I got an e-mail from adobe saying they canceled my creative cloud. I had 1 year activated from july 2020 - july 2021. I've no idea why it was canceled. The e-mail says it was done upon my request. It's just an auto reply basically a confirmation of my cancellation which I didn't do. For the last hour I've been trying to find out how I can contact adobe through the help center with 0 success, I just getpointed here or pre-made guides by adobe which doesn't cover my issue.
I'm kind of panicking since I've tons of entry assignments I need to do from now and during all of spring in order to apply for different graphic design schools this fall. Not really in a position to re-purchase which I feel I shouldn't have to do in the first place.
Any and all help is welcome.
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
Guess I'm not the only one. Exact same thing just now happened to me.
This happend to me as well. I guess adobe have been hacked... once again. The chat support has been shut down.
Nina, Account management-related chat support is available 24 hours a day. Please use John's link to contact our chat support team, so any account or membership-related errors can be corrected. If you cannot begin a chat session, then use an alternate web browser, smartphone, or tablet to begin the chat session.
Joakim and BlackBradPitt, you can also find the process to request a cancellation at http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html. If you did not request the cancellation, then you will need to begin a secure chat session. No action will be taken by posting to a public discussion forum accessible to anyone with internet access.
Actually I followed that link even before finding this topic here. I also received an email which turned out to be a valid mail from Adobe saying my plan was cancelled on my request. I never cancelled my subscription. Guess if the chat support won't be available tonight or tomorrow morning I'll have to take the much slower approach and call in the morning.
Omelett, I am not showing any recent interactions, so please try using a different device to begin a chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. You are currently not getting very far in the process if an interaction of your attempt is not even recorded.
same from other computers as well (already tried from the 2 machines I use for work, now browsed from the phone. might be because I'm in Europe and we only have support 9to5 (mon-fri)
Same problem here!
Omelett, as previously discussed account-related support is available 24 hours a day. If you have been using https://helpx.adobe.com/contact.html?rghtup=autoOpen then the chat window should be auto-opening for you. If this is not occurring, then you will want to review the settings for any install security or pop-up software that may be blocking the experience.
Hey Jeff, hope you doing fine. When i click on that link the chat window open automatically but im waiting for hours for a specialist. Can you help me?
No, Roberto, I am sorry, but the public discussion forums are too public to assist with any account-related matters. Please continue with your secure chat interaction so that any changes can be made.
Did you get any reply in the chat box at all? Or are you waiting for contact? Did you type AGENT?
I did type agent, but didnt get any contact with a real person
me neither. it's 9:50 now and the chat support (supposed to be available since 9:00) is still not available at all. now all my apps tell me "trial expired" and I cannot work at all
Omlett, I see that you also reached our support team by contacting us via telephone. Please use the process in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to the case ADB-18028698-V0D7. You may find that you are blocked from interacting with your support case, similar to being blocked from beginning a chat session; if this is the case, please use a different device to review your case status.
Roberto, it looks like you finally made it through. I am showing three interactions from yesterday, with two of them still being active. Please use the process in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update your active support cases.
I have been able to contact Adobe, and they told me my subscription key was marked "fradulent" and therefore deleted. I bought mine via Eneba for a very low price, and it seems they are cancelling all subscriptions which are activated by a key from gray market websites. Is it possible that you have bought your key from such a website (Eneba, G2A, etc.)?
I have been able to contact Adobe also and in the end they have terminated the subscription of my CC 1 year plan due to the fact that it was obtained from the grey market (I bought mine from G2A, which I've never suspected it could be grey market).