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Asked for card details

New Here ,
Nov 24, 2020 Nov 24, 2020

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I was asked for my card details over the Adobe chat by Navneet - I think this is totally unacceptable, how can I be sure that it is a safe place to share these details - Is this normal protocal?

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Account management

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Alex, who asked you for your credit card details? I don't see any recent interactions nor any Adobe software titles or services associated with the e-mail address you used to post to this public discussion forum.

 

Please see https://helpx.adobe.com/mena_en/manage-account/using/update-billing-information.html for information on how you can update your payment information. If you need additional assistance then please update this public forum discussion with the case number from your interaction.  For information on how to review your recent support cases see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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Adobe's official online chat system is secure.

 

1. Use a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your paid plan ID and password.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe agents will never reach out by Outlook, Gmail, Hotmail or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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