was banned for violating community guidelines.

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New Here ,
Jan 31, 2025 Jan 31, 2025

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again your not going to mention the wrong choice of words you said to me?

which made me think you were accusing me of lying about adobe director in the first place?

and your "so go away" that even my aba therapist said was horrible choice of words which made me think i was asked to leave the community?

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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Are you the person who kept asking for a serial number for Director?

 

If yes, you were told that the program is no longer available and there is no way to get a serial number

 

If you are that person, you kept asking even after being told several times that the program is not available and there is no way to get a serial number

 

If you are that person, I am not surprised that your account was banned

 

If you are not that person, ignore what I just wrote

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New Here ,
Jan 31, 2025 Jan 31, 2025

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thats not not the reason and actually i didnt continue asking

if you actually read my responses to the other person i was trying to inform them i had no idea of adobe directors existence therefore couldnt even have a legally obtained serial number

and due to their response of that got upset because i thought they were accusing me of lying that i didnt know what adobe director was

and their "so go away" really made me think they were telling me to go away as in leave the community

so if you actually read my responses you would know that i did not continue about obtaining a serial number from someone i was answering their question

of "are you saying you never had a legal serial number of adobe director"

of which i said im saying i didnt even know it existed until a few days ago

of which their response after that made me think they were accusing me of lying

and therefore requesting i leave the community




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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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@John T Smith  yes, @fae_6230 is the director 12 person.

 

for anyone with elevated privileges that wants to see the precipitating posts,

 

 https://community.adobe.com/t5/download-install-discussions/serial-number-for-adobe-director-12-0/m-...

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New Here ,
Jan 31, 2025 Jan 31, 2025

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@Shivangi_Gupta    @S. S   @SuJoshi     @WendellaBee     @Rishabh_Tiwari    @sameer_puri   @David__B 
@jeswong    @rpandita   @Anshul_Nautiyal  


Since no one has attempted to inform an Adobe employee on my behalf, I have taken the liberty of using the keywords "Adobe employee" in the community search bar, which is how I was able to find each of your usernames . It is ridiculous that a customer who has been with Adobe for years now has to resort to these measures to speak to a staff member regarding the status of a customer's account on the Adobe community section of the Adobe site. Yet, here I am, taking the measure of pinging as many employees as I can.

I have spoken to a nonstop number of Adobe employees in the support chat on the Adobe site . One employee informed me that a report was made regarding the status of my account (thespiankyle550086@gmail.com) on the 28th, and yet there has been no follow-up via email or phone call concerning the status of my report.

I have the Adobe Creative Cloud subscription on my other email, which I will be happy to provide to an Adobe employee who direct messages me or asks for the account email in response to this post, which I will send in direct messages . However, please understand that I am losing my patience with Adobe.

It should not require this much effort and cause this much headache to obtain any communication with a staff member regarding one's community account on the community forum website . This is the poorest form of customer service I have ever received, and I am contemplating ending my monthly subscription with Adobe. I was already given a 90-day extension on my subscription just so that I would remain on the platform, because they knew from looking up my account with that email.

I have been a customer with Adobe for almost 11 years! And yet, this is how I am treated?

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Community Expert ,
Feb 01, 2025 Feb 01, 2025

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this is an example of spamming (repeating the same thing in multiple threads) the forums with your @fae_6230 name.  obviously, re-posting the link to adobe's community standards isn't going to help.

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