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CC and Substance accounts require separate logins? So we can't run both at the same time?

New Here ,
Jan 05, 2022 Jan 05, 2022

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Could someone confirm if this is correct please.

 

My employer has a business copy of Creative Cloud and we can all login ok and use whatever we need.

However the Substance Texturing suite is used by many of us too but because its not included in the Creative Cloud or available as a business deal we've had to buy individual copies for each person .. so each with their own unique Adobe account and login.

 

So the issue is .. we have to login with our business/group Adobe account to use the Create Cloud, then log out and log in with our individual Adobe accounts to use Substance? Is that right? So we can't have Photoshop and Substance running at the same time?

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Explorer ,
Jan 05, 2022 Jan 05, 2022

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Just to add some emphasis .. several of us regulalry jump between Photoshop and Painter/Designer during our everyday workflow. It's pretty much essential for what we do and both programs are usually open at the same time. Being unable to do this, having to shut one program down before using the other, while not the worst thing in the world, will very quickly become agravating and the time lost will mount up significantly.

 

So I would ask for advice on where to seek a solution to this.

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Explorer ,
Jan 05, 2022 Jan 05, 2022

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So, after contacting Adobe support it appears there is a solution and its to do with combining accounts into one new one. I can't say any more as I'm not the main account holder and don't know all the details but hopefully this will be sorted.

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Explorer ,
Jan 07, 2022 Jan 07, 2022

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sigh.

 

No. Seems its never as straight forward as you'd expect.

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New Here ,
Sep 18, 2023 Sep 18, 2023

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This is an absolute joke, you have to pay for Substance on top of CC, but cant run the two at the same time on 2 machines. 

Can we please have a solution to this?

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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if you have two different adobe id's for two different plans, you can't use both at the same time.

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New Here ,
Sep 25, 2023 Sep 25, 2023

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Everything is on the same account

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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then log into your adobe account - https://account.adobe.com to confirm both subscriptions are shown.

 

then, if they are both listed under one adobe id, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscriptions: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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